Jan 2023 – Mar 2024 · 1 yr 2 mos · Bengaluru, Karnataka, India · Hybrid

• Led governance-focused initiatives across Microsoft’s cloud identity and security portfolio.
• Influenced roadmap strategy across Azure Identity and Defender platforms
• Partnered with engineering and quality teams to improve reliability and customer experience
• Used telemetry and customer insights to prioritize risk-reduction capabilities
• Increased operational efficiency and support deflection by approximately 15%
• Represented enterprise security customer needs within product and architecture decisions

Aug 2020 – Jan 2023 · 2 yrs 5 mos · Bengaluru, Karnataka, India · Hybrid

• Engaged as the Global Lead Security Architect within Group Function IS Capabilities - Security Architecture team for ABB Group.
• Current Focus: Identity and Access Management, Customer IAM (CIAM), MFA, Zero Trust etc.
• Architecture Design with solutions like ServiceNow with ClearSkye
• Thought process around the usage of SCIM (Cross Domain Identity) and its use with integration applications with ABB IAM.
• Business alignment by developing, planning, driving, documenting and communicating the Global IS Architecture and Strategy.
• Working on the AS IS Architecture landscape and finalizing the Target Architecture as per ABB Vision and the business way forward.
• Documenting these artefacts within the EA toolset - Ardoq.
• Part of the architectural authority for these areas at an organization level which ensures that all domain’s corresponding components fit together from a technical and business perspective.
• Influencing the organization & businesses to take advantage of new technology developments.
• Design and lead the implementation of an Enterprise Infrastructure Technology Architecture and life cycle roadmap for the given domains based on business strategies.
• Analyze industry and market trends and determine their potential impact on the Enterprise.
• Understand and apply business economic considerations to the target architecture continuously balancing between taking a holistic view and a domain specific vision.
• Guide and coordinate with the Solution Architects to ensure consensus-based enterprise solutions that are aligned with the architecture roadmap.
• Drive innovation in architecture and make sure it is adopted by support functions and business.
• Collaborate on key organization initiatives like CSPM, ZTNA, HR transformation etc.

Dec 2019 – Aug 2020 · 8 mos · Greater Bengaluru Area · Hybrid

• Joined in as the Manager for Operations and Delivery for IAM/PAM
• Key focus on leadership, mentoring and coaching for the team.
• Responsible for a team who worked on an entire IAM Program being delivered for a key customer in the medical domain.
• Took part and led the transition from the existing team and ensured a smooth handover was completed and the new team was in control.
• Key technologies - Okta SSO, Okta LCM, SCIM & CyberArk PAM.
• Integrated over 15 applications via Okta SSO, 5 applications as fully integrated birthright applications and several others in pipeline.
• CyberArk implemented successfully and usecase tested.
• Took part and was technically involved in the delivery of key IAM components.
• Part of design discussions and critically involved in the delivery and go-live.
• Responsible for customer engagement and working towards enhancements based on their feedback.
• Running weekly & monthly calls for program updates.

Feb 2012 – Nov 2019 · 7 yrs 9 mos

• The purpose of this role is to engage within du's Security scope for various security projects and ensure end to end delivery of du Security Strategy.
• The role demands that I follow standard Project Management and Delivery methodologies to ensure successful completion of projects and to maintain a high level of quality along with managing all success criteria as laid down by the management.
• Expected to take part in security discussions, RFP’s, vendor engagements and vendor management as per executive management guidelines.
• Strong technical understanding of IT and Network touch points in alliance with Systems security is a key success criteria.
• Responsible to be an individual contributor and a team player for all Security based projects.
• Responsible for technical evaluation of new solutions and mitigation options as suggested by the management.
• Responsible for engaging with different support teams and discussing with the business for project activities.
• Effectively participate and interact with business to define and shape business requests and associate them with security assessment taking into account du Technological capabilities, capacity, limitations and resource utilization.
• Extensive knowledge on Security Strategy, Cloud Computing Security, Security Architecture/Standards, Governance and Project Management.
• Primarily responsible for du’s Identity & Access Management (IAM) development, project management and the architecture standardization of IAM solutions for other projects across du IT and Telecom.
• Responsible for all enterprise wide Identity & Access Management (IAM), Data Security, network security and information security strategy and management.
• Management of du IAM Team and co-ordination of over 10+ IAM professionals.
• Exceptionally involved in key successful projects like du's PCI DSS Certification.

