R

Rebecca Cook

Product Manager

Sydney, New South Wales, Australia17 yrs 8 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in defining product strategy and success metrics.
  • Passionate about leading customer-focused teams.
  • Strong background in product management across multiple industries.
Stackforce AI infers this person is a Product Management expert in SaaS and Hospitality sectors.

Contact

Skills

Other Skills

HotelsCustomer ServiceHospitality ManagementNegotiationLeadership DevelopmentEmployee RelationsOffice AdministrationConflict ResolutionM&A supportTechnical SupportSalesforce.comVirtual Data RoomsMicrosoft OfficeTeam LeadershipLeadership

About

A Product Manager with a love for products that improve people's lives. My passion is to lead teams who care about customers, want to solve real problems, and have fun doing it. Together we build awesome products! The best Product Managers should be able to define product strategy & success metrics that direct the business towards greatness. They are the go-to person for that customer connection, they know the customer better than anybody and can define customer problems in a way that allows their team to discover, experiment, learn & iterate autonomously. This is what I live to achieve every day.

Experience

17 yrs 8 mos
Total Experience
2 yrs 8 mos
Average Tenure
7 yrs 8 mos
Current Experience

Safetyculture

5 roles

Group Product Manager

Promoted

Oct 2025Present · 7 mos

Principal Product Manager

Jul 2021Dec 2025 · 4 yrs 5 mos

Group Product Manager

Promoted

Feb 2020Jul 2021 · 1 yr 5 mos

Senior Product Manager

May 2019Feb 2020 · 9 mos

Product Manager

Sep 2018May 2019 · 8 mos

Product women sydney

Women in Product Community Organiser

Feb 2018Apr 2019 · 1 yr 2 mos · Sydney

  • Women in Product is a place for women to openly talk and discuss all topics related to Product Management, Product Design and Product Development. The group was founded to provide support and mentorship for women who are looking to meet other women in Product Management and learn from their shared experience.
  • With over 2000 members across chapters in Melbourne, Sydney and London.
  • www.meetup.com/Women-in-Product-Sydney

Ansarada

2 roles

Product Manager

Jan 2017Sep 2018 · 1 yr 8 mos

  • A business is in its best shape at the end of a deal
  • With this in mind, in 2017 we launched the world's first Material Information Platform, the missing link that optimizes how businesses are run and how deals get done. It’s the only place companies and their advisors, can concurrently improve how they operate and get ready for success in any material event. The ‘always on’ Platform uses a scorecard system to identify risks and opportunities in as little as fifteen minutes, giving companies and their advisors crucial insights into the business, and enabling them to accelerate deals, automate tasks, unlock value, reduce risk, and make decisions with certainty.

Client Services Executive

Nov 2014Feb 2017 · 2 yrs 3 mos

  • ansarada is an entrepreneurial company with one simple goal - to make life easier for everyone involved in mergers and acquisitions.
  • We offer the only virtual data room designed exclusively to simplify M&A due diligence. Which means you will find exactly what you need, and nothing you don't.
  • The ansarada difference can be described in just two words: 'sophisticated simplicity' - highly sophisticated data rooms driven by advanced technology and security, yet suprisingly simple to use.
  • Which means our clients can get back to what they do best - making deals happen.
  • SOME AWARDS ANSARADA HAS WON:
  • 2014 50 Best Places to Work in Australia #5
  • 2013 Deloitte Technology Fast 50
  • 2013 Deloitte Technology Fast 500 Asia
  • 2013 Best Places to Work in Australia #17
  • 2013 NSW Innovation in Export Award Winner, Export Council of Australia
  • 2012 Deloitte Technology Fast 50
  • 2012 Deloitte Technology Fast 500 Asia

Listel hotels

2 roles

Assistant Housekeeping Manager

Promoted

Dec 2013Jun 2014 · 6 mos · Whistler, BC Canada

  • Assist Executive Housekeeper with day to day operations of Housekeeping Department
  • Organise daily housekeeping sheets for Room Attendants
  • Perform reviews of all staff within the Housekeeping Department (Including laundry and houseman)
  • Co-ordinate maintenance and any issues in rooms with Maintenance Department and Front Desk
  • Monthly inventory
  • Ordering supplies
  • Handle guest complaints relating to the Housekeeping Department
  • Scheduling
  • Inspect all rooms before check in

