Dec 2021 – Jan 2026 · 4 yrs 1 mo · Pune, Maharashtra, India · Hybrid

• Led end-to-end project delivery for the automated migration of data from on-premises to Google cloud Big Query.
• Managed cross-functional teams of 50-60 members, ensuring project scope, deliverables, and KPIs were met.
• Strong command of Agile (Scrum, Kanban), skilled in tailoring hybrid approaches for complex deliveries.
• Working knowledge of cloud environments (GCP, Azure), supporting On-premises to GCP cloud migration, integration, and infrastructure planning in projects.
• Competent in creating project charters, roadmaps, schedules, risk register, and resource plans to achieve on-time, within-budget deliveries.
• Proficient in JIRA, Confluence, ADO for sprint planning, backlog grooming, tracking, team collaboration, and stakeholder communication.
• Specialist in managing WAR room operations for high-stakes scenarios.
• Managed stakeholder expectations and prepared executive reports to ensure alignment.
• Promoted transparency within the project lifecycle by maintaining up-to-date documentation on progress, risks, and milestones achieved.
• Adopted Gen-AI tools (Copilot) for Auto-generating summaries, action items of standups, retros, sprint planning, and reviews.

Feb 2019 – Nov 2021 · 2 yrs 9 mos · Noida Area, India

• Coordinated with Customer and Site Reliability Engineering (SRE) team to define scope and timelines.
• Served as an Associate Project Manager, assisting in the planning, execution, and delivery of IT infrastructure projects, which included the implementation of AVD, server migration, and server upgrades and new IT setup.
• Led and facilitated a project to implement redundancy and monitoring for all critical IT infrastructure components, enhancing system reliability and minimizing downtime.
• Collaborated with cross-functional teams including Network Engineers, System Admins, Security, and Application teams to ensure seamless infrastructure delivery.
• Acted as a single point of contact between technical teams, business units, and third-party vendors.
• Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization’s IT landscape.
• Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.

Nov 2017 – Feb 2019 · 1 yr 3 mos · Gurgaon, Haryana, India

Nov 2014 – Oct 2017 · 2 yrs 11 mos · Gurgaon, India

• Managing and handling site,Infra team lead.

May 2011 – Nov 2014 · 3 yrs 6 mos · Gurgaon, India

• Incident Management, Service desk Management, Problem Management, Project Management, Change Management, Contract Management, Vendor Management, escalation management. Responsible for all IT activities. Managing 1200 users and 42 branches on WAN and broadband network.Handling IT team size of 6 people with centralize help desk support. Network infrastructure management. Router configuration etc.
• Primary oversight to technical support staff providing customer support for all computing needs.
• Documented and implemented standard processes to streamline day-to-day work
• Hardware & Application support for DR server, AD, DHCP, ISA, WSUS, email, FTP server.
• Server backup management.
• MIS, SOP creation.
• Providing a Single Point of Contact (SPOC) for assistance with all the Services by performing resolution of problems.Record all installation of new machines, movement within site, addition or changes in configuration of machines.Inventory Management. Provide solution as per the mentioned SLA.
• Deeply involved all phases of project life cycle.

Oct 2009 – Apr 2011 · 1 yr 6 mos · New Delhi Area, India

• Managing more than 8000 users in a centralized helpdesk in a 24*7 environment.
• Incident / problem / change management; - Analysis of the environment and perform root cause analysis for identified problems
• Provide remote call support to users through Team Viewer.
• Assign severity/priority level to each call.
• Providing a Single Point of Contact (SPOC) for assistance with all the Services by performing resolution of problems.
• Record all installation of new machines, movement within site, addition or changes in configuration of machines.
• Managing Wireless Access Point for Wireless access (Linksys/Net gear)
• Provide solution as per the mentioned SLA
• Managing and configuring lotus notes
• Installing and configuring network printer.
• Creating and/or maintaining Microsoft Outlook/Exchange email configuration.
• Managing Active directory

Jun 2006 – Jun 2008 · 2 yrs · Allahabad, Uttar Pradesh, India