Rafaela S.

Associate Consultant

Milford, Connecticut, United States13 yrs 10 mos experience

Highly Stable

Key Highlights

Strong foundation in technology and analytics.
Experience in Agile environments and cross-functional collaboration.
Bilingual in English and Portuguese.

Stackforce AI infers this person is a Business and Data Analyst with experience in Agile methodologies and technical support.

Contact

rafaelasilvacareer@outlook.com LinkedIn

Skills

Core Skills

AgileSoftware DevelopmentTechnical SupportProcess ImprovementBusiness AnalysisData Analysis

Other Skills

APIJavaIT OperationsActive DirectoryMarketing StrategyDecision-MakingProblem SolvingLibrary ServicesLibrary ScienceSQLPythonPower BIGoogle AnalyticsRequirements GatheringUser Training & Documentation

About

I am an aspiring Business and Data Analyst with a strong foundation in technology, analytics, and cross-functional collaboration. I specialize in bridging business needs with technical solutions to drive process improvement and data-informed decisions. Through my recent Winternship at Synchrony, I worked in an Agile environment, contributing to backend and frontend components, data flow logic, and user-focused improvements. This experience strengthened my ability to translate requirements into practical technical solutions while collaborating with multidisciplinary teams. In my consulting work with 50+ small business clients, I partnered directly with stakeholders to understand business goals, analyze performance metrics, and design digital solutions that improved engagement and lead generation. I am currently seeking entry-level opportunities in Business Analysis, Data Analysis, or Program/Project Analysis where I can contribute analytical thinking, technical curiosity, and a strong business mindset. Bilingual in English and Portuguese. Agile | Data Analysis | SQL | Python | Power BI | Google Analytics | Process Improvement | Technical Support | Requirements Gathering | User Training & Documentation | Marketing Analytics | Microsoft Office Suite (Advanced Excel) | Analytical Thinking | Problem Solving | Cross-Functional Communication | Data Visualization

Experience

13 yrs 10 mos

Total Experience

6 yrs 11 mos

Average Tenure

Current Experience

Synchrony

IOS Software Development Intern (Winternship)

Jan 2026 – Jan 2026 · 0 mo · Hybrid

Collaborated within an Agile team to support development of a mobile App Clip marketplace, contributing to both backend data flow and frontend filtering logic.
Processed and structured JSON data to improve offer categorization and filtering accuracy, enhancing application performance.
Built and implemented frontend filtering logic to process data, improving app performance and reducing
backend calls.
Partnered with cross-functional stakeholders to align technical implementation with business and user experience requirements.
Participated in sprint planning, stand-ups, and iterative delivery, gaining hands-on experience in enterprise Agile workflows.

APIJavaAgileSoftware Development

Housatonic community college

IT Support Specialist

Feb 2025 – Jun 2025 · 4 mos · Connecticut, United States · On-site

Delivered effective technical support to faculty, staff, and students by troubleshooting hardware and software issues, resulting in reduced downtime, increased system reliability, and user satisfaction.
Optimized institutional computer systems by implementing monitoring and scheduled maintenance, ensuring smooth daily operations, minimizing technical disruptions, and boosting overall productivity across departments.
Developed a user-friendly knowledge base and facilitated hands-on training sessions tailored to varying technical skill levels, empowering users to solve basic IT issues and significantly reducing the volume of support requests.

IT OperationsActive DirectoryTechnical SupportProcess Improvement

Ela creative.co

Business Analyst & Design Consultant

Jun 2023 – Jan 2025 · 1 yr 7 mos · Milford, CT · Remote

Partnered with 50+ small business clients to gather business requirements and translate needs into structured digital and marketing solutions.
Analyzed performance metrics and user engagement data to support design and functionality decisions that improved lead generation and client conversion.
Developed data-informed recommendations for website structure, user flow, and content strategy, increasing clarity and user interaction.
Collaborated directly with stakeholders to identify process improvement opportunities and optimize digital presence across multiple industries.

Marketing StrategyData AnalysisBusiness Analysis

Aupaircare live-in childcare

Personal Assistant

Jan 2018 – Jun 2019 · 1 yr 5 mos · United States · On-site

• Participated in an exchange program, managing schedules, coordinating appointments, and handling household tasks. Developed strong organizational, communication, and multitasking skills, supporting family needs.

Decision-MakingProblem Solving

Universidade paulista

Library Assistant

Aug 2005 – Jan 2018 · 12 yrs 5 mos · On-site

Conducted comprehensive analysis of library usage data and user behavior trends to identify patterns, optimize resource allocation, and support data-informed decisions.
Executed detailed data audits and redesigned cataloging workflows to enhance the accuracy and integrity of library records, significantly improving database reliability and elevating the overall user experience.

Library ServicesLibrary ScienceData Analysis