Aug 2024 – Jan 2026 · 1 yr 5 mos

• Led development of scalable monitoring platforms that served infrastructure and product teams, enhancing insights into funnel health and platform resilience.
• Owned the vision and roadmap for observability tooling, prioritizing features that supported business KPIs such as uptime and performance.
• Coordinated cross-functional squads (Engineering, SRE, QA, Product) to refine feature requirements and deliver observability outcomes aligned with business needs.
• Mentored engineers on adopting a product-first observability mindset, blending technical execution with strategic decision-making.

Apr 2023 – Aug 2024 · 1 yr 4 mos

• Designed and delivered end-to-end monitoring platforms using Datadog, Splunk, Grafana, and Catchpoint to ensure proactive system health tracking and visibility.
• Built and enhanced alerting workflows and incident response processes to improve observability and reduce time to issue resolution.
• Automated routine infrastructure tasks and deployments with Infrastructure-as-Code, enabling consistent environment provisioning and operational efficiency.
• Collaborated closely with product and development teams to translate system metrics into actionable product insights, surfacing performance bottlenecks and influencing prioritization.
• Defined and tracked SLIs/SLOs and enterprise-level KPIs, embedding reliability targets into product roadmaps and platform objectives.

Mar 2021 – Apr 2023 · 2 yrs 1 mo

• Led a team of analysts and engineers, managing platform reliability, traffic analysis, and monitoring tools.
• Managed internal tool development, providing leadership with insights into infrastructure health and funnel performance.
• Collaborated across teams, including engineering, SRE, and produc,t to implement product-focused initiatives.
• Drove feature prioritization for observability platforms, aligning tools and metrics with key business strategies.

Sep 2019 – Mar 2021 · 1 yr 6 mos

• Owned observability products, gathering requirements, managing backlog, and delivering new monitoring capabilities.
• Led analytics initiatives to optimize funnel health, identifying drop-off points and influencing roadmap priorities.
• Introduced alerting workflows and KPI tracking dashboards to enable proactive incident detection.
• Acted as the liaison between technical and product team,s translating business needs into actionable technical enhancements.

Sep 2017 – Sep 2019 · 2 yrs

• Monitored application performance and infrastructure health using Datadog, Splunk, Grafana, and Catchpoint.
• Analyzed traffic patterns and user behavior to inform technical and business decisions.
• Developed internal dashboards and reports to surface key insights for engineering and leadership.
• Collaborated with Dev, QA, and SRE teams to troubleshoot issues and improve system observability.