Mar 2021 – Mar 2025 · 4 yrs · Hyderabad, Telangana, India · Remote

• Engineering Leadership | Scalable Systems | AI-Driven Innovation
• As a technology and business leader, I have driven scalable engineering initiatives, optimized global operations, and leveraged AI-driven transformation to deliver high-impact solutions. My expertise lies in building high-performing teams, modernizing architecture, and integrating automation to enhance efficiency, reliability, and growth.
• Engineering Excellence & Global Delivery
• Established streamlined engineering processes, OKRs, and technology roadmaps, focusing on scalability, security, and modernization.
• Integrated AI-assisted tools (ChatGPT, Copilot) to enhance developer productivity and operational efficiency.
• Enabled multi-location collaboration, ensuring standardized frameworks and best practices for distributed teams.
• Architectural & Digital Transformation
• Led the transition from monolithic systems to microservices-based architecture, improving agility, performance, and business scalability.
• Optimized infrastructure reliability, achieving 99.99% uptime through proactive monitoring and automation-driven DevOps.
• Data-Driven Strategy & AI Innovation
• Designed real-time analytics dashboards & data pipelines, enabling business teams to make informed decisions.
• Developed AI-powered automation for content generation and assessment grading, improving learning outcomes and personalization.
• Spearheaded the launch of an AI Assistant Coach, leveraging Retrieval-Augmented Generation (RAG) for scalable, data-driven learning support.
• Operational Efficiency & Strategic Growth
• Balanced innovation with operational efficiency, driving cost optimization, budget planning, and resource allocation to maximize impact.
• Fostered a culture of continuous learning, ensuring teams stay at the forefront of technology advancements and industry best practices.

Aug 2019 – Mar 2021 · 1 yr 7 mos · Hyderabad, Telangana, India

• Driving Digital Transformation & Application Modernization
• I had the opportunity to lead transformative initiatives that empowered organizations to embrace modern technologies and drive innovation. My focus was on creating scalable, cloud-first solutions and enabling businesses to thrive in a digital-first world.
• Key Contributions:
• Spearheaded Digital Transformation and Application Modernization initiatives by developing solutions and accelerators for cloud adoption, microservices architecture, and DevOps practices.
• Crafted differentiated strategies for cloud-hosted and cloud-native solutions, delivering scalable and innovative offerings tailored to business needs.
• Designed and delivered mobile solutions leveraging both native and hybrid frameworks, including productized offerings for retail banking clients, driving enhanced user experiences.
• Built an Intelligent Dashboard Solution to provide end-to-end traceability from requirements to production, automating release notes, generating productivity metrics, and offering quality insights across DevOps pipelines.
• Developed AI-driven chatbots and cognitive services using AWS and Azure, improving user experience and operational efficiency while unlocking new business potential.

Feb 2016 – Jul 2019 · 3 yrs 5 mos · Hyderabad Area, India

• Leading Global Delivery & Driving Scalable Technology & Business Operations
• I have had the privilege of leading global technology and business operations across Hyderabad, Chennai, and Clearwater, overseeing India operations with all functional heads reporting to me. My focus has been on scaling global delivery, optimizing operational efficiency, and building high-performing technology teams that drive impactful results.
• My expertise spans engineering, digital transformation, and operational strategy, ensuring seamless alignment between business goals and technology execution.
• Enterprise-Wide Digital Transformation
• Led the migration of a 5-star-rated health plan from legacy systems to a cloud-native platform, ensuring a seamless Go-Live with zero downtime.
• Drove large-scale automation to improve service efficiency, reduce technical debt, and enhance scalability.
• Scaling Global Teams & Innovation
• Built and scaled a mobile development center, delivering multiple high-impact mobile-first solutions.
• Implemented automation tools & processes to enhance project planning, execution, and real-time operational insights.
• Introduced gamification to boost team engagement, collaboration, and continuous learning.
• Business & Operational Strategy
• Partnered with sales teams to analyze customer pain points, influencing early-stage acquisition strategies.
• Led HR, Finance, and IT collaboration to optimize workforce planning, talent retention, and performance management.
• Managed P&L planning, cash flow projections, and cost optimization to ensure scalable India operations.
• Talent Acquisition & Leadership Development
• Led India talent acquisition, scaling high-performing engineering & operations teams for global delivery.
• Developed leadership pipelines, mentoring next-gen technology leaders and fostering a culture of innovation, agility, and accountability.

Aug 2013 – Jan 2016 · 2 yrs 5 mos · Hyderabad Area, India

• Driving Innovation, Productivity, and Quality in Agile Teams
• Led the creation of high-performing Agile SCRUM teams focused on delivering innovation and implementing regulatory changes for Practice Manager and Electronic Health Records (EHR) products. Successfully transformed teams from a dedicated sustenance engineering group into a highly productive unit capable of independently delivering innovation features.
• Major Product Features Delivered:
• Implemented Meaningful Use Stage II regulatory changes to ensure compliance.
• Designed and developed a Patient Portal from scratch with a responsive design supporting mobile, tablet, and desktop platforms.
• Executed ICD-10 migration and testing, ensuring seamless adoption of updated coding standards.
• Enabled HL7 data exchange by integrating with a third-party engine, facilitating interoperability and smooth data transfer.
• Quality and Automation Excellence:
• Developed an automation framework to streamline regression and API testing, serving as a gatekeeper for quality builds. This initiative accelerated release cycles and ensured robust product quality.
• Performance Optimization:
• Established a team of SQL DBAs to monitor production server performance, identifying and optimizing high-execution-time procedures to enhance overall system efficiency.
• Enhanced Business Analysis:
• Formed a Business Analysts team to translate high-level product features into detailed requirements, ensuring clarity and alignment for development teams.
• Through these initiatives, I enhanced engineering productivity, reduced time-to-market, and ensured high-quality deliverables, driving significant value for the organization.

Oct 2011 – Jul 2013 · 1 yr 9 mos

• Driving Product Development, Testing, and Operational Excellence
• Managed onsite and offshore technical teams to deliver development and testing services on Microsoft, Java/J2EE, and SOA platforms.
• Implemented Continuous Delivery for Blackboard’s flagship product, “Learn,” and designed an automation framework for regression and REST API testing, reducing patch testing cycles from 3 weeks to 1 day.
• Established strong client relationships and ensured continuous improvement in customer satisfaction and delivery excellence.
• Oversaw Testing, Development, Sustenance, and Professional Services teams, achieving operational efficiency and high-quality deliverables.
• Reduced ticket resolution time from 7 business days to 1.5 business days through improved processes and communication plans.
• Redesigned product UI using Flex for a major release, enhancing user experience.
• Successfully managed data migration for existing customers, transitioning them to new product versions seamlessly.
• Implemented Sonar to monitor code quality, reducing technical debt and improving maintainability.
• Through strategic leadership and innovation, I enhanced team efficiency, accelerated timelines, and delivered exceptional product outcomes.

Jan 2009 – Oct 2011 · 2 yrs 9 mos

Jan 2008 – Apr 2010 · 2 yrs 3 mos

• Executed a project (web portal as well as hand held devices) on CSharp. I was leading a team of 15 people and successfully completed the development and implementation of this inventory based solution to a leading gas distribution company in United States.

Jun 2004 – Dec 2008 · 4 yrs 6 mos

• I was responsible for providing technical solutions and architecture for two of the .NET projects

Jan 2003 – May 2004 · 1 yr 4 mos

Aug 2001 – Dec 2002 · 1 yr 4 mos · Hyderabad Area, India