Prabhat Verma

Operations Associate

Noida, Uttar Pradesh, India2 yrs 7 mos experience
Most Likely To Switch

Key Highlights

  • Proven track record in customer support excellence.
  • Expertise in resolving complex client issues.
  • Strong analytical skills driving service improvements.
Stackforce AI infers this person is a Customer Support Specialist in the Fintech sector.

Contact

Skills

Core Skills

Customer SupportAnalytical Skills

Other Skills

EnglishStock MarketDerivatives TradingEquity TradingMultitaskingFinancial AnalysisCustomer EngagementCustomer SatisfactionCustomer Service OperationsCustomer Relationship Management (CRM)customer handlingCustomer ServiceSkilled Multi-taskerHindiCustomer Experience

About

With extensive experience in customer support, I have honed my skills at both Amazon and AngelOne. At Amazon, I managed a diverse range of customer inquiries, resolving issues with efficiency and empathy while maintaining high satisfaction scores. My role involved leveraging data to identify trends and improve service processes. At AngelOne, I further refined my expertise by handling complex client concerns and providing tailored solutions in a fast-paced financial services environment. My focus was on delivering exceptional service, ensuring client retention, and contributing to overall team success. Passionate about enhancing customer experiences, I excel in problem-solving and communication, and am committed to driving positive outcomes in every interaction.

Experience

Angelone broking/stock trading

Trading Support Specialist

Mar 2024Present · 2 yrs 1 mo · Noida, Uttar Pradesh, India · Remote

Customer SupportAnalytical Skills

Amazon

Customer Service Associate

Jul 2023Jan 2024 · 6 mos · India · Remote

Customer SupportEnglish

Education

GOEL INSTITUTE OF PHARMACY AND SCIENCES, LUCKNOW

Bachelor of Pharmacy - BPharm — Pharmacy

Aug 2016May 2020

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