Milam Saxena

CEO

Bengaluru, Karnataka, India16 yrs 6 mos experience

Highly Stable

Key Highlights

Proven leader in customer experience transformation.
Expertise in building teams in high-growth environments.
Strong background in strategic sourcing and operations.

Stackforce AI infers this person is a seasoned leader in Fintech and Logistics with expertise in customer experience and strategic sourcing.

Contact

Skills

Other Skills

Business StrategySupply Chain ManagementBusiness PlanningProduct DevelopmentProduct ManagementPricingAgribusinessKey Account ManagementForecastingProcurementBusiness AnalysisAnalysisVendor ManagementAnalytical SkillsCustomer Relationship Management (CRM)

About

Seasoned leader with 11 years of diverse experience in Business Development, Strategic Sourcing, Collections, Inside Sales & Contact Center Operations in FMCG & Logistics space. Unique understanding of working in large matrix organizations across geographies & startups in hyper - high growth stages (series A - D) in varying capacities as a part of small and large teams. Proven ability for problem solving, building teams & processes in evolving environment with internal & external stakeholders.

Experience

Super.money

Head of Customer Experience

May 2025 – Present · 11 mos · Bengaluru, Karnataka, India · On-site

Designing our offerings with a customer-first mindset and reimagining how we serve and support customers across their financial journeys.

Myntra

Director - Customer Experience

Nov 2021 – May 2025 · 3 yrs 6 mos · Bangalore Urban, Karnataka, India

Heading CE Strategy & Gross to Net (G2N) Charter - July 24 onwards
Heading Customer Experience and Contact Center - CY 22

Blackbuck (zinka logistics solutions pvt. ltd.)

5 roles

Head - Customer Experience

Jun 2021 – Nov 2021 · 5 mos

Sr. Director - Central Fulfillment

Feb 2020 – May 2021 · 1 yr 3 mos

Leading contact center operations, responsible for partner experience of over 250,000 Fleet owners & 500 Shippers

Sr. Director – Customer Relationship Management – Services Platform

Mar 2019 – Jan 2020 · 10 mos

Led Inside Sales for Services platform INR 4000 Mn (Feb exit monthly revenues) with over 200,000 active users

Director - Credit Control - Freight Platform

Aug 2017 – Feb 2019 · 1 yr 6 mos

Built collections organization ground up for our diverse client set incl. Metals, Cements, Chemicals, SME clients and scaled team (size: 60)

Practice Head, Agriculture & FMCG

Oct 2015 – Jul 2017 · 1 yr 9 mos

Led team to revenues of ~INR 3600 Mn (annualized) capturing 5-6% of market potential with 30 X growth from an early “pilots” stage. Expanded portfolio to 75 customers incl. 8 of the 10 FMCG majors, balancing profitability while capturing dominant wallet share

Mondelēz international

3 roles

Manager Sourcing - Dairy - Asia Pacific

Jan 2015 – Oct 2015 · 9 mos

Sourcing Dairy for India & ANZ; portfolio of USD 125 Mln +

Category Manager - Commodities

Aug 2014 – Jan 2015 · 5 mos

Sourcing & Operations of India Dairy, Oils & Fats and Sugar; portfolio of USD 100 Mln +

Category Manager- Ingredients

Apr 2012 – Aug 2014 · 2 yrs 4 mos

Sourcing & Operations of Liquid Glucose, Wheat Flour & Specialty Ingredients (Emulsifiers, Vitamins, Hydrocolloids etc); portfolio of USD 25 Mln +
Developing and executing sourcing strategies, value optimization (localization, alternate recipes, substitution) & risk mitigation
Collaborating with R&D, Food Safety, Change Management (innovation) & Expansion teams to further innovation and growth agenda
Supplier relationship management & capability development especially on meeting our stringent supplier quality expectations
Regional lead for sourcing Vitamins & Minerals; supporting initiatives on BCC sourcing and specification harmonization
Rewards & Recognition
Procurement Strategic Priorities Award - Winner for Best GFSI Improvement – 2013 (Global)
Gold Award for Best Capability Development – 2013 (Regional)

Itc limited

2 roles

Assistant Manager Marketing

Jun 2011 – Apr 2012 · 10 mos · Guntur Area, India

Role – Managing key accounts in USA, Canada, Mexico and Africa
Business development – Focusing on value added and niche spice products for Food, Seasoning and Branded segments
Designing offerings – Understanding customers’ requirements/ specifications and driving product development
Pricing and negotiation – Devising appropriate pricing strategy - cost plus or market/futures linked
Analyzing commodity price dynamics, providing regular crop/ price updates and advising customers on timing their buy
Order management – Point of coordination; forecasting order pull, scheduling and delegation of responsibilities with timelines
Collation and analysis of market indicators and internal data for sales planning, performance review and reporting for the complete business

AUT Agri Business Division - ILTD

Jun 2010 – Jun 2011 · 1 yr · Guntur Area, India

Mahindra & mahindra

Summer Intern

Apr 2009 – May 2009 · 1 mo

Evaluated the economic feasibility of deploying Wind Energy for captive power generation and developed financial models for the same
Designed the entry strategy for M&M in the energy sector

Iim ahmedabad

Member, Student Placement Committee

Mar 2009 – Mar 2010 · 1 yr

Part of a 4 member team that acts as an interface between recruiters and around 60 ABM students at IIM Ahmedabad.

John deere

Summer Intern

Jun 2007 – Jul 2007 · 1 mo

Studied the customer profile, purchase drivers, usage pattern, issues and distribution channel of agricultural implements
Covered 17 rural markets (Punjab and Haryana) in a month
Collected primary data from over a hundred customers and more than twenty four dealers, manufacturers and government officials