Niraj Ranjan Rout

Founder

San Francisco, California, United States17 yrs 8 mos experience
Most Likely To SwitchAI Enabled

Key Highlights

  • Founder of a successful AI customer service platform.
  • Led a startup from inception to 10,000+ teams globally.
  • Expert in building innovative software solutions.
Stackforce AI infers this person is a SaaS entrepreneur with expertise in AI-driven customer service solutions.

Contact

Skills

Core Skills

EntrepreneurshipProduct ManagementSaasBusiness DevelopmentSoftware DevelopmentTechnical Leadership

Other Skills

Start-upsEntrepreneurCloud ComputingMobile ApplicationsSoftware Project ManagementEnterprise SoftwareAICustomer ServiceWeb Application DevelopmentOperationsEmulation SoftwareHDL ConstructsNetworkingSocial NetworkingMobile Devices

About

Building Hiver, the AI-first customer service platform. Hiver is used by over 10,000 teams across 50+ countries. Backed by K1, Kalaari Capital, Angelist, and Kae Capital.

Experience

17 yrs 8 mos
Total Experience
5 yrs 10 mos
Average Tenure
9 yrs 4 mos
Current Experience

Hiver

Founder, CEO

Jan 2017Present · 9 yrs 4 mos · United States · On-site

  • Hiver is the modern customer service platform that empowers teams to deliver stellar service across channels while AI Agents handle the busywork. It’s a refreshing alternative to legacy helpdesks: simple to adopt, yet powerful enough for the most complex needs.
  • More than 10,000 teams worldwide, including Flexport, Harvard University, Upwork, and Epic Games, use Hiver to deliver customer delight.
Start-upsEntrepreneurCloud ComputingMobile ApplicationsSoftware Project ManagementSaaS+5

Mobicules

Director, Co-Founder

May 2007Dec 2010 · 3 yrs 7 mos

  • I co-founded Mobicules (http://www.mobicules.com) in May 2007, and after almost an year of exploration, we settled down into providing web application development services, building innovative and sophisticated products primarily for start-ups/new ventures in the US, Europe and India.
  • In a span of 20 months, we grew Mobicules to be a 35 people company from being just a three member team. I personally worked as a programmer and architect on some of the most complex projects at Mobicules, along with working on business development, hiring and operations.
  • I exited Mobicules in January 2011 to focus on GrexIt (http://grexit.com)
Start-upsWeb Application DevelopmentBusiness DevelopmentOperationsEntrepreneurship

Mentor graphics, noida

Lead Member Technical Staff

Aug 2002May 2007 · 4 yrs 9 mos

  • I started my career at Mentor, straight out of a college, and I could not have asked for a better place to work at. I worked on really interesting problems with a great team, and reporting to the best leaders I've ever worked with. What I learnt about building a positive, inspiring work environment at Mentor has been very useful to me as an entrepreneur.
  • At Mentor Graphics, I worked on the development of their next generation Emulation Software for their FPGA based hardware emulator. I worked primarily on compilation of HDL constructs for emulation, and on the emulation run-time system.
Software DevelopmentEmulation SoftwareHDL ConstructsTechnical Leadership

Education

Indian Institute of Technology, Kharagpur

B. Tech — Electronics and Electrical Communications Engineering

Jan 1998Jan 2002

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