Jim Kim

Program Manager

Bengaluru, Karnataka, India18 yrs 1 mo experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 15 years in IT program and project management.
  • Led complex programs in FinTech and eCommerce sectors.
  • Certified PMP and CSM professional.
Stackforce AI infers this person is a Fintech and SaaS expert with extensive program management experience.

Contact

Skills

Core Skills

Program ManagementAgile MethodologiesProduct DevelopmentProduct ManagementBusiness StrategyStrategic Planning

Other Skills

Implementation PlansKey Performance IndicatorsDelivery ManagementBudgeting & ForecastingResponsivenessConflict ResolutionResource PlanningBudgetingSupply Chain ManagementBusiness DevelopmentAnalysisManagementStrategyTeam ManagementERP

About

With over 15 years of experience in IT program/product/project management, I am a certified PMP and CSM professional who has led and implemented complex, strategic programs in FinTech, eCommerce, and FMCG sectors. I have worked with Fortune 500 companies as well as start-ups, delivering value-added solutions and achieving customer satisfaction, operational efficiency, and business growth. Currently, I am a Senior Program Manager at Zeta, a leading FinTech company that offers innovative payment and banking solutions. I have managed global agile programs that involve QR code payments, new card launches, and fraud prevention, working with cross-functional and geographically dispersed teams. I also ensure compliance with ever-changing regulatory requirements and best practices. I am passionate about digital transformation, process optimization, and continuous improvement, and I leverage my analytical, communication, and leadership skills to drive successful outcomes for my organization and clients. On a personal front, passionate about Personal Finance, engage in a wide range of topics, and help others in achieving financial independence. All views shared on the platform are personal in nature.

Experience

18 yrs 1 mo
Total Experience
2 yrs 3 mos
Average Tenure
3 yrs 10 mos
Current Experience

Zeta

Senior Program Manager

Jul 2022Present · 3 yrs 10 mos · Bengaluru, Karnataka, India

Implementation PlansKey Performance IndicatorsDelivery ManagementBudgeting & ForecastingResponsivenessConflict Resolution+3

Paypal

Program Manager

Oct 2020Jul 2022 · 1 yr 9 mos · Bengaluru, Karnataka, India

  • Managed various new strategic product development programs, spanning the globe
  • Programs included QR Code payments, launching new Cards in the US market
  • Worked on ever-changing regulatory requirements to ensure the product complies with local regulations
Implementation PlansKey Performance IndicatorsDelivery ManagementBudgeting & ForecastingResponsivenessConflict Resolution+3

Xoxoday

AVP - Product Consulting

Oct 2019Apr 2020 · 6 mos · Bengaluru Area, India

  • Managed Product implementations with large international clients in the Middle East and ASEAN region.
  • Implemented various initiatives to shorten the implementation lifecycle, by up to 50%.
Implementation PlansKey Performance IndicatorsDelivery ManagementBudgetingBudgeting & ForecastingResponsiveness+4

Thoucentric

Associate Program Manager

Aug 2017Aug 2019 · 2 yrs · Bengaluru Area, India

  • Thoucentric is a Business and IT Consulting startup with expertise in managing large scale programs.
  • Devloped the Product Roadmap for next-gen Sourcing engine which aims to automate the whole process, using the technologies like AL, ML, bots, etc for a major FMCG company
  • Managed the execution of following programs in collaboration with multiple vendors as SAP, EY, Coupa, Ariba, Accenture, IBM, UL stakeholders etc:
  • o Global implementation of SAP Ariba e-Sourcing Application with RPA; introduced RPA (Robotic Process Automation) to bring in automation and improve process efficiency
  • o Standardized the Downstream Procurement Process, implemented best practices, improved business efficiency
  • o Automation of Fraud Detection Process using AI, ML based tools in Expense Management Function; completed the POC and got the business plan approved to attain funding; eliminated human intervention by 90%, resulting in faster cycle time, minimal leakages, savings
  • Procurement Practice Lead, mentor 15+ folks, formulate strategies for practice growth, RFPs, also plan for new products
Implementation PlansKey Performance IndicatorsDelivery ManagementBudgeting & ForecastingResponsivenessConflict Resolution+3

