Md Rokibul Islam Nihat

Operations Associate

Riyadh, Saudi Arabia4 yrs 3 mos experience
Most Likely To Switch

Key Highlights

  • Proven track record in driving sales growth.
  • Expertise in team leadership and operational efficiency.
  • Strong financial acumen with budget oversight.
Stackforce AI infers this person is a Branch Manager in the Food and Beverage industry with strong operational and customer service skills.

Contact

rokibulnihat@gmail.comLinkedIn

Skills

Core Skills

Team LeadershipOperationsCustomer Service ManagementFood And Beverage Operations

Other Skills

Administrative OrganizationMulti-Store OperationsTeam ManagementMultitaskingCustomer Service OperationsBaristaMicrosoft WordTime ManagementCoachingMicrosoft ExcelGeneral Office WorkSupervisory SkillsLeadershipMicrosoft OfficePeople Management

About

Dynamic and results-oriented Branch Manager with extensive 4+ experience in team leadership and development, skilled at cultivating high-performing teams through effective communication and hands-on coaching. Demonstrated expertise in inventory management and customer service excellence, driving operational efficiency and consistently achieving sales goals through strategic initiatives. Proven financial acumen supports seamless budget oversight and data-driven decision-making, ensuring compliance with regulatory standards while optimizing performance metrics. Committed to fostering a productive environment that enhances team morale and customer satisfaction.

Experience

4 yrs 3 mos
Total Experience
1 yr 5 mos
Average Tenure
1 yr 7 mos
Current Experience

Eradah group | مجموعة إيرادة

Branch Manager

Oct 2024 – Present · 1 yr 7 mos · Saudi Arabia · On-site

  • Dynamic and results-oriented Branch Manager with extensive experience in team leadership and development, skilled at cultivating high-performing teams through effective communication and hands-on coaching. Demonstrated expertise in inventory management and customer service excellence, driving operational efficiency and consistently achieving sales goals through strategic initiatives. Proven financial acumen supports seamless budget oversight and data-driven decision-making, ensuring compliance with regulatory standards while optimizing performance metrics. Committed to fostering a productive environment that enhances team morale and customer satisfaction.
Administrative OrganizationMulti-Store OperationsTeam LeadershipOperations

Walls for light snacks

Branch Manager

Apr 2024 – Sep 2024 · 5 mos · Riyadh, Saudi Arabia · On-site

  • Supervised and trained store staff, fostering a high-performance culture to meet company goals.
  • Monitored daily operations, ensuring excellence in sales, customer service, and inventory management.
  • Analyzed sales performance and implemented strategies to enhance revenue and profitability.
  • Managed stock levels and coordinated with suppliers to maintain optimal inventory.
Team LeadershipTeam ManagementCustomer Service ManagementOperations

Osoul foods

2 roles

Branch Manager

Promoted

Oct 2022 – Apr 2024 · 1 yr 6 mos · Riyadh, Saudi Arabia

  • Managed end-to-end branch operations, ensuring consistent service excellence, brand standards, and smooth daily workflow.
  • Led, trained, and developed high-performing, multi-cultural teams in Saudi Arabia and overseas environments.
  • Drove sales growth by analyzing KPIs, planning promotions, and enhancing customer engagement and loyalty.
  • Exercised strong control over inventory, food cost, wastage, and supplier coordination to maximize profitability.
  • Ensured full compliance with food safety, hygiene regulations, and company policies at all times.
  • Delivered exceptional customer experiences by resolving issues professionally and maintaining a welcoming environment.
  • Prepared staff schedules, monitored performance, and improved productivity through ongoing coaching and evaluations.
Team LeadershipMultitaskingOperationsCustomer Service Management

Barista

Jan 2022 – Apr 2024 · 2 yrs 3 mos · Riyadh, Saudi Arabia

  • 1. Prepared and served high-quality coffee and beverages in line with brand recipes and quality standards.
  • 2. Delivered excellent customer service by engaging with guests and ensuring a positive café experience.
  • 3. Operated espresso machines, grinders, and brewing equipment with accuracy and consistency.
  • 4. Maintained cleanliness and organization of the bar, workstations, and customer areas at all times.
  • 5. Followed food safety, hygiene, and health regulations strictly.
  • 6. Handled cash, POS systems, and daily transactions accurately.
  • 7. Managed stock levels, assisted with inventory control, and reduced wastage.
  • 8. Supported team members during peak hours to ensure fast and efficient service.
  • 9. Upsold products and promoted specials to increase sales and customer satisfaction.
  • 10. Assisted in training new staff on coffee preparation, service standards, and workplace procedures.
Customer Service OperationsBaristaCustomer Service ManagementFood and Beverage Operations

Education

Feni Government College

Bachelor of Science - BS — Mathematics

Jun 2018 – Jul 2022

Feni Government College

Higher Secondary School Certificate — Science

Jun 2016 – Jul 2018

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