Debasmita Dutta

Operations Associate

Kolkata, West Bengal, India3 yrs 5 mos experience

Key Highlights

Over 3.6 years of BPO experience.
Expertise in managing multi-channel customer interactions.
Strong background in escalation resolution and customer service.

Stackforce AI infers this person is a BPO specialist with strong customer service and escalation management skills.

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Skills

Core Skills

Escalation ResolutionCustomer Escalation ManagementBusiness Process Outsourcing (bpo)Customer Service

Other Skills

Operations ManagementSourcingScreeningScreening ResumesCustomer ExperienceTicketing SystemsVoice ProcessingCommunicationCustomer Relationship Management (CRM)Insurance VerificationAdvisorLeadershipProblem SolvingStrategyTelecommunications

About

A seasoned professional based in Kolkata, I bring over 3.6 years of experience in the BPO industry, having successfully navigated both domestic and international service landscapes. My background includes a strong foundation in domestic voice operations at Concentrix and experience in international blended processes at Wipro, where I developed a versatile skill set in managing multi-channel customer interactions. I am dedicated to delivering high-quality service and streamlining operational workflows to ensure a seamless client experience. Open to opportunities in and out of Kolkata.

Experience

3 yrs 5 mos

Total Experience

1 yr 8 mos

Average Tenure

Current Experience

Wipro

Senior Process Executive

Nov 2023 – Jan 2026 · 2 yrs 2 mos · Kolkata, West Bengal, India · On-site

Handelling escalations (level 1) and progresing order at Openreach.

Escalation ResolutionCustomer Escalation Management

Concentrix

Insurance Advisor

Jul 2022 – Oct 2023 · 1 yr 3 mos · Kolkata, West Bengal, India · On-site

Verify all types of motor insurance policy for new and old vehicles.
Advising and supporting customers on any sort of queries regarding motor insurance.

Business Process Outsourcing (BPO)Customer Service