Feb 2023 – Jan 2025 · 1 yr 11 mos

Sep 2021 – Feb 2023 · 1 yr 5 mos

Oct 2016 – Sep 2021 · 4 yrs 11 mos

Aug 2014 – Oct 2016 · 2 yrs 2 mos

• Designed and Implemented a corporate training system (LMS) for a Wealth Management Firm.
• Designed an integrated system with LMS that allow Certified Associates to address elevated scenarios within Customer Services.
• Analysed KPIs and Metrics to identify Pain points to balance Corporate Attrition Rate among the Customer Service department and implemented a system to Gamify Customer Engagement.
• Designed a Performance tool that is Gamified. Provides Badges and Awards for certain goals met as well as Rewards provided to Associates for excelling.
• Implemented Campaigns to encourage behaviour to analyse & identify the right Metrics for the Firm's best outcome.

Jun 2014 – Aug 2014 · 2 mos

• Analysed Business Needs and translated to requirements for an App used by Customer facing associates of a premier Bank.

Jun 2013 – Jun 2014 · 1 yr

• Worked with various Application Development methods and analysed various tools including Android, Titanium and iOS.

Dec 2012 – May 2013 · 5 mos

• Application Developer & Engineer. Developed Web and Hybrid model app for a health Insurance Company.

Feb 2022 – May 2022 · 3 mos · Greater London, England, United Kingdom

Aug 2020 – Jan 2022 · 1 yr 5 mos · Chennai, Tamil Nadu, India

• Drove various Product Analysis & Management Initiatives that enhanced the Servicing Portal experience
• Performed the tasks of a PO/PM in a Full SAFe environment, collaborating with various Business Stakeholders and Multiple Scrum Teams.
• Analysed and brought product improvements based on Lean methodologies
• Spearheaded the Migration of Key Legacy features to a New Platform

Feb 2018 – Aug 2020 · 2 yrs 6 mos · Chennai, Tamil Nadu, India

• Spearheaded the development of Transportation Solutions (Applications and Systems) for the Records Management company
• Developed Product Roadmap requirements for technologies and capabilities
• Ideated the development of a B2C implementation to bring Shred facilities directly to customers
• Co-Designed the Theme, ‘Driver of the future’ which worked to modernize the existing processes, systems, hardware and software
• Oversaw the creation of products to manage Transportation compliance requirements with in-house developed applications
• Managed multiple vendors and products to accommodate the overall theme
• Redesigned the process to reduce the last mile cost in a continuous improvement model that involved, quick routing, customer notification, entry and parking passes
• Collaborated with various Stakeholders on Requirements Management and Negotiated Product Delivery Timeframes.
• Functioned as a SPOC for Technology and Business for all Transportation Application needs

Oct 2017 – Feb 2018 · 4 mos · Chennai, Tamil Nadu, India

• Facilitated brainstorming sessions to define quantify and align client desires into user stories
• Managed Requirements based on the priority of implementation.
• Documented Requirements in Behaviour Driven Development (BDD) format.
• Collaborated with various Stakeholders on Requirements Management and Negotiated Product Delivery Timeframes.
• Functioned as a SPOC for Technology and Business for all Transportation Application needs

May 2017 – Sep 2017 · 4 mos · Chennai, Tamil Nadu, India

• Part of a 4 member team, tasked with a consulting assignment to improve Citi Private Bank’s cash & securities reconciliation operations.
• Applied principles of lean and process re-engineering to define target operating model.
• Formulated recommendations and roadmap with business benefits of 30% improvements efficiency.

Aug 2016 – Apr 2017 · 8 mos · Gurugram, Haryana, India

• Analysed a leading Financial Services company in the US on their current Operating Model and consulted on recommendations to a projected Target Operating Model
• Applied principles of lean and process re-engineering to define target operating model.
• Formulated recommendations and roadmap with business benefits.
• Worked with a team of 12 consultants to streamline the existing Operating Model, based on POLISM
• Surveyed Senior leaders globally through interviews and researched their strategic priorities
• Redesigned TOM was built on a Menu of Services across, HR, Data Operations, Editorial, Compliance, Risk & Legal, IT and Procurement
• Solutions given were based on Center of Excellence, RPA, Operational efficiency, Right-Shoring

Feb 2015 – Aug 2016 · 1 yr 6 mos · Chennai, Tamil Nadu, India

• Analysed Gamification and Engagement modules to create an engagement solution that would combat productivity loss due to high attrition rates for a leading Financial Services company in the US
• Identified and Consolidated multiple metrics and distilled 1300 KPIs and metrics to 21 usable key metrics which was later used as the base to calculate performance
• Designed Gamified engagement modules like leaderboards, rewarding systems and HUD indicators, notifications and social media interactions

Sep 2014 – Feb 2015 · 5 mos · Chennai, Tamil Nadu, India

• Learning Academy:
• Designed and Drove the development of a Custom Corporate LMS (Learning Management System) for FMR Associates
• Integrated the design with Reporting and Rewarding systems

Mar 2014 – Aug 2014 · 5 mos · Chennai, Tamil Nadu, India

• Designed App based Reporting system.
• Created BRD, FSD (Functional Specification Documents)
• Was a POC for Business information on the Reporting design

Jul 2013 – Mar 2014 · 8 mos · Chennai, Tamil Nadu, India

• Designed and Developed Corporate Applications that helped in Lateral Hiring (vHire)
• Researched on Signature Scanning, Camera Modules and Location Finders.
• Researched the creation of native mobile apps on platforms including iOS, Android and Windows with a JavaScript codebase.

Dec 2012 – Jul 2013 · 7 mos · Chennai, Tamil Nadu, India

• Developed a Hybrid Application using WebView Based Android Development suite.