Aug 2023 – Jan 2026 · 2 yrs 5 mos · Dubai, United Arab Emirates · On-site

Sep 2022 – Aug 2023 · 11 mos · Abu Dhabi Emirate, United Arab Emirates · On-site

Apr 2018 – Jul 2022 · 4 yrs 3 mos · Dubai, United Arab Emirates

• Maintaining a strategy-focused outlook and defining the product strategy and roadmap.
• Work with external third parties to assess partnerships and cooperation opportunities
• Creation of Epics, user stories and acceptance criteria
• Managing the product backlog, iterations and the priorities
• Project Management for developing the product using Agile methodology.
• Planning, follow-up, report and manage activities of the technical team.
• Setting a vision for how technology will be used in the company.
• Ensuring that the technological resources meet the company's short and long-term needs.
• Creating timelines for the development and deployment of all technological services.
• Making executive decisions on behalf of the company's technological requirements.
• Acting as a mentor to team members.
• Managing budgets and time frames.
• Staying on top of technology trends and developments.
• Ensuring all technology practices adhere to regulatory standards.
• Key Achievements:
• Successful implementation for the pilot product with 7 medium sized clinics in Dubai (6 months pilot implementation)
• Successful development for the product with more than 30 releases for mobile application and 15 release for the web applications
• Successful implantation for 12 integrations with EMR systems
• Conducted 1 successful partnerships with another pharmaceutical startup company
• Conducted 1 successful partnerships with international laboratory
• Contributed with the business development team in 3 major accounts acquisition
• Delivered 6 PRDs and managed the release of 6 main modules of the system

Apr 2015 – Mar 2018 · 2 yrs 11 mos

• Handling projects on-site teams for accomplishment of development & testing, deployment, integration, training and support of solutions in accordance with RTA IT Corporate Architecture Standards & applicable policies.
• Dexterously leading the complex operational/strategic initiatives and executing Application Governance Framework (AGF) to ensure the operation & performance of PMO achieving strategic objectives.
• Administering an agreed methodology for all programs and projects from pre-initiation phase to closure as per PMO templates/standards; monitoring and managing vendors/stakeholders’ performances & SLA (Internal & External SLAs).
• Successfully managing the projects within scope, time, cost & quality, complying with contract requirements; ensuring smooth commissioning, start-ups and closure.
• Planning, scheduling & controlling all phases of project development, including cost-benefit analysis and managing materials & manpower resources to register maximum productive output.
• Reviewing, initiating and executing contracts and handling project budgets while keeping costs down besides overseeing the maintenance of projects after completion.
• Guiding assortment and execution of new technology through onsite architecture teams assigned for various applications review scopes.
• Handling project-related periodic performance reviews, writing statements of work (SOW) and dealing Service level agreements (SLA) to measure and report their KPIs.
• Providing guidance & knowledge of inspection, Geo Fencing & Tracking, Assets Movement tracking and Governance framework to safeguard operational excellence.
• Key Achievements:
• Accomplished numerous Enterprise & non-enterprise projects for various business units with the Organization.
• Settled all RFPs related to the obligatory applications based on the best practices, ensuring substantial cost savings.
• Estimated proposals and negotiated with the vendors for ensuring best prices for the best products.

Feb 2013 – Mar 2015 · 2 yrs 1 mo · United Arab Emirates, Dubai, Internet City

• 1- Project Manager
• 2- Planning and defining scope, Analysis and requirement gathering.
• 3- Understanding of the work environment of the customer, and the structure of the organization, and how the procedures work.
• 4- Decide the best implementation of models and KPIs depending on an in-depth knowledge of the client business, chosen methodology and the software capability.
• 5- Guide the design activities of the KPIs, processes and the integration services.
• 6- Coordinating activities and control the project progress
• 7- Conduct meetings with the client’s management to keep them informed about the project Schedule, Risks and Issues.
• 8- Conduct meeting with the client business users to extract information with a high precision and short time.
• 9- Handling the contractual issues, letters and variations.
• 10- Work with the team to develop services to integrate with other products the client has.
• 11- Keep up with the project schedule and update activity to the project management tool.
• 12- Reporting
• 13- Documentation (SOW, BRS, SRS, SOLUTION ARCHITECTURE, MASTER TEST PLAN, RFC, RISK LOG, PROJECT PLAN, PMO’s).

Jul 2010 – Jan 2013 · 2 yrs 6 mos · Homs

• 1- Planning and defining scope, Analysis and requirement gathering.
• 2- Perform data modelling and study the possibility for software integration and adjustments.
• 3- Evaluate the delivery process
• 4- Gather requirements for delivering new services, describing the plan how to implement it (design, tech specs, software modifications, testing and procedural actions).
• 5- Help to developers in the development process.
• 6- Extracting reports out of performance data according to the organization templates.
• 7- Follow up with the business managers to evaluate the solutions and discuss the alternatives
• 8- Develop training plan for the employees
• 9- Work with the team to revise the processes flow suggesting new modifications based on new arising parameters.
• 10- Coordinate with other parties participating in the delivery process
• 11- Documenting and reporting

Nov 2008 – Jun 2010 · 1 yr 7 mos · Damascus

• MAM is a Programme funded by the European Union and the Government of Syria; the programme aims to improve the quality and effectiveness of local governance in many areas of life. Focusing initially on six cities across the country, the intention is to establish the framework needed to manage urban growth.
• I supervised three projects:
• 1. Following up with the GIS team to analyse the extra functionalities to be developed on the map.
• 2. Plan and guide the execution of the new functionalities on GIS.
• 3. Following up the teams worked on the analyses of the procedures of three main municipalities.
• 4. Put the work plan and make sure that all players commits to it
• 5. Assign tasks and resources
• 6. Conduct periodical meetings with the team members
• 7. Test and manage the Work Flow system for these three major cities.
• 8. Coordinating with the finance department and conducting meetings to fulfil its needs
• 9. Coordinating between several departments to solve common problems
• 10. Supervise Executing and Design Testing
• 11. Reporting and documenting
• Projects:
• Supervising the implementing of Work Flow Management system in three cities.
• Wrote a publication about the administrative and technical experience of applying the one window (including work flow management system) in Homs city (This publication is a hand book for those how wishes to apply the one window in Syria – it is published by MAM Project (Municipal Administration Modernization, EU funded project) and the ministry of Local Administration
• Unified Municipal Financial System

Aug 2007 – Oct 2008 · 1 yr 2 mos · Damascus

• Achieving the one window Dept. which is one of the projects of MAM Programme in Syria:
• 1- Study the theory of Business Process Improvement (BPI) and Business Process Reengineering (BPR), reaching a full understanding of concepts relevant to the project particular cases.
• 2- Organize a chaired meetings with various engineers working in the municipalities
• 3- Supervise describing existing administrative procedures
• 4- Suggesting new ways to simplify and re-engineer administrative procedures
• 5- Put a plan to implement the new re-engineered procedures on stages to the new system
• 6- Organizing and supervising the opening of the one window shop
• 7- Tacking and solving problems related with limited availability of both human and material resource
• 8- Testing the supplied Work Flow System
• 9- Reporting and documenting
• 10- Overseeing other needs like computers, network, staff training, ….etc

May 2006 – Jul 2007 · 1 yr 2 mos · Homs

• This section is responsible for the automation of the Municipality to introduce the services to the citizens of Homs in a proper manner; also this department is responsible for the website of the city and presenting services through it.
• Projects:
• Temporary real estate cadastre record
• Outdoor tax collecting program
• Municipality web site
• Archiving system

May 2005 – Apr 2006 · 11 mos · Homs

• More than 30 website programming