Keshaw Agarwal

Operations Associate

Bengaluru, Karnataka, India5 yrs 11 mos experience
Highly Stable

Key Highlights

  • Over 6 years in EdTech driving digital transformation.
  • Expert in training delivery and customer experience.
  • Strong analytical skills for data-driven insights.
Stackforce AI infers this person is a SaaS Training and Customer Support Manager with a focus on EdTech.

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Skills

Core Skills

Training StrategyCustomer SupportLearning And DevelopmentTrainingSales Development

Other Skills

Training ManagerTeam LeadTeam LeadershipAnalyticsSales AnalysisProduct TrainingCommunicationTeacher TrainingCustomer ExperienceEdtech AdoptionData Analytics

About

With over 6+ years of experience in the EdTech domain, I specialize in driving large-scale digital transformation through strategic training, teacher enablement, and product adoption. My focus is on ensuring that educational technology isn't just implemented, but deeply integrated to create measurable classroom impact. Currently, as a Training Manager at Teachmint, I design and strategize training delivery for both our clients and internal teams. My role is rooted in data-driven insights; I analyze client usage patterns to identify gaps, resolve complex queries, and implement tailored solutions that bridge the divide between technology and its users. My core KPIs center on adoption training, usage increment, and delivering a seamless customer experience. Previously at Extramarks Education, I led end-to-end school onboarding and system readiness. Having worked across Sales, Business Development, and L&D, I bring a unique ownership mindset to every project, combining business objectives with a relentless focus on long-term relationship building and structured execution.

Experience

5 yrs 11 mos
Total Experience
5 yrs 9 mos
Average Tenure
2 mos
Current Experience

Teachmint

Manager - Training & Customer Support

Feb 2026Present · 2 mos · Bengaluru, Karnataka, India · On-site

Training ManagerTeam LeadTraining StrategyCustomer Support

Extramarks education india pvt. ltd.

4 roles

Deputy Manager - Adoption & Experience (Learning and Development)

Sep 2024Feb 2026 · 1 yr 5 mos · Hyderabad, Telangana, India · On-site

Team LeadershipLearning and Development

Adoption and experience specialist

Oct 2023Aug 2024 · 10 mos · Hyderabad, Telangana, India · On-site

Team LeadershipLearning and Development

Assistant Manager - Training

Promoted

Jul 2020Jul 2022 · 2 yrs · Hyderabad, Telangana, India

Team LeadershipTraining

Sales Development and analyst

Dec 2018Jun 2020 · 1 yr 6 mos · Hyderabad, Telangana, India

AnalyticsSales AnalysisSales Development

Education

ITER bbsr

others(Dual Degree- B.Tech+M.Tech) — Mechanical Engineering

Jan 2014Jan 2019

Kendirya Vidyalaya

12th std — MPC

Jan 2012Jan 2014

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