Wenkai Wong

Customer Success Manager

Singapore, Singapore12 yrs 1 mo experience

Key Highlights

  • Expert in Customer Success and Cloud Computing.
  • Proven track record in enhancing customer satisfaction.
  • Skilled in managing complex client relationships.
Stackforce AI infers this person is a Customer Success Manager with expertise in SaaS and Cloud Computing.

Contact

Skills

Core Skills

Customer SuccessServicenowCloud ComputingCustomer SatisfactionAccount ManagementSaas

Other Skills

Problem SolvingAmazon Web Services (AWS)Cloud ApplicationsHuman Resources (HR)Territory Account ManagementSoftware as a Service (SaaS)Unified CommunicationsForeign Exchange (FX) TradingProcurementInvestmentsFinancial AnalysisPortfolio ManagementRisk ManagementCustomer ServiceManagement

Experience

Redis

Customer Success Manager - APAC

Feb 2026Present · 2 mos · Singapore · On-site

Cloudgo is now veracity

2 roles

Senior Customer Success Manager

Feb 2025Feb 2026 · 1 yr

Customer Success Manager

Jun 2023Mar 2025 · 1 yr 9 mos

  • Our team are one of the most highly certified in the world, with skills across the entire ServiceNow platform. We help corporations solve business problems with Digital Workflows that Matter.
ServiceNowCustomer SuccessProblem SolvingCustomer Satisfaction

Xtremax

Customer Success Manager

Jan 2022Mar 2023 · 1 yr 2 mos · Singapore

  • We are a group of cloud transformation consultants and digital innovators. We have helped the Singapore government with the design, implementation, and operation of the Government Commercial Cloud Infrastructure.
Amazon Web Services (AWS)Cloud ApplicationsAccount ManagementCloud ComputingCustomer Satisfaction

The adecco group

Regional Customer Success Manager

Jun 2021Jan 2022 · 7 mos · Singapore

Human Resources (HR)Territory Account ManagementCustomer SatisfactionAccount Management

Gartner

Client Partner

Jan 2019Jun 2021 · 2 yrs 5 mos · Singapore

  • Helping clients receive value from the services they purchase by aligning them to relevant Gartner resources based on their business goals and priorities. Driving retention in existing accounts by providing support through proactive and reactive engagement in client services.
Customer Satisfaction

West unified communications services

2 roles

Business Development Manager

May 2018Dec 2018 · 7 mos

Software as a Service (SaaS)Customer SatisfactionSaaS

Business Development Representative

Jun 2016May 2018 · 1 yr 11 mos

  • I develop and build key relationships with InterCall's global enterprise clients who are based in China that have a global presence.
  • Some of the key aspects of my role:
  • Working with high level decision makers within a organization, developing long term communication strategy that incorporates InterCall's product into the organization's ecosystem. Further develop multi-tier relationships to organically grow the clients’ accounts. Train customers on InterCall's product and services, working with customers on data and analytic information to ensure seamless transition and achieve full potential of usage.
Unified CommunicationsSoftware as a Service (SaaS)Account ManagementCustomer Satisfaction

Succinite resources pte ltd

Account Manager, Sales and Operation

Oct 2013May 2016 · 2 yrs 7 mos · 80 Raffles Place, Level 35 & 36, UOB Plaza 1

  • Succinite Resources Pte Ltd specializes in trading commodities such as Petrochemicals and Rubber. In 2015, Succinite Resources expanded into construction materials and ventured into Logistic. With focus in SAARC region, we landed our first major contract from a Chinese government-owned company in Maldives.
  • I spent majority of my time in Maldives, enhancing and strengthening the relationship of our key clients. As part of my responsibility, I actively acquire and expand existing trading partner in India, Sri Lanka and Maldives. As the logistic in Maldives are challenging, I lead a team to make sure that all trades are executed and delivered to the clients' instruction.
Foreign Exchange (FX) TradingProcurementAccount ManagementCustomer Satisfaction

Education

University of London

Bachelor’s Degree — Banking and Finance

Jan 2010Jan 2013

Ngee Ann Polytechnic

Diploma in Chemical Engineering — Chemical Engineering

Jan 2004Jan 2007

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