Apr 2022 – Nov 2022 · 7 mos · Pune, Maharashtra, India · Hybrid

• e-Zest Digital Solutions Pvt. Ltd. is a software development company based in Pune, India. It offers a wide range of services including digital marketing, enterprise mobility solutions, mobile app development, and more. They serve clients across various industries such as healthcare, finance, etc.
• Work Domain: Healthcare; Travel Nursing in the United States; as accountable for Project Coordination- CSM and Account Management
• In response to the challenges posed by the COVID-19 pandemic, the US healthcare industry has been actively seeking out new technologies to improve patient care and increase efficiency. One such solution is the development of mobile apps that enable hospitals to better manage their resources and communicate with patients. e-Zest, a leading provider of digital solutions, has taken up this challenge by creating a mobile app specifically designed for US hospitals.
• With its expertise in app development and deep understanding of the healthcare industry, e-Zest is well-positioned to help hospitals navigate the complex landscape of modern healthcare and deliver better outcomes for patients.
• ▶ Client Engagement: Participated in weekly discovery meetings with clients to gather and understand their requirements, business goals, and challenges, resulting in high client satisfaction
• ▶ Collaborated with cross-functional teams to develop solutions that met the client's needs and aligned with project goals
• ▶ Communicated regularly with clients to ensure that their expectations were met, and that project progress was on track
• ▶ Conducted thorough needs analysis during discovery meetings, resulting in a 25% reduction in project turnaround time
• ▶ Delivered successful outcomes for multiple projects and skillfully managed international clients, cultivating strong relationships through effective communication and poise
• ▶ Jira tickets creation, & assigned to the appropriate developers and QA team members for further action as needed
• Played a pivotal IC role

Oct 2021 – Mar 2022 · 5 mos · Greater Hyderabad Area · On-site

• Engro Technologies is a ‘new age’ technology services provider with a customer-centric presence and global outlook, it enables clients to scale up to the demands of modern-age Digital Transformation. It has expertise in OTT Platform Development, Digital Marketing Services, Cloud Application Development etc.
• Indraneel has worked directly with the client Zee5 Media, an OTT giant, on four major projects in Connected Devices for the UCAN region.
• Over-the-top (OTT) platforms are related to the delivery of video content through the internet without involving a traditional cable or satellite provider.
• ▶ Scheduled daily stand-up calls with Development, Product and QA Team
• ▶ Video production skills: Overseeing the OTT team as professionals creating and producing high-quality video content, so having knowledge of video production tools, techniques, and software is a must
• ▶ Digital marketing skills: In OTT industry, one needs to know how to promote and market video content to a target audience. Having knowledge of digital marketing strategies, including SEO, PPC, social media, and email marketing, becomes useful
• ▶ Technical skills: Had coordinated with the tech team working with various technical tools, as actively worked in tracking project progress and provided guidance to the team on removing any impediments
• ▶ Communication skills: Competent to communicate effectively with clients, stakeholders, and team members
• ▶ Customer Service: Sound knowledge of excellent customer service, which is essential for OTT platforms. This includes answering customer queries, addressing complaints, and resolving technical issues
• ▶ Ensured smooth releases within pre-set timeline in coordination with cross-functional team
• ▶ Updated LT Team, Senior VP and CTO of the company about deliveries on weekly basis
• Highlight:
• ▶ He has successfully conducted a Hackathon collaborated with IIT Hyderabad, "EnCode22 Event"

May 2021 – Sep 2021 · 4 mos · Greater Hyderabad Area

• VACO Enterprise LLP is a staffing and business consulting firm that provides various advisory services to clients in a specific industry or business domain, and it has been considered as 'America's Best Recruiting Firms'.
• On the other hand, Netflix is a leading entertainment company that offers a streaming service for TV shows, movies, documentaries, and other forms of digital media content.
• The company uses a technology called Over-the-Top (OTT) to deliver its content directly to consumers over the internet, bypassing traditional cable or satellite TV providers.
• As an OTT client, Netflix allows users to access its content library through a variety of devices, including smart TVs, smartphones, tablets, gaming consoles, and streaming media players. Once subscribed, users can watch as much content as they want, whenever they want, without any commercial interruptions.
• Overall, Netflix's OTT platform provides an affordable way for consumers to access a vast array of digital media content from anywhere in the world.
• As being a Digital Media Enthusiasts, he has worked with VACO Enterprise LLP and rendered services as a Marketing Localization- 'Accessibility Project Coordinator' for client Netflix, Inc. California United States.
• ▶ Spearheaded small projects, set-up tasks for vendors/ linguists to ensure all assignments were understood, timelines are followed, and deliveries being completed
• ▶ Maintained communication between Netflix Project Managers, A/V Production Team, Linguists, and Translation Vendors regarding related content
• ▶ Created projects, asset orders and tracked delivery of streaming service assets using proprietary toolsets
• ▶ Triage vendor queries, troubleshoot and route or escalate issues as needed
• ▶ Responding to and resolving linguist's queries or issues, and handling vendor Zendesk tickets
• ▶ Oversee end to end localization workflow and tracking the delivery of assets (subtitles, dubs, GFX, and copy) using translation management tools and systems

