Mallikarjun Shetty

CEO

Melbourne, Victoria, Australia20 yrs 6 mos experience

Highly StableAI Enabled

Key Highlights

Expert in managing AI-powered engagement platforms.
Proven track record in infrastructure transformation for banking.
Strong leadership in incident management and operational excellence.

Stackforce AI infers this person is a SaaS and Fintech expert with a focus on infrastructure and technical account management.

Contact

Skills

Core Skills

Technical Account ManagementIt Infrastructure ManagementInfrastructure TransformationHybrid Cloud ArchitectureItilIncident ManagementBusiness Continuity PlanningVendor ManagementDatacenter ConsolidationCore Banking SystemsData MigrationLinux System Administration

Other Skills

ServiceNowSQL/NoSQLData Lake analyticsData-driven optimizationPCI DSSAWSGCPChange ManagementSplunkAudit ManagementPatch managementHp-unixCAD/CAM SoftwareDatacenter SupportOS Migration

About

Senior Technical Account Manager working with enterprise customers to operate scalable, reliable SaaS and cloud platforms. Focused on resilience, technical risk management, and strong cross-functional collaboration.

Experience

20 yrs 6 mos

Total Experience

3 yrs 4 mos

Average Tenure

3 mos

Current Experience

Liveperson

Senior Technical Account Manager

Feb 2026 – Present · 3 mos · Melbourne, Victoria, Australia · Hybrid

As a Senior TAM, I serve as the strategic technical partner for Fortune 500 brands, ensuring the operational success and value realization of their AI-powered engagement platforms. I bridge the gap between complex customer ecosystems and LivePerson’s product roadmap to drive innovation at scale.
Key Responsibilities & Impact:
Strategic Technical Governance: Lead cross-functional initiatives and strategic planning for assigned brands, aligning their technical roadmap with LivePerson’s AI and automation capabilities.
Executive Relationship Management: Establish and nurture deep partnerships with C-level leadership and key stakeholders to instill confidence in mission-critical AI deployments.
Operational Excellence & SLA Oversight: Own the delivery of support, product, and engineering services, ensuring 100% alignment with SLAs and maintaining high-performance standards in complex environments.
Incident & Crisis Leadership: Act as a hands-on troubleshooting driver for complex technical challenges. Lead Major Incident Management (MIM) and Post-Incident Root Cause Analysis (RCA) to ensure long-term platform resilience.
Data-Driven Optimization: Leverage SQL/NoSQL and Data Lake analytics to extract actionable insights, conducting deep-dive business reviews to identify proactive optimization opportunities.
Technical Advocacy: Facilitate the feedback loop between customer requirements and Product/Engineering teams to influence the future of the LivePerson ecosystem.
Mentorship & Methodology: Developing and refining TAM best practices and mentoring junior team members to foster professional growth and operational standards.

Technical account managementIT Infrastructure ManagementServiceNowSQL/NoSQLData Lake analytics

Infosys

4 roles

Infrastructure Lead Consultant

Mar 2022 – Jan 2026 · 3 yrs 10 mos

Current Role Description – Infrastructure Lead Consultant, Infosys Ltd
Client Engagement & Transformation: Led and drove infrastructure transformation and modernization programs for a Tier-1 banking client. My role was to provide end-to-end service delivery, ensure platform stability, and align IT operations with critical compliance frameworks such as PCI DSS and CPS 234.
Hybrid Cloud Architecture: Led the delivery of complex hybrid infrastructure environments, seamlessly integrating on-premise systems with AWS and GCP cloud platforms to boost scalability and resilience.
Strategic Initiatives: Orchestrated major projects including datacenter migrations, OS and Oracle DB upgrades, and storage transformation with zero disruption to business operations.

Infrastructure transformationHybrid Cloud ArchitecturePCI DSSAWSGCP

Infrastructure Operations Manager

Nov 2019 – Feb 2022 · 2 yrs 3 mos

Operations Management: Managed infrastructure operations across diverse platforms including Unix/Linux/Windows/AIX, Storage, and Databases, ensuring 24x7 availability for mission-critical banking applications.
Process Governance: Governed change, incident, and problem management processes using ITIL-based frameworks and tools like ServiceNow, Splunk, and True Sight.
Operational Excellence: Led incident trend analysis and proactive problem management, spearheading automation initiatives to reduce operational noise and improve service level agreements (SLAs).

ITILIncident ManagementChange ManagementServiceNowSplunk

Infrastructure Compute Lead

Mar 2017 – Oct 2019 · 2 yrs 7 mos

Technical Partnership: Partnered with client technology managers, risk & compliance teams, and enterprise architects to embed Business Continuity Planning (BCP), disaster recovery, and security posture improvements.
Vendor & Audit Management: Collaborated with internal teams and vendors to enforce third-party governance, ensure audit readiness, and facilitate the timely resolution of technical escalations.
Continuous Improvement: Achieved a 30% reduction in change volume through automation and process redesign. Successfully led a complex storage migration initiative that ensured client data safety and had zero business impact.

Business Continuity PlanningVendor ManagementAudit Management

Senior Consultant

Mar 2010 – Jun 2015 · 5 yrs 3 mos · Pune · On-site

Data MigrationLinux System AdministrationAWS

Aci worldwide

Senior Infrastructure Consultant

Jun 2015 – Mar 2017 · 1 yr 9 mos · Pune, Maharashtra, India · On-site

Spearheaded datacenter consolidation and storage migration, enhancing system efficiency and reducing operational costs.
Executed comprehensive patch management strategies to mitigate security vulnerabilities across critical systems.
Developed and maintained infrastructure for core banking and payment systems, ensuring high availability and reliability.

Datacenter consolidationPatch managementCore banking systems