Vikram Chati

Head of Design

Dallas, Texas, United States24 yrs 10 mos experience

Highly Stable

Key Highlights

Led design teams to enhance user experience.
Increased NPS significantly through strategic improvements.
Pioneered industry-first service offerings in FinTech.

Stackforce AI infers this person is a FinTech product design leader with extensive experience in user experience and design strategy.

Contact

Skills

Core Skills

User ExperienceDesign LeadershipDesign StrategyDigital Strategy

Other Skills

Design leaderStrategyPrototypingService DesignCustomer Journey MappingHeuristic EvaluationProgram ManagementUser-centered DesignSharePointUser Experience DesignInteraction DesignUser InterfaceAgile MethodologiesCRMCSS

About

I am a seasoned product design leader and UX practitioner who cares deeply about people and who brings partnership, research, and strategy to create intuitive, high-impact experiences that drive desired outcomes for both the business and the users we serve. I enjoy leading teams but am equally passionate about hands-on design. For over two decades, I've worked across financial services, FinTech, SaaS and other industries, and led product experiences that span consumer (b2c), small business (b2b), and enterprise products across global markets. I have successfully built and led both large and small design teams (designers, researchers, content strategists), scaled design systems, and fostered environments where people can thrive and deliver their best work. I have collaborated with business stakeholders and the C-suite, with the aim to create an environment where teams thrive and create tangible value for both the customer and the business. Key strengths: connecting strategic vision with execution, balancing analytical rigor with human-centered design, and aligning customer needs with business objectives to drive exceptional outcomes.

Experience

24 yrs 10 mos

Total Experience

6 yrs 4 mos

Average Tenure

Current Experience

Triumph

Head of Design

Feb 2023 – Aug 2025 · 2 yrs 6 mos · Dallas-Fort Worth Metroplex · On-site

Built and scaled the product design practice from the ground up, hired, led and coached a team of highly talented designers for Triumph’s factoring vertical.
Led UX vision, strategy and evolution of design across multiple customer facing and internal systems to support the funding of over $10 billion of freight invoices annually.
Worked closely with executive leadership to help define and visualize 3-5 year product vision to provide a unified carrier experience (super-app) integrating factoring, banking, payments, insurance, business intelligence/insights and more.
Increased NPS from 33 to 72 over 2 years through customer portal improvements, enhanced e-mail / sms communication and value focussed self-help features.
Other notable contributions include:
Spearheaded redesign of the MyTriumph customer servicing portal with a focus on enhancing customer satisfaction, engagement and loyalty
Led monthly VOC forum and championed continuous learning and insights through 1-1 customer interviews, usability tests, surveys, customer calls, analytics, fullstory etc.)
Partnered with Customer Service, Operations, Marketing and Product organizations in the definition and visualization (system maps, service blueprints etc.) of Factoring as a Service (FaaS) - industry first service offering.
Championed customer focussed mindset and culture - extensively used service design blueprints, journey / experience maps to drive clarity, stakeholder alignment, shared understanding.

Design leaderDesign LeadershipStrategyUser Experience

Jpmorgan chase & co.

7 roles

Head of Design for Servicing & Communications

Promoted

Aug 2020 – Jan 2023 · 2 yrs 5 mos

Design leaderDesign LeadershipDigital Strategy

UX Design Director - Digital Wealth Management

May 2017 – Sep 2020 · 3 yrs 4 mos

Between 2017 to 2020, I led the core investment experience for self directed wealth management platform supporting UI research to prototyping and UI specifications, to full gamut of services.

Design StrategyDesign LeadershipPrototypingCustomer Journey MappingUser Experience

VP - UX Design Lead

Jul 2014 – Apr 2017 · 2 yrs 9 mos

VP, Senior User Experience Design Manager

Apr 2011 – Jul 2014 · 3 yrs 3 mos

VP, Senior UX Program Manager

Sep 2009 – Mar 2011 · 1 yr 6 mos

· Business case, planning and implementation of captive operations.
· Planning and implementation of department goals, policies, and procedures.
· Day-to-day management and guidance for user experience (web/mobile) design and development teams.
· Provide technical leadership to a team of IT members in areas of user interface development, visual and multimedia design, editorial and technical documentation.
· Plan for and lead budgeting for India operations.
· Offshore Vendor Management.

VP, User Experience Design Manager

Promoted

Feb 2008 – Aug 2009 · 1 yr 6 mos

Interaction Design Lead

Mar 2007 – Jan 2008 · 10 mos

Led information architecture and interaction design for online banking projects

Mphasis

Senior Information Architect

Jan 2001 – Jan 2007 · 6 yrs

Led programs and projects in the area of user experience, creative services and offshore business models. Successfully pioneered and built creative offshore model for a large US Bank.

Plexus technologies

Interactive Architect

Mar 2000 – Sep 2001 · 1 yr 6 mos

Creative duties included defining and directing the design team activities and leading the team into delivering at their best. Key responsibility included leading and coordinating prototyping and design of navigation, structure and graphic identity by capturing requirements from the target groups, trends, and technology and business strategies for in-house and external clients.