Apr 2025 – Jan 2026 · 9 mos · Remote

• Payscale helps organizations approach compensation with confidence.

Jul 2024 – Apr 2025 · 9 mos

• Built client relationships and ensured smooth treatment coordination.
• Communicated effectively with patients and the dental team.
• Met monthly goals for patient care and treatment plans.

Jan 2023 – Jul 2024 · 1 yr 6 mos · Kissimmee, Florida, United States

• Nurtured warm leads through strategic outreach, driving client conversion and engagement.
• Managed client relationships to ensure high retention rates and provided timely follow-ups.
• Utilized Dental software to track leads, opportunities, and client data.

Feb 2022 – Oct 2022 · 8 mos · Kissimmee, Florida, United States

• Delivered accurate treatment plans and ensured smooth coordination with patients and front desk
• Prioritized client needs while managing high volumes of work, demonstrating organization, relationship building, and attention to detail.
• Assisted in various oral surgery procedures
• Meticulous and precise medical histories, emphasizing importance in oral surgery due to IV procedures

Aug 2020 – Oct 2021 · 1 yr 2 mos · Marblehead, Massachusetts, United States

• Identified and qualified warm leads, presenting customized treatment plans to meet client needs.
• Negotiated payment plans and resolved client concerns, resulting in improved satisfaction and retention.
• Managed client data using CRM systems to ensure seamless communication and follow-up.

Jun 2017 – May 2020 · 2 yrs 11 mos · Marblehead, Massachusetts, United States

• Conducted outreach and follow-up on warm leads to increase treatment acceptance and drive business growth.
• Supported sales initiatives, ensuring clear communication and client buy-in for treatment options.
• Utilized CRM systems to track client interactions, appointments, and follow-ups.

Oct 2015 – May 2016 · 7 mos

• Supported students in bilingual education, improving communication and academic performance.
• Facilitated parent-teacher communication by offering Spanish translation and updates.
• Assisted in creating instructional content and managing classroom activities to enhance student learning.

Dec 2011 – Oct 2015 · 3 yrs 10 mos · Lynn, Massachusetts, United States

• Managed warm lead outreach for treatment plan approvals and insurance verifications.
• Coordinated communication with specialists and insurance providers to ensure seamless care.
• Optimized patient care workflows and maintained accurate records for efficient operations.