Rajesh Kumar

Co-Founder

Chennai, Tamil Nadu, India8 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Dramatically reduced deployment times at Rocketlane.
Generated over $200K in upsell revenue.
Trained 200+ users for enhanced platform proficiency.

Stackforce AI infers this person is a SaaS Implementation and Technical Consulting expert with a strong focus on client success.

Contact

Skills

Core Skills

CommunicationSoftware ImplementationProject ImplementationSystem IntegrationCustomer SuccessSolutions EngineeringAccount ManagementConsultative Approach

Other Skills

Manage client expectationsVisual StudioZapierDatadogPre-Sales Technical ConsultingREST APIsCustomer Lifecycle ManagementWorkatoChatGPTTroubleshootingPresalesCustomer Relationship Management (CRM)Postman APITechnical RequirementsClient Onboarding

About

Currently, an Implementation Manager with a passion for solving complex workflow problems. At Rocketlane, I’ve slashed the deployment times dramatically, driven significant revenue growth, and enabled hundreds of users through training sessions. I thrive on making software intuitive and impactful for people, whether it’s streamlining workflows or finding better solutions. Outside work, I enjoy exploring tech trends and follow sports.

Experience

8 yrs 7 mos

Total Experience

5 yrs

Average Tenure

8 yrs 7 mos

Current Experience

Chargebee

Enterprise Technical Consultant

Jan 2026 – Present · 3 mos · Chennai, Tamil Nadu, India · Hybrid

Rocketlane

Implementation Manager

Jun 2022 – Jan 2026 · 3 yrs 7 mos · Chennai, Tamil Nadu, India

1) Slashed Time-to-Value (TTV) by 40-50% for mid-market and enterprise clients through streamlined PSA implementations, accelerating client ROI and satisfaction.
2) Scoped and managed integration deployments with tools like Salesforce, Zoho CRM, HubSpot, BambooHR, and Slack, ensuring seamless workflows across ecosystems.
3) Drove $200K+ in upsell revenue by delivering high-impact implementations that unlocked advanced features and deepened client adoption.
4) Leveraged API expertise and ChatGPT to build custom AppScripts and Python scripts, automating processes and tailoring solutions to unique client needs.
5) Led training sessions for 200+ platform users, boosting proficiency and ensuring long-term success with PSA tools.
6) Worked on data migration process helping teams move their historic data into production accounts seamlessly.

Software ImplementationManage client expectationsVisual StudioSystem IntegrationZapierDatadog+20

Freshworks

2 roles

Technical Account Manager

Jun 2019 – May 2022 · 2 yrs 11 mos · Chennai, Tamil Nadu, India

1) Advised key accounts in the APAC region on setting up customer support infrastructure for workflow automation.
2) Drove product adoption and upselling to key accounts, increasing MRR by $0.5 million.
3) Collaborated with cross-functional teams to ensure successful implementation of customer support strategies.
4) Successfully helped companies like BookMyShow, BhartaPe solution for their Bot first support use cases. Helping them deflect almost 80% of the L1 queries.

CommunicationManage client expectationsConsultative ApproachZapierDatadogREST APIs+7

Product Specialist intern

Dec 2018 – Feb 2019 · 2 mos · Chennai, Tamil Nadu

1) Contributed to writing some support process documents for the team related to the team's SLA calculation.
2) Attended to the queries of Free customers and customer till $1000 MRR.
3) Average a CSAT score of 4.8/5

Communication

Spi cinemas private limited

Marketing Internship

May 2018 – Jun 2018 · 1 mo · Chennai, Tamil Nadu, India

Created copies for the social media posters, driving campaigns and played a vital role in driving a campaign called, "A coffee that's due" as a Father's day special event at ID.

Communication

Handwritten tales

Founder

Sep 2017 – Present · 8 yrs 7 mos · Chennai, Tamil Nadu, India

Handwritten Tales is a community for writers to get their works published ranging from Anecdotes to open letters to musings. We have managed to have over 100K followers across social media platforms and have collaborated with brands like Saavn, Max, BankBazaar, Festember etc.

Communication