Sep 2017 – Aug 2019 · 1 yr 11 mos · Bengaluru Area, India

Apr 2017 – Sep 2017 · 5 mos · Bengaluru Area, India

• Head Service Delivery and Customer Support at Vymo.

Apr 2015 – Mar 2017 · 1 yr 11 mos · Bengaluru Area, India

Mar 2014 – Sep 2014 · 6 mos · Topeka, KS

• Managed Dev and QA team located both in Kansas and India.
• Implemented Agile Methodology and rolled out the first product that supported remittances from US to India.

Nov 2003 – Mar 2014 · 10 yrs 4 mos · Kansas City, Missouri Area

• Lead Analyst for Integration Track responsible for E2E integration for first year launch of Blockworks – New generation tax platform integrating with 5 enterprise applications supported by team members across 4 locations – Utah, Kansas, Ohio and India. This initiative was hailed as “Project of the Century” at H&R Block.
• Awarded the IT Leadership Award 2013 for role played in first year launch.
• Tech Lead for development of Appointment Setting Application in .Net / Sql Server to help 13K Retail Tax Locations to manage Clients, book appointments, indicate availability and manage work schedules for 120K Tax Professionals and reporting.
• Tech Lead for Web Services platform that allowed to source tax professional details, tax professional availability and book, cancel and reschedule appointments – resulted in 1M more client starts in first tax season.
• Worked closely with Microsoft Lab in Redmond for Load Testing appointment setting application to scale to 100K transactions an hour with 30K concurrent users.
• Awarded “Shared Services Leadership award 2010”
• Led effort to bring a vendor supported application "in-house", re-engineer solution to scale without any downtime during the tax season saving company $60K in hosting and $400K in maintenance related labor costs.
• Led effort to retire a legacy Java Web Application supporting calling programs and rewrite it in .Net. Application was to route leads to support calling programs for 30M clients in 13k Retail Tax locations.
• Designed, developed and implemented solutions for analytics on Labor Data, Tax Returns and Customer Profile

Apr 2003 – Oct 2003 · 6 mos

• On site consultant for data warehousing project with H&R Block - Kansas City.

Oct 2002 – Mar 2003 · 5 mos

• Consultant for designing, implementing and supporting solutions in CRM and Data Warehousing projects

Jul 1999 – Sep 2002 · 3 yrs 2 mos

• IT consulting projects both in India and the US in ERP, CRM, Data Warehousing and Web Technology.

Jun 1997 – Jun 1999 · 2 yrs

• Defining requirements and testing for PDC Module in Focus system at Ford Credit Australia
• Conversion Legacy System Data to Focus
• Production Rollout to Focus

Apr 1996 – May 1997 · 1 yr 1 mo

• Compile Monthly Financials for the entire company.
• Prepare Business Performance Reports for each business area.
• Prepare monthly branch Profit and Loss.
• Compile Budgets and Targets for branches.
• Finalize accounts for branches.
• Liaison with Internal and Statutory auditors.