Jan 2018 – Dec 2020 · 2 yrs 11 mos · Manchester, United Kingdom

• Talent Acquisition Specialist
• Sourcing, attracting and retaining candidates both internally and externally;
• End to end recruitment process in a high-volume; from talent management, taking an initial brief from key business stakeholders, recruitment marketing and CV screening, through to leading competency-based interviews and managing the offer process;
• Interviewing candidates via phone;
• Weekly reports to stakeholders;
• Provide advice and support to hiring managers on recruitment needs and upskilling interviewing skills;
• Writing and posting of effective and engaging job descriptions/adverts;
• Own Analytics recruitment, Improvement of the interview process (internal and external);
• Management of Analytics Graduate scheme;
• Consistently achieved KPI targets;

Jul 2016 – Jul 2017 · 1 yr · Lisbon, Portugal

• Lead company specialized in outsourced omnichannel customer experience management
• with 400 contact centres in 80 countries and serves over 170 markets.
• Role:
• Support and advice employees and management in all HR related topics;
• Ensure the update of co-worker’s personal files;
• Provide and clarify work-related legal information, ensure compliance with Portuguese law,
• championing HR best practices across the management team (Identify and accomplish all
• Portuguese legal HR requirements with the Personnel and Legal departments);
• Ensure the analysis of all legal documentation;
• Manage the co-worker’s contract signing;
• Administrative activities (absences control; vacation requests; internal activities);
• Provide direction and support/ coaching to the leadership team when it comes to people
• management matters;
• Support international new employees settling in the city (with accommodation and
• documents).

May 2016 – Jul 2016 · 2 mos · Lisbon, Portugal

• CBT is a specialist recruitment consultancy with a global network of recruitment partners
• across Europa, Americas, Africa, Australia and Asia.
• Role:
• Source viable candidates for various types of positions, including writing job descriptions
• and posting job ads;
• Networking via phone, social networking sites, outside/inside sources;
• Contacting candidates from resumes searches;
• Conducting reference checks and background checks;
• Screen, interview, and set up interviews with potential candidates;
• Support other HR functions related to the recruitment and hiring process;
• Maintain organized records of candidates and resumes;
• Hire/staff qualified multi-lingual candidates;
• Handle assigned internal postings; from post to completion according to process;
• Managing Key-Accounts Team.

Mar 2014 – Mar 2015 · 1 yr · Lisboa, Loures