Vlad Pavlyuk

Co-Founder

New York, New York, United States13 yrs 1 mo experience

Highly Stable

Key Highlights

Built AI-powered collections system from scratch.
Scaled e-commerce operations to 10,000+ monthly orders.
Expert in transforming operational friction into product leverage.

Stackforce AI infers this person is a Fintech and E-commerce product leader with a strong focus on AI-driven solutions.

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Skills

Core Skills

Product OperationsOperations Management

Other Skills

Service-Level Agreements (SLA)Cross-team CollaborationOrder Management SystemREST APIsStrategic InitiativesAnalytical SkillsNegotiationTeam ManagementLaunchesProduct QualityOperationsCommunicationBusiness InsightsDatabasesAmazon Web Services (AWS)

About

I build products out of operational problems. At Balance, I took over collections for a B2B credit platform. Within 6 months, I’d built an AI-powered collections system from scratch— specialized agentic models, automated multi-channel outreach, real-time analytics—that we’re now selling externally to enterprise customers. What started as “we need better internal tooling” turned into client demos, implementation workshops, and closed deals. This isn’t my first time. I’ve built AI support systems that cut ticket volume significantly, automated dispute resolution workflows, and shipped real-time payment infrastructure. The pattern is the same: see the gap, build the thing, scale it. 12 years across fintech and e-commerce. I lead teams, design workflows, and sit in sales calls—whatever the problem requires. I’m most useful where a company needs someone to turn operational friction into product leverage.

Experience

13 yrs 1 mo

Total Experience

10 yrs 1 mo

Average Tenure

3 yrs

Current Experience

Balance

Customer Solutions Manager

May 2023 – Present · 3 yrs · New York, NY · Hybrid

Service-Level Agreements (SLA)Cross-team CollaborationProduct OperationsOperations Management

The phone cellar llc.

Founder & Tech Lead

Dec 2012 – Jan 2023 · 10 yrs 1 mo · Brooklyn, NY · On-site

Built and operated e-commerce business over 10 years, managing end-to-end operations
including fulfillment, customer support, vendor partnerships, and technician teams.
Developed proprietary Order Management System reducing order cycle time by 30%; scaled
operations to 10,000+ monthly orders at 99%+ customer satisfaction.
Engineered multi-marketplace inventory and pricing sync via REST APIs, enabling real-time
listing management across eBay, Amazon, and Walmart.

Service-Level Agreements (SLA)Cross-team CollaborationOrder Management SystemREST APIsProduct OperationsOperations Management