Taish Raza

Head of Growth

Gurugram, Haryana, India4 yrs 10 mos experience

Most Likely To Switch

Key Highlights

Four years of experience in Quality Assurance.
Expertise in optimizing processes for customer satisfaction.
Strong leadership skills in team training and development.

Stackforce AI infers this person is a Quality Assurance professional with a focus on customer service and operational excellence.

Contact

Skills

Core Skills

Quality Assurance AnalysisTeam LeadershipData AnalysisQuality Auditing

Other Skills

Team BuildingTeamworkExecutive CoachingContinuous Process ImprovementSales IncreaseArea of ImprovementQuality InspectionSnapchatCustomer SatisfactionCustomer ServiceMicrosoft OfficeSalesSocial MediaTyping Speed: 35-40 WPSCommunication

About

With four years of dedicated experience in the Quality domain, I've had the privilege of collaborating with esteemed organizations to enhance operational excellence. My expertise spans across both inbound and outbound processes, encompassing chat support, sales, and customer service. I thrive on optimizing processes and delivering exceptional quality assurance to ensure customer satisfaction and organizational success. Let's connect and explore opportunities to drive quality-driven solutions together.

Experience

4 yrs 10 mos

Total Experience

1 yr 7 mos

Average Tenure

2 yrs

Current Experience

Career break

Personal goal pursuit

May 2024 – Present · 2 yrs · Gurugram, Haryana, India

Kochartech

Senior Quality & Training

Jun 2023 – Apr 2024 · 10 mos · Gurugram, Haryana, India · On-site

1. Audit Escalations, email and voice interactions for the call center.
2. Provider one to one feedback to agent and coach them to deliver correct information.
3. Keep excellent customer experience as the end goal and identify areas of improvement in process.
4. Do call Calibration weekly basis, to check operations, Quality & training are on same page or not.
5. To identify gaps and rectify them by sharing feedback and conducting refresher sessions.

Quality Assurance AnalysisTeam Leadership

Globiva

2 roles

Quality Analyst

Promoted

Dec 2020 – May 2022 · 1 yr 5 mos · Gurugram, Haryana, India

As a Quality Analyst, I am responsible for maintaining the highest standards of service delivery and customer satisfaction. Through meticulous evaluation and analysis, I identify areas for improvement in processes and agent performance. Utilizing data-driven insights, I develop and implement strategies to enhance operational efficiency and ensure adherence to quality metrics. With a focus on excellence and continuous improvement, I contribute to Globiva reputation for delivering exceptional customer experiences."

Data AnalysisQuality Auditing

Customer Service Associate

May 2020 – Dec 2020 · 7 mos · Gurugram, Haryana, India

I am dedicated to providing exceptional support to our users. I respond promptly to inquiries, troubleshoot technical issues, and ensure every interaction leaves a positive impression. Through clear communication and empathy, I strive to exceed customer expectations and contribute to the overall success.