Jul 2022 – Jan 2026 · 3 yrs 6 mos · Mumbai, Maharashtra, India · On-site

• Built and scaled DreamMoney, the Daily Investment app from the Dream Sports Group
• Launched DreamX, the fintech app from the Dream Sports Group

May 2021 – Jan 2026 · 4 yrs 8 mos · Mumbai, Maharashtra, India

• • Built simple, secure and scalable, Payment and Financial products for DreamPay

Apr 2019 – May 2021 · 2 yrs 1 mo

• Achievements:
• Led the implementation and launched syndication partnerships with leading telecom providers of India like Vodafone and Airtel and also with partners like SHAREit, MX Player etc.
• Successfully launched carrier billing integrations with international players like Celcom and XL
• Reduced subscription assignment issues by ~36%
• Improved the overall 90-day recurring-subscription rate
• OTT Product Responsibilities:
• Managing all digital products of ALTBalaji which collectively have 34 Million+ cumulative subscribers worldwide and growing every month; ALTBalaji is one of the Top 10 Grossing Apps on Google Play Store and Apple App Store in India
• Owing the delivery of product roadmap and prioritizing activities based on product strategy, while considering business and customer impact
• Delivering PRDs and wireframes for prioritized features and enhancements
• Implementing features to reduce churn and increase recurring-subscriptions
• Defining user events, gathering feedback and analyzing usage data, analytics and KPIs to refine product design and overall user experience
• Implementing best practices of Scrum by documenting all changes in products in JIRA and by following two-week Sprints
• Helping teams with test cases and beta testing of build releases
• Evaluating third-party products, negotiating prices and closing legal contracts
• Helping in recruitments in the technical teams for candidates referred by internal HR teams and also by third-party vendors

Aug 2017 – Apr 2019 · 1 yr 8 mos

• Integrated domestic and international payment partners and regularly analyzed their performance across platforms
• Conceptualized the user journey and user experience of new features across core apps and websites
• Worked on the functional requirements for an in-house financial tool and finalized the components of the tool
• Worked on content partnerships and acted as the single point of contact for all technical integration and operational support

Nov 2016 – Aug 2017 · 9 mos · Mumbai Area, India

• PRODUCT DEVELOPMENT
• Managed and documented new product implementation and maintained/enhanced existing products
• Worked closely with multiple teams (design, development, marketing and senior management) and took ownership of product delivery
• Coordinated with the user experience team and assisted in the creation of mocks, wire-frames and prototypes
• Assessed the market competition by comparing the company's products with those of competitors' and determined the value of features in the pipeline to prioritize them for development

May 2014 – Nov 2016 · 2 yrs 6 mos · Mumbai, Maharashtra, India

• PRODUCT MANAGEMENT
• ‘Zepo|Couriers’ - A product poised to generate more than 10% of the company's yearly income:
• Analyzed the proposed product requirements
• Completed operational requirement by scheduling and assigning employees
• Established time schedule and followed up on work results
• Tested the product and reported bugs
• ‘Zepo|Logistics CRM’ - An in-house accounting software:
• Leakage of funds/income due to loopholes was reduced by 100% by removing all accounting bugs and inconsistencies
• Designed and developed new features based on the feedback of the Logistics Team
• Optimized the user experience and user interface of the product
• ‘Third Party Plugins and Ecommerce Solutions Software’:
• Handled the complete process of outsourcing the development of Magento Plugin for ‘Zepo|Couriers’ which included product designing and price negotiation
• Handled the integration process of Zepo's SaaS ecommerce platform with an Order Management and Inventory Management Software
• Handled the integration and outsourcing process for new Themes
• TEAM BUILDING & MANAGEMENT
• Conceptualized and managed a new team named 'TechOps’ in the company
• Bridged the gap between the Operations and the Technical teams by setting up a product feedback mechanism
• Added a new source of income for the company by introducing ‘Store Customization Service’
• Helped to develop and prioritize the launch of new features on the ecommerce SaaS platform based on customer's feedback and market research
• PROCESS SETUP, IMPROVEMENT AND CO-ORDINATION
• Improved customer satisfaction by standardizing the Account Management process with respect to first customer contact and follow-up interaction
• Reduced the percentage of missed customer-support calls from 30% to less than 2%
• Set up complete internal operational processes for third party vendors
• Reduced the first response time of customer support emails by 70% by partially automating the ticket assignment system

May 2014 – Nov 2016 · 2 yrs 6 mos · Mumbai, Maharashtra, India

• ACCOUNT MANAGEMENT
• Helped customers to set-up their online stores
• Provided ongoing support to users via phone, email & chat to ensure their success with the company
• Provided expert advice to clients with regards to e-commerce
• Identified at-risk renewals and worked with engineering and product teams to devise methods to retain such accounts

May 2014 – Nov 2016 · 2 yrs 6 mos · Mumbai, Maharashtra, India

• BUSINESS DEVELOPMENT AND SALES
• Closed new business deals by coordinating requirements, developed and negotiated contracts and integrated contract requirements with business operations
• Met and/or followed up with potential new clients and turned this into increased business
• Closing new business deals by coordinating requirements, developing and negotiating contracts and integrating contract requirements with business operations
• Worked with team to develop proposals that speak of the client’s needs, concerns and objectives
• Presented new products and services and enhanced existing relationships
• Identified and developed the company’s unique selling propositions and differentiators by using knowledge of the market and competitors
• Explored opportunities to add value to job accomplishments

Jul 2012 – Aug 2013 · 1 yr 1 mo · Mumbai

• Designed and developed a Distributed CAN Controller Board to be used in a
• Stratosphere Troposphere (ST) Radar, the first of its kind in India.

Feb 2011 – May 2011 · 3 mos · Mumbai Area, India

• Managed Premier Support relationship with 10-15 customers
• Developed excellent relationship with the Sales Account Managers within the organization
• Documented the customer environment & constantly kept them updated
• Renewed Premier Contracts
• Provided onsite support to address technical failures of the GPS device in the customer environment
• Worked with the back-end team to deliver efficient support for the customers
• Responded to customer needs by email, phone calls & one to one meetings
• Prepared documentation as needed