Aug 2021 – Dec 2021 · 4 mos

• Organizing daily scrum meetings to meet up with requirements and produce a timely result
• Compiled analysis reports that are delivered to developers, established project budget, monitor project process by tracking activity
• Created informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement.
• Collaborate with IT Teams to assist with the development of solutions to ensure the functionality meets the needs of stakeholders
• Constructed workflow charts and diagrams; studying system capabilities; writing specifications
• Determine operational objectives by studying business functions, improve systems by studying current practices, designing modifications
• Define project requirement by identifying project milestones, phases and elements; forming project team; establishing project budget

Mar 2021 – Aug 2021 · 5 mos · Montreal, Quebec, Canada

•  Implement HR recruitment policy and manage recruitment process and
• outcomes in a systematic and timely manner.
•  Advise managers on organizational policy matters and recommend
• needed changes.
•  Manage training, development and career cycle of employees
•  Implement the best-suit performance measurement system in line with
• the organizational goals and objectives.
•  Manage compensation and benefits scheme for employees in alignment
• with organizational goals.
•  Contributing to updating HR policies in line with current employment
• laws and legislation, for best practices.
•  Reducing hiring cost by orchestrating strategic recruitment and
• selection processes.
•  Drafted job descriptions and employment letters for newly recruited
• employees.
•  Responded to inquiries regarding policies, procedures, and programs.
•  Provide support to employees and managers in the handling of all
• human resource-related activities which may include: employee
• relations, fielding
•  Advise managers on organizational policy matters and recommend
• needed changes
•  Perform administrative activities related to talent acquisition (hiring
• letters, workforce monitoring tables, integration monitoring, etc.)
•  Review employment applications and background check process
• management, new hire paperwork
•  Prepare offer letters, relocation forms, referral bonus requests,
• and other recruiting correspondence
•  Work in Applicant Tracking System to support administrative
• recruiting functions, track candidates, and retrieve data

Jan 2021 – Apr 2023 · 2 yrs 3 mos · Remote

• Plan, prioritize, and maintain a healthy product backlog aligned with company strategy for maximum customer value.
• Act as the product expert, actively participating in scrum ceremonies, evaluating progress, and communicating status & risks appropriately.
• Collaborate with client-facing teams to validate enhancement requests, ensuring alignment with product initiatives.
• Manage the entire product lifecycle process, from concept to delivery, while seeking user feedback and driving product vision.
• Drive consensus across organizations, bringing clarity to ambiguous opportunities and generating buy-in for product strategies.
• Define and analyze metrics to inform product success, using user insights and quantitative data for decision-making.
• Coordinate cross-functional teams to ensure successful product launches and serve as the go-to person for product initiatives.
• Experienced in managing project backlogs and collaborating closely with development teams for successful implementation
• Led the development of the IBOOM APP, which resulted in a 25% rise in user engagement and a 20% revenue increase.
• Directed cross-functional teams, including engineering, design, and marketing, through the full product lifecycle, ensuring alignment with business objectives.
• Carried out market research, user interviews, and data analysis to understand customer needs and inform product strategy.
• Worked with stakeholders to outline product roadmaps, prioritize features, and deliver impactful solutions.
• Adopted data-driven decision-making processes, leading to a 15% improvement in both product performance and user satisfaction.
• Notable Achievements:
• Collaborated with cross-functional teams, including engineering, resulting in a 10% reduction in development time.
• Assisted in creating and maintaining product documentation including user stories,wir
• Led the redesign of an existing product, resulting in a 40% increase in user satisfaction and a 20% boost in user retention

Jan 2020 – Apr 2023 · 3 yrs 3 mos · Remote

• Conduct research, review, and arrange meetings with different stakeholders, maintaining detailed reports for all communications.
• Facilitate requirements meetings, workshops, and one-on-ones with local and virtual stakeholders to clarify scope, refine existing requirements, and gain stakeholder consensus and priorities of the project.
• Successfully elicit business and functional requirements by conducting user interviews and as-is gap analysis.
• Translate requirements into detailed documents or process maps, refine and document business requirements, and suggest changes to senior management.
• Participate in backlog review and sprint planning sessions, manage requirements, and communicate changes to the team.

Nov 2018 – Nov 2019 · 1 yr

•  Timely management of large amount of inbound and outbound calls.
•  Handle customers inquiry by providing desired information
•  Timely response to customers complaints, issues and requests, escalating where
• necessary and follow up for prompt resolve
•  Retention of existing customers by selling content and additional services, recognize
• opportunities and explaining of new and existing features of products and services.
•  Build sustainable relationship by engaging customers
•  Maintain call Centre database by entering information and conversations in a
• comprehensible way.
•  Meet personal and collective quantitative and qualitative goals and target

Apr 2017 – Oct 2018 · 1 yr 6 mos · Oyin jolayemi street Victoria Island

•  Identify opportunities to increase area of competence through owned
• initiative, show resilience under pressure, flexibility, adaptability and
• positive reaction to change.
•  Provide regular and timely feedback on the effectiveness and
•  Maintaining a positive, empathetic, and professional attitude toward
• customers at all times.
•  Responding promptly to customer inquiries.
•  Communicating with customers through various channels.
•  Acknowledging and resolving customer complaints.
•  Knowing our products inside and out so that you can answer questions.
•  Processing orders, forms, applications, and requests.
•  Keeping records of customer interactions, transactions, comments, and
• complaints.
•  Providing feedback on the efficiency of the customer service process.
•  Ensure customer satisfaction and provide professional customer
• support.

Feb 2016 – Jan 2017 · 11 mos · Ajah Lagos

• A school for new generation mind

Jan 2013 – Dec 2013 · 11 mos

• Audit training and exercises
• Verification of transaction records[UBA FIRS audit , Nigerian Customs ]
• Field Report Observation