Mar 2019 – May 2020 · 1 yr 2 mos · Toronto, Canada Area

• As a technical & business leader in the country, my role is focused on supporting the business growth by utilizing my industry knowledge, business acumen, and strong leadership & cybersecurity skills, to engage with customers, understand their business challenges and act as a trusted advisor to define the processes and technology road map necessary to address those challenges.
• Partnered with the business country manager and responsible for building the sales engineering and services organization. My role is focused on:
• Build and develop a technically solid, business-oriented sales engineering organization, and structure the team in a way that will always focus on customer success. Sales engineering technical and business skills are crucial to our customers & business success
• Define the technology use-cases and map those to customers business challenges
• Support all business/pipeline development activities and the sales forecast process towards meeting quarterly and annual business goals.
• Support marketing & business development initiatives
• Support partners development and oversee their technical ennoblement programs

Jan 2017 – Mar 2019 · 2 yrs 2 mos

• I work with our clients to build effective cyber risk strategies based on a deep understanding of their business and industry

Feb 2015 – Sep 2016 · 1 yr 7 mos

• Member of the Americas West Region leadership team and Leading the Technical Sales organization covering the Northwest Pacific region, including the Bay Area - California, Washington state, and Colorado State.
• Supports the business development and delivery for large enterprises like, Microsoft, Boeing, Apple, eBay, Wells Fargo, Costco, Oracle, Palo Alto, Safeway, and PayPal

Jan 2014 – Jan 2015 · 1 yr

• Led the regional Pre-sales / Systems Engineering team in Western Canada (BC, Alberta, Saskatchewan, and Manitoba).
• Focused on designing Security and Availability solutions to address the customers' business needs.

Apr 2011 – Dec 2013 · 2 yrs 8 mos

• Led the country Pre-sales / Systems Engineering team towards addressing the customers' Information Security and Availability challenges, through understanding their working environments and business needs. My role included the management of design and delivery of the services and consulting projects in the region.

Nov 2008 – May 2011 · 2 yrs 6 mos · Saudi Arabia

• Responsible for the Services Planning, Development, and Delivery for the Telco, Finance, and Commercial sectors in Saudi
• Customer interfacing to support the sales team and manage the opportunities towards closure
• Manage the portfolio of the projects and services in the assigned sectors
• Manage and responsible for the backlog/revenue generation of the consulting services
• Establish and manage the necessary teams/resources to deliver the customer needed services
• Responsible for the Customer & Partner Experience (CPE) and the related customer satisfaction KPI

Jul 2007 – Nov 2008 · 1 yr 4 mos · Saudi Arabia

• Manage the Advanced Services portfolio of projects and ensure the customer satisfaction during the engagement phases
• Manage the projects’ staff and resources
• Provide the business and decision making support to all projects’ stakeholders
• Develop the internal resources and provide training and coaching with respect to project management.
• Manage customer expectations and establish the day to day relationship
• Work closely with the account Manager to highlight the customer needs and develop new business opportunities
• Promote Cisco Services portfolio and enhance the delivery quality

Aug 2005 – Jul 2007 · 1 yr 11 mos · Jordan

• Develop & manage the information security strategy in the group, in compliance with the international standards and best practices
• Map the Information Security to the Business Objectives and establish the Information Security framework
• Work closely with the Risk & IT Managers to address all the information security risks
• Manage the development and implementation of the security initiatives in the organization, covering the IT, HR, and the Physical Security areas
• Evaluate all security technologies proposed to address the organization’s security needs.
• Develop & Manage the implementation of the information security policies
• Responsible of the reporting and escalation to the executive management
• Managing and developing the information security team composed of Analysts, Policies & Procedures, Incident Response, and awareness professionals
• Develop & manage the information security awareness program in the group

Mar 2004 – Sep 2005 · 1 yr 6 mos · Riyadh, Saudi Arabia

• Achievements:
• Built the Information Security Management System (ISMS) for the largest Oil & Gas company in the world and acted as the internal auditor for their ISO 17799 Certification process (Currently ISO 27001)
• Delivered an Information Security Risk Assessment for a regional financial institution and supported their enterprise risk management; this was followed by consulting services for policy review and implementation as per ISO 17799 (Currently ISO 27001)

May 2001 – Feb 2004 · 2 yrs 9 mos · Riyadh, Saudi Arabia

Jun 2000 – May 2001 · 11 mos · Amman, Jordan

Dec 1997 – Jun 2000 · 2 yrs 6 mos · Amman, Jordan