May 2009 – Feb 2012 · 2 yrs 9 mos

• Responsible for critical IT functions like Microsoft Active Directory, Exchange/Email Service and ERP.
• Was part of the team handling Core & Delivery systems and I moved into a specialized team handling directory services, collaboration services, SharePoint and other mission critical systems.
• Key projects completed like Active Directory upgrade, Exchange upgrade and IT Web Proxy migration to Gained key exposure on security based applications like Microsoft Forefront TMG 2010, Forefront Identity Management, MIIS amongst others.
• Led a team of Engineers specialized in solutions like AD, Citrix, MOM, File and Print, Clustering, MIIS/ILM and others.
• Developed action plans and design documents for new rollouts as and when required.
• Worked on high level root cause analysis for critical issues
• Managed IT purchasing and procurement related needs like hardware and software.
• Interfaced and collaborated with teams ranging from Business to the Telecom side of du.
• Guided the team as and when required for complicated technical issues.
• Functioned on operational issues, business meetings and taking part in discussions related to the IT department’s future agenda to grow and diversify.
• Owned the Citrix Application delivery and closely involved in the management of a Citrix Application farm which caters to over 4000 users.
• Enhanced the productivity of our team by working towards automation of manual tasks by innovative scripts and software’s.

Nov 2007 – May 2009 · 1 yr 6 mos · Bangalore, India

• Role, Title: Senior Systems Engineer, Hewlett-Packard (P) Ltd. Nov 2007 – May 2009
• HP – GDIC (Hewlett-Packard ITO-GCI, is the IT Business Process Outsourcing wing of HP Global and is primarily involved with IT Infrastructure projects from around the US and UK. HP ITO-GCI houses some of the biggest projects in the Indian outsourcing market. We had the opportunity to work with organizations like KPMG (UK), Delphi and Weyerhaeuser.
• Experience and Achievements:
• Working with HP (ITO-GCI) as a Windows – Active Directory and Networking specialist and Citrix support specialist.
• The role includes and is limited to the management of clients IT and Citrix infrastructure.
• Making sure that the domain runs flawlessly and correct any problems in the infra whenever found.
• Technical coverage here includes – Windows Active Directory, Citrix Application Delivery, Group policies, MOM and a few other technologies.
• Working as a team player is one of the most key aspects of this role.
• Attained sound understanding of ITIL and its policies and procedures.
• Thorough understanding of Problem, change and incident management.
•  Awards (Certificates): Received the best engineer of the quarter - Top Performance for HP ITO GCI in Q3 2008 (Productivity, Quality and CSat)

May 2005 – Nov 2007 · 2 yrs 6 mos · Pune/Pimpri-Chinchwad Area

• To provide assistance to front line Support Engineers (SEs) and level 2 Escalation Engineers (EEs) with their cases in terms of technical assistance, inputs and action plans on complex issues.
• Experience and Achievements:
• Handling a team of highly qualified and trained support engineers.
• Providing technical resolutions creating and managing daily reports of the team.
• Participating regularly in client meetings and maintaining team and individual reports monitoring cases/calls and giving feedback.
• Chalking out action plans to support engineers whose performance is average or below average.
• Training the new batches for Active Directory and Terminal services.
• Handling client issues with Active Directory and Networking issues.
• Issues: Replication Distributed File System Terminal Server and connectivity issues Group policies and creating Exchange accounts while creating users and looking after domain Security and Domain Policies.
• Responsibilities: Reporting to Team Manager and Partner Technical Lead - Microsoft
• Worked with Convergys as an Active Directory Specialist - Technical Lead.
• Worked as an Intern, Support Engineer, senior support engineer and SME for 1 year and 10 months before being promoted as a Technical Lead.
• The initial roles required me to be interacting with the customers directly and dealing with their problems related to their network and Active directory.
• The Technical Lead goes one step ahead where I manage a team of 7-8 engineers and support them technically.
• Technically here means, technical support or assistance with difficult calls that they handle and get on to calls if need be.
• Also need to make sure that case logs are up to date, proper follow ups are made and that the engineer maintains a continuous call rapport with the customer.