Xoxoday: erstwhile giftxoxo and frogo

Sr. Manager - Product & Delivery

Aug 2016Jun 2017 · 10 mos · Bengaluru Area, India

  • Member of Leadership Team, heading their cloud based SAAS product ‘Enterprise’ with annual revenues of over Rs 30 Cr; steered product strategy & delivery, managed technical & non- technical teams to ensure timelines, product success
  • Expanded the product use case from HR centric to a more wider market which includes Customer / Members Loyalty management, Sales incentives, event based rewarding, and so on
  • Conducted brainstorming sessions with CHROs, Sales, and Loyalty Managers to automate & standardize Rewards Program
  • Authorised wireframes/mocks, Product Requirement Documents (PRD), process flow, user stories, test & training plans
  • Implemented Scrum framework, which resulted in improved team efficiency & CSAT score
  • Automated voucher distribution process, thereby eliminating human involvement, improved cash flows, product adoption
  • Removed ad hoc discounts and improved revenues through effective pricing strategy
  • Guided Marketing team to develop differentiated product messages, articulate key benefits and execute go-to-market plans
  • Conferred with Employee of the Quarter Award in Q3 FY17 for outstanding performance
  • Prominent customers – Club Mahindra, Infosys, L&T Infotech, Accenture, Flipkart, Oyo Rooms, Cleartrip, Prudential, India Today, Deltin, FirstAmerican etc
Key Performance IndicatorsDelivery ManagementBudgeting & ForecastingResponsivenessConflict ResolutionResource Planning+2

Infosys technologies ltd

Product Consultant

Jan 2011Aug 2016 · 5 yrs 7 mos · Bengaluru//Pune//Milwaukee, US

  • Eliminated Paper from the Purchasing org for a Global Auto component manufacturer by implementing cost effective e-Sig product. Also improved the PO issue time with the Supplier
  • Designed and developed the new Supplier Onboarding portal for an automobile manufacturer
  • Reduced the Product support cost by over 50% in a duration of 1 yrs, through various techniques
  • Devised Product plans during demergers, enabling smooth transitions
Key Performance IndicatorsDelivery ManagementBudgetingBudgeting & ForecastingResponsivenessConflict Resolution+3

Manipal group

Manager - CEO Office

Apr 2010Jan 2011 · 9 mos

  • Formulated organic and inorganic business growth strategies for Manipal Group in Education space
  • Responsible for preparing detailed business proposals, which includes financial modeling, PESTLE Analysis, for new Universities, Campuses for the Group based on market scenario and regulatory norms in various states
  • Analyze data from multiple sources to logically identify the growth areas
  • Specializes in various strategic frameworks like SWOT analysis, Porter’s five forces, BCG Matrix etc
Key Performance IndicatorsBudgeting & ForecastingResponsivenessConflict ResolutionResource PlanningBusiness Strategy+1

India cements capital ltd

Summer Intern

May 2009Jun 2009 · 1 mo

  • Responsible for Sector Analysis of Automobile Sector in India and to come out with a equity research report using Fundamental & Technical Analysis. The report required through understanding of the Automobile sector and financial management and how to integrate them.
Budgeting & ForecastingResponsivenessConflict Resolution

Ashok leyland - nissan jv

2 roles

Dy Manager, Project Sunrise, Strategic Sourcing

Jul 2006Jun 2008 · 1 yr 11 mos

  • Core team member of Ashok Leyland – Nissan JV, working for Strategic Sourcing department
  • Responsible for managing the coordination with JV partners for smooth transition and achieve cost related targets
  • Responsible for selecting vendors globally for various proprietary items on the basis of QCLDM framework
  • Actively participated in RFQs, price negotiations, deciding share of business, finalizing vendors
  • Conduct physical vendor audits to check their processes and quality
  • Involved in Make or Buy decisions for various components
  • Develop vendors for new parts in coordination with Product development and Quality departments
  • Responsible for developing alternate sources of supply, vendor rationalization, vendor performance evaluation
  • Part of Value Engineering CFTs, with focus on productivity improvement and cost reduction
  • Part of e-Sourcing implementation team, responsible for identifying the products fit for the exercise, coordination with the vendors and successfully bringing down the prices
  • Experience in Lean management tools like Milk run, VMI, Vendor Parks, JIT, Kanban and tear down costing
  • Successfully worked on reducing number of SKUs of various parts like Fuel tanks, Wiring harness used in vehicle through standardization
  • As a part of special project worked on identifying the ways to optimize cost of consumables used on the shop floor, which included Coolants, Machine oils, water etc
Key Performance IndicatorsBudgeting & ForecastingResponsivenessConflict Resolution

Graduate Executive Trainee (GET)

Jul 2005Jun 2006 · 11 mos

  • Worked with Mechatronics Dept, a specialized group of Maintenance Engineers. I was responsible for maintenance of engine assembly line.
  • Conducted a project on Resource Management (Consumables, Power & Water) in company's Hosur plant, resulting in identifying potential savings of 60 lakhs.
  • Conducted a project on Wiring Harness Optimization, resulting in identifying potential saving of Rs 250/ chassis.
  • Attended classroom training on various management aspects of industry, like SCM, Business Analytics, IT Security, Automobile Engineering, and others.
Key Performance IndicatorsBudgeting & ForecastingResponsivenessConflict Resolution

Education

T.A.Pai Management Institute, Manipal

PGDM — Management

Jan 2008Jan 2010

Manipal Institute of Technology

Jan 2001Jan 2005

Manipal Academy of Higher Education

BE — Engineering

Jan 2001Jan 2005

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