Monica Perez

CEO

San Francisco, California, United States10 yrs 8 mos experience

Key Highlights

Led go-to-market efforts driving 10x growth at Notion.
Built and scaled Enterprise business from the ground up.
Expert in Customer Success and strategic partnerships.

Stackforce AI infers this person is a SaaS Customer Success leader with extensive experience in scaling operations.

Contact

Skills

Other Skills

Public SpeakingEmerging MarketsPublic PolicySpanishStrategic PartnershipsBrazilian PortugueseBusiness Process ImprovementOperational ExcellenceProject ManagementContinuous ImprovementLean Six SigmaLean Management

Experience

Lovable

Global Head of Customer Success

Oct 2025 – Present · 6 mos

Primary venture partners

Expert

Aug 2025 – Present · 8 mos

As an Expert, I provide strategic advice and guidance to the investment team and founders within the Primary portfolio and broader network. Experts enjoy access to early-stage businesses, emerging trends and technology, and an expanded network of exceptional leaders and resources through a top-tier seed-stage firm.
Primary is New York City’s premier early-stage venture firm working alongside founders to build unicorns like Alloy, Alma, Chief, Dandy Electric, Latch, K Health, Stellar Health, Slice, and many more.

Happyrobot

Angel Investor

May 2025 – Present · 11 mos

Clay

GTM Advisor

Nov 2024 – Present · 1 yr 5 mos

Seven seven six 7️⃣7️⃣6️⃣

Limited Partner

Nov 2024 – Sep 2025 · 10 mos

Success venture partners

Limited Partner

Oct 2023 – Present · 2 yrs 6 mos

Notion

2 roles

Head of Customer Success

Apr 2021 – Present · 5 yrs · San Francisco Bay Area

Founding Enterprise GTM

Jun 2020 – Apr 2021 · 10 mos · San Francisco Bay Area

Joined Notion as one of the first 25 employees to build and scale the Enterprise business from the ground up. Led go-to-market efforts that drove 10x growth, helping expand the Enterprise org from a lean founding team to hundreds across Sales, Customer Success, and Professional Services.
Deep experience driving full-cycle strategic deals, developing account-based growth playbooks, and partnering cross-functionally.

Signeasy

3 roles

Global Head of Customer Success and Support

Promoted

Jul 2019 – Jun 2020 · 11 mos

Leads the entire CX function at SignEasy, which is made up of a local and remote team of Customer Success Managers, Customer Support Specialists, Account Managers, and Partnership Managers.

Sr. Customer Success Manager

Promoted

Aug 2018 – Jul 2019 · 11 mos

Served as the dedicated Customer Success Manager for all strategic accounts. I handled onboarding, implementation, expansions and upsells, renewals, referrals, and any other creative methods to engage our customers and relevant C-suite stakeholders. I ensured that our customers are crushed their business goals with SignEasy, all while delivering and communicating value at every touchpoint.
I also supported SignEasy’s Product teams as the main POC for our essential channel partners, including Apple and Google.