Nov 2019 – Feb 2020 · 3 mos · Greater Hyderabad Area

• Microsoft is a large technology company that hosts a variety of events throughout the year. He had successfully executed event management roles also at IDC-B3, Microsoft Garage, payroll- Aditi Staffing India Pvt. Ltd.
• Interactivity: Microsoft Teams offers a range of interactive features that can enhance the experience of attendees, such as live chat, Q&A sessions, and polls. These features can help keep attendees engaged and provide opportunities for them to interact with each other and with the presenters.
• 1. He had successfully facilitated the live telecast of multiple big events on Microsoft Teams with the support of IT Team (Tech Link), ensuring seamless virtual experiences for remote participants globally
• 2. Had collaborated with IT Team to ensure seamless execution of live telecasts of big events (Quantum Computing Workshops), troubleshoot technical issues and optimize streaming quality, resulting in high viewer engagement and positive feedback from stakeholders
• 3. He had coordinated with parallel teams as event organizers head, event technology manager, presenters, and moderators to ensure seamless transitions and timely execution of the program
• 4. He was responsible for planning and executing events exclusively for (Quantum Computing Workshops @Garage), conducted Hackathons including large conferences, product launches, and employee recognition events. Managing logistics such as venue selection, vendor management, catering, etc.
• 5. He enjoyed the role of administrative support to the C-suite executive, senior leadership team which includes managing schedules like calendars, travel arrangements, and expense reports
• 6. Calendar management: This includes prioritizing meetings, scheduling recurring appointments, and resolving scheduling conflicts
• 7. He delivered project management tasks, such as tracking timelines and deliverables, ensuring that deadlines are met and following up with team members
• Played a pivotal IC role as well a team player.

May 2017 – Jun 2018 · 1 yr 1 mo · Greater Hyderabad Area

• As a PMO (Project Management Office) in Microsoft, Indraneel’s roles involved interacting with clients to manage projects and ensure successful delivery and that all stakeholders were satisfied with the project's outcomes, payroll- Aditi Staffing India Pvt. Ltd.
• 1. Majorly engaged in IT business operations operated from India Global Delivery B1, consulting services for the Pursuit Lead support EMEA region
• 2. Creating and maintaining project schedules: He was responsible for developing and maintaining a detailed project schedule using Microsoft Project software. This includes creating task lists, assigning resources, and establishing timelines
• 3. Communicating project updates: He provided regular project status updates to stakeholders, including project managers, product team members, and other relevant parties
• 4. Monitoring project progress: He tracked progress against the project plan and reports on any issues or risks that may impact the project timeline or budget
• 5. Managing project documentation: Ensuring that all project documents, including project plans, risk assessments, and status reports, are up to date and readily available
• 6. Facilitating team meetings: He organized and facilitated project meetings, including team meetings, stakeholder meetings, and project status meetings
• 7. Supporting project managers: He provided administrative support to engagements across multiple business teams like Pursuit Leads, Product Managers, Business Program Managers, PJMs, and remote PJM’s including scheduling meetings, managing project budgets, and assisting with resource allocation
• 8. Ensuring project quality: He ensured that all project deliverables meet the required quality standards and are delivered on time and within budget
• 9. Facilitating collaboration: He was responsible for facilitating collaboration between different teams working on the project, including clients, vendors, and internal teams
• 10. Fostering Teamwork etc.
• Played a pivotal IC role

Oct 2016 – Mar 2017 · 5 mos · Hyderabad, Telangana, India

• Implementation Engineer for Healthcare Information Technology (HIT) client in the Service Delivery department.
• 1. He had successfully able to foster relationships with various project teams, demonstrate value through service delivery, and improve service levels for their customers
• 2. Technical aptitude and understanding of change management, tools and reporting, proficient on Salesforce CRM to retrieve, update client details in the system
• 3. Coordinated with project leads to ensure smooth business continuity and helped clients in managing various tools like E-prescribing software etc. used by different hospitals in the United States
• 4. As well he played a critical role in ensuring that servers are set up and maintained correctly to support business operations from offshore
• 5. Performance tuning: He optimizes the performance of servers by adjusting various settings and parameters to ensure optimal performance
• 6. Security: He monitored the team while they ensure that servers are secure by implementing security measures such as firewalls, access controls, and encryption
• 7. Maintenance: He worked closely with the team while maintaining servers by installing patches, updates, and upgrades
• 8. Monitoring: He worked parallel with the team when they monitor server performance and adjust as necessary to prevent downtime and ensure optimal performance
• He always prioritizes:
• 1. Being organized: Keep your workspace and files organized and avoid clutter and messiness
• 2. Be adaptable: Being open to change and willing to adapt to new situations and challenges. Shown flexibility and a willingness to learn new skills and approaches
• 3. Using technology appropriately
• 4. Use proper technology etiquette: Use your phone, email, and other technology devices professionally
• 5. Practice active listening: When in a meeting or conversation, actively listen to what the other person is saying. Maintain eye contact and show interest in what they are saying
• Played a pivotal IC role