Oct 2025 – Present · 6 mos

• Strategic Roadmap: Define and execute the end-to-end technology vision for customer onboarding and nurturing, aligning technical architecture with long-term business growth.
• Enterprise Scale: Architecting and delivering seamless customer journeys across multi-platform environments (Web, Mobile, and Backend).
• Operational Excellence: Leading a high-scale technical organization to improve time-to-market while maintaining the highest standards of security and reliability in a regulated environment.
• Innovation: Spearheading the adoption of next-gen personalization tools to enhance user engagement and lifecycle management.

Mar 2025 – Nov 2025 · 8 mos

• Platform Ownership: Led the engineering teams responsible for the Adobe Experience Manager (AEM) and Adobe Experience Platform (AEP) implementations.
• Cross-Functional Leadership: Collaborated directly with GMs and Product Owners to transform the digital customer experience through data-driven insights.
• Team Scaling: Mentored and grew a multi-disciplinary team, focusing on high-autonomy and technical excellence.

Feb 2022 – Apr 2022 · 2 mos

Jan 2022 – Mar 2025 · 3 yrs 2 mos

• Directed the engineering strategy and technical governance for the CBA mobile ecosystem (iOS & Android). Accountable for the architectural integrity and secure delivery of roadmap-critical features for Australia’s leading banking application, serving 10M+ customers.
• Strategic Impact & Governance
• Technical Direction: Defined the long-term architecture and platform standards, ensuring high-availability, enterprise-grade security, and a unified mobile delivery framework.
• Vendor & Ecosystem Management: Orchestrated strategic partnerships with external vendors to integrate third-party SDKs at scale, ensuring seamless interoperability and maintaining strict compliance with banking regulations.
• Operational Transformation: Architected and implemented CI/CD optimizations that significantly increased release velocity and deployment stability, reducing time-to-market for mission-critical features.
• Organizational Capability: Led the "Chapter" uplift by establishing engineering benchmarks and mentoring a high-performance team, directly improving cross-functional capability and engineering culture.
• Stakeholder Alignment: Acted as the primary technical liaison between engineering, product, and executive leadership to ensure technical debt was balanced against aggressive commercial roadmaps.