Yeswanth Varma

Product Manager

Hyderabad, Telangana, India11 yrs 5 mos experience

Most Likely To SwitchAI ML Practitioner

Key Highlights

Spearheading AI-driven product initiatives at Google.
Extensive experience in customer service transformation using AI.
Proven track record in managing large-scale AI projects.

Stackforce AI infers this person is a Product Manager specializing in AI-driven solutions within the SaaS industry.

Contact

Skills

Core Skills

Product ManagementAi StrategyProgram ManagementAi ImplementationConsultingPresales ManagementBusiness AnalysisSoftware Development

Other Skills

Generative AIArtificial IntelligenceStakeholder ManagementChatbotVoicebotAIProcess ImprovementContact Center TransformationCustomer Journey MappingPresalesSolutioningDigital TransformationCustomer Experience ManagementJavaWeb Development

About

I am a Product Manager at Google currently spearheading the Agentic Analysis space. My work focuses on the next frontier of AI: shifting from reactive chat interfaces to proactive, autonomous agents that can reason, plan, and execute complex workflows within the Google ecosystem. Currently owning the strategic analysis and delivery of agentic experiences, defining how AI can navigate multi-step goals and autonomously leverage tools to solve user needs. Previously served as a Product Manager for an AI-First Case Management product Extensive experience as a Program Manager managing large-scale deployment and optimization of Chat and Voice-bots, ensuring high-fidelity natural language understanding and seamless user hand-offs. Prior to Google, I was a Management Consultant leading Customer Service Transformations. I leveraged AI, bot technology, and contact center transitions to modernize service for global clients, managing everything from proactive sales pitches to complex RFP/RFI responses. Academic Foundation: • MBA in Marketing (Major), Analytics & Operations (Minor) | Great Lakes Institute of Management, Chennai • Strong Engineering Background

Experience

11 yrs 5 mos

Total Experience

2 yrs 10 mos

Average Tenure

4 yrs 3 mos

Current Experience

Google

3 roles

Product Manager

Promoted

Feb 2026 – Present · 3 mos

Generative AIArtificial IntelligenceProgram ManagementStakeholder ManagementProduct ManagementAI Strategy

Program Manager III

Promoted

May 2023 – Feb 2026 · 2 yrs 9 mos

Program ManagementArtificial IntelligenceStakeholder Management

Program Manager II

Jan 2022 – Apr 2023 · 1 yr 3 mos

Managing large programs delievering voicebot and chatbot solutions to all Google Businesses
Collaborate with cross functional stakeholders to understand strategic business goals, formulate a solution strategy around required timelines
Perform research on new features in the AI space and collaborate with Product managers in operationalizing them
Resposible for efficiency improvement initiatives (both process & tech) across the whole bot development lifecycle
Manage external vendor partner contracts and renewals

ChatbotVoicebotAIProcess ImprovementAI Implementation

Accenture strategy & consulting

Management Consultant

Aug 2019 – Dec 2021 · 2 yrs 4 mos · Hyderabad, Telangana, India

Enabling clients to solve problems in the area of Contact Center Transformation using AI
Involved in creating business strategy roadmaps for numerous clients in the area of customer care transformation
Proven track record in Program managing customer service transformation projects like chat-bot & voice-bot via agile devops methodologies for leading fortune 500 companies
Depict value realization through Business Cases, Customer Journey Mapping and TCO analysis of CX transformation levers deployment
Involved in creating POVs and doing market research and KPI benchmarking
Additionally involved in responding to RFPs in this area by bringing in transformative big picture to the whole deal in terms of AI as well as migration to cloud.

Contact Center TransformationAIProgram ManagementCustomer Journey MappingConsulting

Tech mahindra

Presales & Solutioning Lead - Artificial Intelligence

Dec 2018 – Jul 2019 · 7 mos · Hyderabad, Telangana, India

Presales head for all the Artificial Intelligence RFPs emerging out of clients across all the industry business units in the Europe, Middle-East and APAC regions
Identifying scope for Intelligent Process Automation areas in the existing accounts and pro-actively pitch the AI story
Finalizing the use-cases for AI pilot projects
Nurturing the existing partnerships with AI providers like Microsoft, IBM Watson as well as new age AI vendors like h2o.ai

Artificial IntelligencePresalesSolutioningPresales Management

Tata consultancy services

2 roles

Business Analyst - Digital Front Office Transformation

Promoted

Jun 2017 – Dec 2018 · 1 yr 6 mos · Hyderabad, Telangana, India

Working closely with customers on the technical requirements to provide solutions; identifying requirements including details required for product definition
Meeting customers to understand their current technical framework, key business and future technology requirements
Developing and establishing strong relationships with strategic clients and industry partners
Providing product updates and technical advice to clients; explaining technical capabilities and business benefits of solutions to the customer from engineering level to senior executives
Managing Request For Proposal (RFP) preparation, identification of customer’s business needs, solution presentation and demonstration
Presenting the company’s products to clients; showcasing value that supported the business case for the total cost of ownership to the customer
Organising cross-functional meetings between sales, marketing, delivery and consulting teams to come up with solutions for client requirements, requests for proposals and information and also the bids for proposals
Performing extensive research on the industry and clients to gather information for use by various teams
Extending onsite and offshore sales support to project teams for developing new business and new client relationships through marketing leads, managing offshore client relationships, preparing marketing collaterals, process solutions and creating responses to RFIs and RFPs
Delivering effective resolution to customer queries and improving relationships with the customer by anticipating future customer requirements, thereby ensuring a positive customer experience

Business AnalysisDigital TransformationCustomer Experience Management

Java Web Developer

Jul 2013 – Apr 2016 · 2 yrs 9 mos · Greater Chennai Area

Part of team that developed mobile-banking application that got launched in 18 countries for a multi-national American bank.
Managed defect resolution, monitoring deliverables, requirement gathering, work estimation, work allocation, talent acquisition, verifying project readiness for planned release & high priority release items.
Spearheaded development and involved in successful launch of the application in United States, Malaysia, Philippines, Taiwan and China.
Modified the application to conform to the Malaysian financial guidelines.
Conducted changes to the application to accommodate Chinese character login and also made changes to support the various local devices of the Chinese market.
Itemized the implementation of Site Catalyst in our mobile application
Part of team that developed an Apple-watch application for a multi-national American Bank.
Pioneered the use of a new technological framework for this application which resulted in faster app performance.
Handled all dependency related issues arising with all other teams in our account

JavaWeb DevelopmentMobile Application DevelopmentSoftware Development