Bhavna Bansal

Director of Engineering

Bengaluru, Karnataka, India22 yrs 6 mos experience

Highly Stable

Key Highlights

22 years of experience in technology leadership
Delivered 90%+ initiatives on time and within budget
Recognized SME in CRM and BI solutions

Stackforce AI infers this person is a seasoned technology leader with expertise in CRM and BI solutions across multiple industries.

Contact

Skills

Core Skills

Program And Delivery LeadershipCrm Solutions ExpertCrm ImplementationSales Channel Management

Other Skills

ProgramDelivery LeadershipPeople Leadership & Talent DevelopmentBusiness Intelligence ProjectsSalesforceQlik SenseVeevaTableauBusiness AnalyticsDirect SalesInternal AuditsAnalytical Problem SolvingCustomer & Stakeholder ManagementDataDigital & Enterprise Solutions

About

Seasoned technology leader with ~22 years of experience leading large-scale technology implementations and delivering 90%+ initiatives on time and within budget. Expertise in data platforms, resource planning, and building high-performance IT teams. Proven success in complex program delivery, business process optimization, and digital transformation. Recognized SME in CRM platforms (Salesforce, Veeva) and BI solutions (Qlik Sense, Tableau), with deep cross-industry experience across Banking, Financial Services, Healthcare, and Technology.

Experience

22 yrs 6 mos

Total Experience

4 yrs 8 mos

Average Tenure

3 yrs 7 mos

Current Experience

Nagarro

2 roles

Director, Global IntelliES - Internal Applications

Promoted

Aug 2025 – Present · 8 mos · Bengaluru, Karnataka, India

Associate Director, Global IntelliES - Internal Applications

Aug 2022 – Jul 2025 · 2 yrs 11 mos · Bengaluru, Karnataka, India

Leading a global team of 50+ software engineers delivering 25+ annual releases and scalable custom applications, owning end-to-end SDLC execution from design to maintenance.
Oversee end-to-end project execution, including planning, resource allocation, dependency management, and risk mitigation to ensure on-time delivery.
Drive high-quality software engineering and architecture improvements, implementing DevOps best practices to enhance reliability, performance, and release efficiency.

ProgramDelivery LeadershipPeople Leadership & Talent DevelopmentProgram and Delivery Leadership

Takeda

Commercial Insights & Analytics Lead

Jul 2014 – Jul 2022 · 8 yrs · Gurugram, Haryana, India

Managed Sales Force Effectiveness, CRM, Business Intelligence and Incentive program.
Lead the design and implementation of CRM tool and its integration in 3 organizations (Baxter → Baxalta → Shire → Takeda) with global partners; Salesforce, Qlik Sense, Veeva, Tableau.
Partnered with commercial leaders to develop standardized processes, workflows, tools, and analytical dashboards for business reviews. Analyzed sales performance issues and provided actionable insights to leadership on SFE KPIs.
Collaborated with GCC to design, develop, and deploy dashboards and analytical reports
Lead the design, implementation, and performance assessment of incentive program, ensuring timely payouts and strong governance.
Supported newly set up Government Institutional Business Team with design and tracking of key metrics, including CRM systems, KPIs, and dashboards.

CRM Solutions ExpertBusiness Intelligence Projects

Lg life sciences india pvt ltd

AM- Sales Force Effectiveness

Oct 2009 – Jul 2014 · 4 yrs 9 mos · Gurugram, Haryana, India

Partnered with BUs for automation of sales Processes and field force reporting.
Led Implementation of CRM tool Hi-doctor for ~ 50 users (behavior & cultural change from excel reporting).
Responsible for Targeting & Segmentation, Territory alignment, field force sizing & field reporting, etc.

CRM implementationBusiness Analytics

Citi

Manager- Personal Loan (Sales & Distribution)

Jul 2004 – Oct 2009 · 5 yrs 3 mos · Gurugram, Haryana, India

Responsible for all Sales Channels for Sales & Distribution of Personal Loan & Credit Card Business (Cross- Selling).
Managed Business Planning & Sales Channels; DSA & DSTs, Call Centers, and Walk-Ins for PL & Insurance sales with contribution of 40-45 lacs p.m.
Responsible for building distribution network, Acquisition channels, cross sell, innovative marketing initiatives & Branch Operations (Customer Service & CMS Management).
Credit & Profitability Management: Loan underwriting for the entire region keeping into consideration current company policies, Market situation and past market behavior.

Direct SalesInternal AuditsSales Channel management

Icici bank

Credit Appraisal officer- Two Wheeler & Auto Loans

Aug 2003 – Jul 2004 · 11 mos · Bathinda, Punjab, India

Sales Management: Team Leader for Two-wheeler & Auto Loans; Handled Two-wheeler loan applications of over Rs. 80 lacs per month.
Operation & Process Management: Maintaining business MIS’s and reporting to Regional Credit & Sales manager on a daily basis for loan disbursement
Dealer & DSA Management: Training of Dealers for improving the quality as per policy guidelines
Locations Covered: 6 Districts of Punjab & Haryana