Feb 2021 – Jul 2025 · 4 yrs 5 mos

• Led the successful launch of the Video Keypad (VKP), a smart access product integrating camera, vehicle and person detection, and real-time PIN scheduling, by orchestrating dependencies across software, firmware, and Tend camera teams.
• Directed the launch of the Falcon Wi-Fi Garage Opener, managing software/firmware teams and resolving cross-team blockers, ensuring on-time go/no-go quality decisions.
• Oversaw myQ Intelligent Dock Management POC supporting commercial dock operations with smart access hardware/software and ML-powered dashboards, reducing dock idle time and improving facility scheduling efficiency.
• Managed end-to-end Unity Catalog migration in Databricks, driving improved data governance, discoverability, and self-service analytics across business units.
• Drove the data products program supporting customer lifecycle insights, churn prediction, A/B testing, and behavioral analytics across myQ app users, leading to new revenue opportunities and better user engagement strategies.
• Implemented portfolio-level dashboard automation for delivery status, sprint health, and backlog tracking, increasing transparency for executive stakeholders.
• Supported cloud modernization and scalable release operations across globally distributed Agile teams through facilitation of sprint ceremonies and backlog prioritization.

Sep 2018 – Feb 2021 · 2 yrs 5 mos

• Led cross-functional programs to modernize POS payment systems, driving end-to-end delivery across engineering, QA, and product teams.
• Championed Agile transformation, mentoring Scrum Masters and improving release cadence, team collaboration, and backlog quality.
• Owned resource planning, roadmap development, and release readiness tracking, aligning priorities with stakeholder goals and enforcing compliance and change controls.

Dec 2016 – Sep 2018 · 1 yr 9 mos

• Coach and mentor Scrum Masters, Product Owners and Agile Teams on Agile methodology and Scrum values and best practices that lead to high performance.
• Lead scrum teams through successful delivery of digital Industrial Internet of Things (IIoT) software development initiatives associated with LDARS and EdgeLINC programs.
• Facilitate PI (Program Increment) and sprint planning processes, as well as other scrum ceremonies (sprint review, retrospective, and daily standup), and empower team commitment to PI and sprint delivery.
• Monitor the effectiveness of the scrum team processes and performance, and ensure team is adhering to quality standards as defined by acceptance criteria and definition of done.
• Collaborate with the team to identify and resolve issues and remove impediments, maintain the product backlog, and drive continuous improvements.
• Manage various NPI and product initiatives throughout the software development life cycle (sdlc) which includes schedule creation based on work breakdown structure (wbs), cost and time estimation, monitoring execution, risk analysis and management, monitoring schedule and cost performance using earned value management, resource management of internal and 3rd party resources, customer delivery, and project close out.

Jan 2012 – Jul 2016 · 4 yrs 6 mos

• Release planning and release management to ensure software quality for 3 large releases. This included tracking and monitoring key product performance metric indicators (KPIs), to ensure quality standards were met or exceeded.
• Monitored lab usage metrics and collaborated with senior quality assurance engineers to improve business efficiency by reducing costs, overhead, and business redundancy to save the company over $4 million annually. The result was achieved by consolidating labs and resources to efficiently use resources while still supporting customer business needs.
• Protected quality assurance test teams from over commitment, prioritized work items, monitored testing team velocity, coached and mentored team regarding scrum and agile best practices, mitigated and controlled risks, implemented recommended continuous improvements to subsequent sprints and releases, and reported testing progress and completion.
• Planned, monitored, and reported status of testing activities which included; requirements analysis, test strategy creation, user story review, test set creation, time estimates, test automation and execution, defect creation and verification, and regression testing.
• Change Control Board (CCB) Owner; controlled change to limit and prevent scope creep. CCB owner with strong decision making abilities and authority to make go/no go determination and make clear recommendations for the release.

Jan 2010 – Jan 2012 · 2 yrs

• Analyzed and prioritized complex critical customer issues, and assigned these software defects to engineers by location and expertise. Also, tracked and reported trends and forecasts for software defects.
• Escalated gating issues, negotiated fix loads and schedule, and mitigated and controlled risk associated with issues that could block release delivery.
• Managed interactions between global teams and local SMEs addressing issues needing collaboration to resolve.

Jan 2006 – Jan 2010 · 4 yrs

• Senior Developer and Tester; developed and tested software for features and created and executed test plan to verify feature functionality.
• Lead Change Request (CR) Screener. Screened and coordinated bug defects; began investigation, and either provided solution or assigned to junior engineers for further investigation of complex issues.
• Escalated gating issues, negotiated fix loads and schedule, and mitigated and controlled risk associated with issues that could block release delivery.
• Load Coordinator; coordinated feature streams, load builds, load schedule, and regression quality builds.

Jan 2001 – Jan 2006 · 5 yrs

• Managed multifunctional teams with 300+ technical headcount months, to deliver quality and on-time feature deliveries.
• Created project plan, managed project execution, and monitored quality to ensure quality deliverable.
• Partnered with management and executive leadership to commit resources, assess and mitigate risks, and control budget.
• Prepared detailed analysis and complex design specifications, and developed new code and maintained existing code in C and C++ programming languages. Also, provided bug resolutions for complex field problems.

Jan 2000 – Jan 2001 · 1 yr

• Simultaneously managed numerous multifunctional software teams throughout the software project life cycle which included; cost and time estimation, resource negotiation, and managing completion of tasks related to architecture, requirements, coding, testing, documentation, and deployment to customers. This included managing team members who were located globally.
• Worked closely with project team to mitigate and control risk, identify and resolve issues, assure a quality project, and complete project goals within specified intervals and budget.
• Documented and reported project status on blocking issues, resource concerns, quality, and critical chain tasks to all stakeholders in the organization.
• Put best in class practices in place to improve cost, schedule, quality, and time control by working with a team to establish and define a comprehensive process for estimation and commitment.