Dec 2016 – Jan 2018 · 1 yr 1 mo

Aug 2015 – May 2016 · 9 mos · New Delhi Area, India

Aug 2014 – Jun 2015 · 10 mos · New Delhi

• Auditing franchisee across the region for auditing & up-gradation of their showrooms as per the new hardware fittings
• Accessing and arranging various trainings for franchisee as per the requirement
• Coordinating with franchisee for the local marketing initiatives
• Conducting new store launches as per the company standards and norms
• Assisting franchisee in day to day operations and bottle necks
• Preparing complete store renovation quotations as per latest fittings available
• Maintaining different reports for the franchisee visits and action points as per the visits
• Follow up with different verticals to solve the operational issues at the franchisee
• Maintaining the company owned design centres in the region by upgrading and maintenance
• Identifying the discontinued fittings in the showroom by constantly updating with the latest products being launched in the company
• Reduction of operational escalations by the franchisee through reduction of response time

Apr 2011 – Aug 2014 · 3 yrs 4 mos · New Delhi

• Organizing technical training in franchisee region relating to manufacturing of Toner and Ink Cartridges the region franchisee.
• Identifying & resolving various troubleshooting and other IT related problems.
• Interfacing with various franchisees with respect to inventory and raw material requirements.
• Providing training to Technical Team with respect to newly launched equipments.
• Responsible for educating franchisee with respect to new developments in the areas of Printing by regular mails and forums for streamlining operations.
• Assessing complete process to identify Cartridge relating problems.
• Gathering information from various sources and participating in technical projects.
• Guiding franchisees about remanufacturing of various difficult & new Cartridges through live demo and manuals/procedures.
• Supervising a team of 30 members.
• Overseeing complete project relating activities right from testing, packaging, quality, after sales service operations.
• Dealing with various major corporate clients of the region for service follow-up and maintaining MIS records for the same.
• Auditing activities for various franchisees in the region.
• Periodic Printer Maintenance for Corporate Clients

Feb 2010 – Feb 2011 · 1 yr · New Delhi

• Key responsibilities:
• Product development
• Handling new project from the root
• Software and user interface testing
• Market analysis
• Stock reporting
• Imparting training to team members
• Servicing coordination
• Spare forecasting
• Vendor coordination for technical as well as non technical issues

Jun 2008 – Jan 2009 · 7 mos · New Delhi

• Key responsibilities:
• Organising free service camps
• Market research

Sep 2007 – Jun 2008 · 9 mos

• Key responsibilities:
• Coordination with 27 service centres across India
• Auditing of service centres
• Organising AMC (Annual Maintenance Contract) of Online UPS
• Getting feedback from Dealers and distributors across India and work upon their problems
• Industrial Training
• Study of exterior parts of the Honda City and Accord cars:
• Duration: 2 months Organisation: HONDA SIEL (Greater Noida)
• Scope: - Short-listed the main defects and critical points of exterior parts for quick inspection of parts by the workers to study the defects in the parts by matching them with the drawings provided with each part. Understanding of raw materials, specifications, critical points and place of assembly of the exterior parts in the cars.
• Study of Muffler and its Packaging