Guest Services Agent, Duty Manager & Relief Reservations Manager

Nov 2011Dec 2013 · 2 yrs 1 mo · Whistler, BC Canada

  • Duty Manager:
  • Deal with guest complaints and feedback in a timely and professional manner
  • Oversee the front desk staff to ensure all tasks are being completed accurately
  • Personally train all new staff to meet the standards and procedures of the hotel
  • Update hotel extranet websites with rates and rooms based on hotel occupancy
  • Completely restructure the Hotel’s Guestfolio and eConcierge working closely with Guestfolio’s Client and Content Manager. Using the tool to engage guest’s before staying at the hotel and right through to collecting feedback using the guest surveys and analysing the strengths and weaknesses of the property.
  • Relief Reservations Manager:
  • Predominately deal with wholesalers and third party booking agents to take reservations based on allotments
  • Ensure all reservations are entered accurately and follow up with staff to ensure consistency
  • Monitor and manage hotel extranets, updating rates and room availability
  • Constantly check competitors pricing to allow for competitive rates whilst maximising RevPAR
  • Allocate rooms based on availability, length of stay and guest requests
  • Guest Services Agent:
  • Check in/check out guests
  • Take reservations over the phone and enter reservations from online third party booking agents
  • Communicate effectively with other departments within the hotel based on guest requests and needs. E.g. Housekeeping and Maintenance
  • Follow up declined credit cards
  • Provide concierge services to hotel guests about hotel amenities, local attractions and activities and make reservations for them accordingly

Shell vacations hospitality

Guest Services Agent

Nov 2010Nov 2011 · 1 yr · Mountainside Lodge, Whistler, British Columbia, Canada

  • Check in/check out guests
  • Act as a switchboard for all incoming calls
  • Enter reservations from online third party booking agencies
  • Monitor inventory on online extranets based on hotel occupancy
  • Communicate with all departments of the hotel to ensure all requests made by guests are received
  • Provide concierge services to hotel guests about hotel amenities, local attractions and activities and make reservations for them accordingly

Directioneering

Receptionist/ Administration Assistant

Jan 2010Oct 2010 · 9 mos

  • Directioneering: Leading the way to a successful career
  • One of the major challenges acknowledged by today’s leading companies is the imperative to manage and optimise performance of key people in their organisation.
  • Directioneering was set up in 2003 to assist top 500 and blue chip companies with career transition, career paths and development of their senior managers. Since then, it has fast carved itself a niche as a specialist consultancy, providing valuable help in the crucial areas of:
  • Career coaching
  • Career transition
  • Leadership development
  • Its directors have extensive career management experience developed at large international consulting firms.
  • Directioneering is represented in Adelaide, Sydney, Melbourne, Brisbane, Perth, New Zealand and has strategic alliances in Canberra.
  • “How an organisation retains – and releases – its people is critically important in sustaining high performance”

The observatory hotel

2 roles

Event-Sales Executive

Nov 2008Dec 2009 · 1 yr 1 mo · Sydney, Australia

  • This position involved:
  • Organising Meetings, Conferences and Special Events including Weddings for external customers to the hotel utilising the space and function rooms at The Observatory Hotel.
  • Organising Internal Special Events and High Profile Functions
  • Reactive Sales - Calls, Site Inspections, Follow up of proposals, negotiations
  • General administration, accounting, processing deposits and final payments, settling accounts, follow up late payments and deposits, data entry.
  • Creating and maintaining strong relationships with clients to ensure repeat business.

Event Sales Co-ordinator

Jan 2008Oct 2008 · 9 mos · Sydney, Australia

  • This position involved:
  • Organising smaller events held at The Observatory Hotel such as non-residential events, day meetings, internal meetings.
  • Bookings for Special Events held in the Restaurant and day-to-day bookings for the Restaurant and Bar.
  • General Administrative Support to the Food and Beverage Manager and Event Sales Team

Education

General Assembly

Product Management Course

Jan 2016Jan 2016

Southern Cross University

Bachelor — Business Management

Jan 2005Jan 2007

Oakhill College

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