Jan 2023 – Jan 2026 · 3 yrs

Sep 2015 – Apr 2018 · 2 yrs 7 mos · Columbus, Ohio Area

• Function as the primary contact at the site level for program management
• Manage and coordinate the creation, distribution and collection of documentation and coding improvement tools
• Submit daily visit documentation and follow-up information timely and as required
• Dialogue and guide practice staff/physicians in response to feedback from company physicians
• Impeding successful attainment of program goals
• Complete and submit reports per guidelines
• Actively participate in program improvement discussions and activities

Apr 2012 – Sep 2015 · 3 yrs 5 mos · Columbus, Ohio Area

•  Through internal and external communication promotes a positive attitude and adheres to organizational expectations and departmental procedure
•  Develops and implements patient satisfaction score improvement initiatives
•  Inspires to encourage teamwork through respect of the associates and management
•  Train staff on AIDET model of customer service
•  Leads the Environmental Services Guest Relations Program
•  Communicates hospital and department goals and objectives verbally and in written form
•  Visits over 60 patients a day to hear their cleaning needs
•  Recognizes and resolves issues before the patient reports them
•  Responds to and remedies patient complains
•  Checked areas for cleanliness
•  Ran shift when needed
•  Exceeded FY 13 customer service score of 89% (90

Jun 2003 – Apr 2012 · 8 yrs 10 mos · Columbus, Ohio Area

• Performing quality data collection includes accurate information including demographic, physician, insurance, employment and other miscellaneous information.
• Coordinating the admission process from pre-registration to the patient's arrival on the nursing unit focusing on accurate data collection, quality service, and customer satisfaction.
• Providing high quality customer services by promoting excellent public, hospital, and provider relations.
• Assisting medical team in providing prompt support services for the health care delivery system
• Handling health care and hospitalization for low-income and welfare patients, consistent with care afforded insurance and fee-for-service patients.
• Interpreting patient answers to insure accurate information on Medicare secondary questionnaires to insure compliance with billing practices.
• Maintaining the highest job performance score in the emergency department for 6 consecutive months.
• Was one of the first employees to help start the Pre-Reg process at UH East.
• Assisting Scheduling team when needed
• Assisting Precert team when needed
• IHIS/Epic super user.
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Aug 2004 – May 2006 · 1 yr 9 mos · painesville, Oh

• Worked with the President of the College in the planning and implementation of Alumni Weekend.
• Aided in the process of creating marketing materials for Alumni Weekend and LEC 150 years events.
• Communicated to alumni about college fundraising initiatives.
• Organized communication materials and sent mailings to alumni.
• Contributed to the Annual Phone-A-Thon in the setting of annual fund records.
• Assisted in the creation and implementation of the recruitment initiative for current students.
• Served as a student representative on the Strategic Planning Committee.
• Represented the College Ambassadors at Special Events in the community.
• Recruited prospective students at high school college fairs to attend Lake Erie College.
• Maintained alumni records including donation gifts, contact information, death, anniversary, and birth announcement.