Apr 2024 – Present · 2 yrs 1 mo · Dubai, United Arab Emirates · On-site

• We are a private group that brings together the most important Presidents, Vice-Presidents, founders and, CEO’s from the most varied sectors of activity in Dubai and in other 27 cities in the world.

Nov 2020 – Mar 2022 · 1 yr 4 mos · Singapore

Sep 2019 – Oct 2020 · 1 yr 1 mo · Singapore

• Drove regional Ecommerce strategies that align with the company’s strategic vision. Manage both front and backend teams for brand.com and marketplaces across 6 markets. Partner with sales channels, marketing, IT, merchandising, 3rd party partners and vendors to build market share, increase sales, drive acquisition and retention while delivering a world-class customer experience. Direct marketing budget planning, conversion rate optimisation, website enhancements, fulfilment, last mile delivery and customer service operations.

Mar 2018 – Dec 2018 · 9 mos

• Developed and executed the corporate strategic plan focused on building and managing a scalable organisation across Singapore and Malaysia to achieve targeted revenue. Drove strategic planning, budgeting and forecasting of business requirements and decision-making process. Identified markets for expansion and strategies inclusive of service roadmaps for each. Nurtured current key customers and designed marketing strategies to increase the customer base. Inspired talent and grew the team in a targeted, effective way and driving accountability across all parts of the organisation. Served as external face of the organisation, enhancing visibility, brand recognition and credibility in industry events.

Jul 2017 – Jul 2019 · 2 yrs

• Shaped commercial path to support regional business growth through development and implementation of strategic marketing, business development and sales plans. Led, coordinated and negotiated agreements with global customers from the electronics, FMCG and fashion industries. Managed RFP, tender management and design pricing as well as terms & conditions strategy for Ecommerce opportunities. Identified market opportunities and led the assessment and prioritisation of geographic as well as market segments. Grew and mentored a high-performing commercial organisation, including sales and marketing, commercial operations and business development.

Sep 2015 – Jun 2017 · 1 yr 9 mos

• Led development of a world class, sustainable logistics operations to help eCommerce clients move their products across the Southeast Asia region. Served as trusted thought leader and strategic adviser to key clients, leveraging subject matter expertise in helping support and execute their supply chain and logistics strategy with aCommerce’ service offerings. Executed new clients’ end-to-end, value add and customer-specific Ecommerce solutions in line with best practices. Oversaw supply chain processes including cross-border logistics and warehouse operations. Cultivated strong and transparent internal and external working relationships across the organisation and with client companies.

Feb 2015 – Aug 2015 · 6 mos · Hong Kong

• Directed all divisional department activities – HR, Finance, Operations, Business Development and Project Management and assured coordination across the functional teams to deliver budgetary performance, business growth, customer satisfaction and people and cultural development. Tracked and reported performance metrics and used data to optimise processes, creatively solve problems and track results.

May 2014 – Mar 2015 · 10 mos · Hong Kong

• Delivered value-creating supply chain insights, working closely with internal teams to launch and lead Supply Chain, CRM and BPO solutions that addressed IT, high-tech and fashion industry clients’ strategic imperatives. Mapped client’s supply chain, identified gaps and articulated process and strategy improvements that delivered joint value. Developed key account roadmaps that identified customer needs, prioritised initiatives and established a clear action plan for success. Managed business development activities such as regional and global RFQs.

Nov 2011 – Apr 2014 · 2 yrs 5 mos

• Provided general operations oversight and P&L management of the Supply Chain, BPO and Financial Services functions, with close to 430 people across 3 locations. Combined consulting, strategic account management, business development and solutions design skills to achieve profitable growth with key clients in the IT, high-tech and fashion industry. Understood customer business requirements and worked with relevant teams to ensure solution development and execution.

Apr 2010 – Oct 2011 · 1 yr 6 mos

May 2009 – Jul 2010 · 1 yr 2 mos

Sep 2007 – May 2009 · 1 yr 8 mos

Jan 2005 – Jan 2007 · 2 yrs