Ratan Kesh

CEO

Mumbai, Maharashtra, India21 yrs 2 mos experience
Highly Stable

Key Highlights

  • Proven leadership in banking operations and customer experience.
  • Expert in process excellence and quality management.
  • Extensive experience in retail banking and operational strategy.
Stackforce AI infers this person is a seasoned leader in Fintech with a focus on operational excellence and customer experience.

Contact

LinkedIn

Skills

Core Skills

Operational ExcellenceLeadership

Other Skills

Process ExcellenceSix SigmaRelationship ManagementRetail BankingBankingTeam ManagementProcess ManagementRisk ManagementQuality ManagementBusiness Process ImprovementProcess ImprovementCross SellingTQMMISBranch Banking

Experience

21 yrs 2 mos
Total Experience
3 yrs 7 mos
Average Tenure
3 yrs 1 mo
Current Experience

Bandhan bank

2 roles

MD &CEO (Interim)

Jul 2024 – Oct 2024 · 3 mos · India

  • MD and CEO (Interim)

Executive Director and COO

Mar 2023 – Present · 3 yrs 1 mo · India

  • Executive Director and Chief Operating Officer
Process ExcellenceSix SigmaRelationship ManagementRetail BankingOperational ExcellenceBanking+21

Axis bank

2 roles

EVP and Head - Retail Operations and Service

Promoted

Apr 2020 – May 2023 · 3 yrs 1 mo

  • Head of Retail Operations - Liabilities, Assets, Payments & Cards, Direct Banking Ops, Clearing & Settlement, Wealth and NRI Banking Ops.
  • Branch Banking and Currency Chest Operations.
  • Inbound Service Channels - Voice (Contact Centre) and Non-Voice (Email, Chat, SMS Banking).
  • Service Recovery Function including Regulatory & Nodal and related digitisation initiatives.

Head - Process Transformation and Customer Experience

Apr 2019 – Apr 2020 · 1 yr

  • Customer Experience (Cx) Insight, Service Quality, Service Recovery, Process Quality and Transformation, Contact Centre- Inbound Channels, Intelligent Automation (RPA/AI), CRM, TAB Banking, Enterprise Governance Risk Control - Process Management, Internal Financial Control

Yes bank

2 roles

Group President and Chief Experience Officer and Head of Operations Risk Management

Aug 2018 – Apr 2019 · 8 mos · Mumbai Area, India

  • Chief Customer Experience Officer and Country Head - Operations Risk Management

Senior President and Chief Experience Officer

Apr 2015 – Jul 2018 · 3 yrs 3 mos · Mumbai Area, India

  • Country Head - Customer Experience, Branch Operations, Contact Centre, Service Recovery, Service Quality, Process Transformation, Rural Branch Operations, Branch Cross - Sell and Portfolio Management

Hdfc bank

3 roles

Senior Vice President - lI

Promoted

Jul 2012 – Apr 2015 · 2 yrs 9 mos · Mumbai Area, India

  • Head of Premier Banking (Wealth Management), Current Account, Trade Forex and Bill Pay

Sr. Vice President

Jul 2009 – Jul 2012 · 3 yrs · Mumbai Area, India

  • Head of Customer Service for the Bank. Leader for driving Transformation in the Bank. CRM

VP - Service Quality and Lean Sigma

Apr 2007 – Jul 2009 · 2 yrs 3 mos · Mumbai Area, India

  • Head of Service Quality and Business Process Re-engineering

Hdfc life

Head - Quality

Jun 2006 – Apr 2007 · 10 mos

Icici bank

Chief Manager - II

Jan 2005 – Jun 2006 · 1 yr 5 mos

Education

National Institute of Technology Durgapur

BE (Mechancal) — Mechanical Engineering

Jan 1989 – Jan 1993

NMIMS University

Post Graduate Diploma in Business Management — Managment

JUSE, tokyo

Advanced Quality Engineering

QCI, Indiana, USA

Certified Quality Engineer — Quality

Asian Institute of Technology

Advanced Level Course on Business Transformation — Finance and Financial Management Services

Indian Institute of Management Ahmedabad

Leadership Course

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