Vikas Kumar — Operations Associate
At Oracle, my journey as a Support Analyst I is driven by a passion for hospitality and a dedication to excellence in problem-solving and training. Our team leverages my expertise, honed through a specialized Hotel Management education at ESSEC Business School and an MBA in Operations Management from Lovely Professional University, to enhance global support services. My role capitalizes on robust knowledge gained from a Bachelor's in Tourism & Hotel Management and distinguishes me as a key player in addressing diverse client needs. This proficiency, complemented by multilingual fluency, ensures that we deliver tailored solutions, reinforcing Oracle's commitment to client satisfaction and operational success.
Stackforce AI infers this person is a Hospitality Support Specialist with a focus on PMS and client solutions.
Location: Hyderabad, Telangana, India
Experience: 9 yrs
Skills
- Hospitality Management
- Global Support Services
- Technical Support
Career Highlights
- Expertise in Opera PMS and hospitality management.
- Multilingual support enhancing client satisfaction.
- Strong background in operations management.
Work Experience
Oracle
Global Support Analyst I - IHG DHD (2 yrs 1 mo)
Global Support Analyst - I (1 yr 7 mos)
Marriott International
Duty Manager (Pre-Opening) (2 yrs 10 mos)
Front Office Executive (10 mos)
Hyatt Place
Lead Host (Team Leader) - Front Office (8 mos)
Gallery Host - Front Office (1 yr)
Education
Hotel Management Specialization at ESSEC Business School
Master of Business Administration (MBA) at Lovely Professional University
Bachelor of Tourism & Hotel Management (BTHM) at Guru Nanak Dev University, Amritsar
