Apr 2022 – May 2023 · 1 yr 1 mo · Kolkata, West Bengal, India · On-site

• Key Responsibilities:
• 1. SOP & Policy Development: Collaborated with senior management to develop and implement organizational SOPs and policies, ensuring alignment with business goals and legal compliance.
• 2. Payroll Management: Managed payroll operations across multiple locations for employees and consultants, ensuring accuracy and timely processing in compliance with relevant laws.
• 3. Manpower Acquisition & Onboarding: Led recruitment efforts from position creation to candidate selection, ensuring smooth onboarding and integration of new hires.
• 4. Employee Records & Compliance: Maintained up-to-date employee personnel files, ensuring compliance with internal policies and legal requirements.
• 5. HR Operations Point of Contact: Acted as the primary point of contact for HR operations, providing support for ongoing HR initiatives across the organization.
• 6. HR Reporting: Delivered HR MIS for PAN-India locations, providing actionable insights to senior management for strategic decision-making.
• 7. Audit Coordination: Coordinated internal and external audits, ensuring compliance with statutory regulations and smooth audit processes.
• 8. Performance Management: Managed the performance appraisal process, coordinating assessments and feedback, and aligning with business objectives.
• 9. Expense & Travel Management: Worked with Finance to oversee employee travel expenses and reimbursements across locations, ensuring accuracy and timeliness.
• 10. Employee Engagement: Designed and executed employee engagement programs and events, including birthdays, Women’s Day, foundation day, and cultural activities.
• 11. Statutory Compliance: Ensured compliance with statutory regulations across locations, staying updated on legal changes and implementing necessary adjustments.
• 12. Employee Life Cycle Management: Managed the complete employee life cycle, from hiring to final settlement, ensuring a smooth, compliant process.

Apr 2020 – Mar 2022 · 1 yr 11 mos · Bengaluru, Karnataka, India · On-site

• Key Responsibilities:
• 1. SOP & Policy Development: Partnered with management to develop and implement SOPs, policies, and frameworks aligned with business goals.
• 2. Payroll Operations: Led payroll processing for employees and consultants across multiple locations, ensuring accuracy, compliance, and timely delivery.
• 3. Recruitment & Onboarding: Managed the end-to-end recruitment process, from job creation to candidate selection and onboarding.
• 4. Employee Records Management: Maintained up-to-date employee records and personnel files, ensuring compliance with legal and organizational requirements.
• 5. HR Operations & Support: Served as the primary point of contact for HR operations, ensuring smooth execution of daily HR functions and initiatives.
• 6. HR MIS & Reporting: Managed HR MIS for PAN-India locations, providing insights and regular reports to senior management for decision-making.
• 7. Audit Coordination: Acted as SPOC for internal and external audits, ensuring compliance with statutory regulations and seamless audit processes.
• 8. Performance Appraisal: Led the performance appraisal cycle, ensuring assessments and feedback aligned with company goals.
• 9. Expense & Travel Coordination: Coordinated with Finance to manage employee travel expenses and reimbursements across PAN-India.
• 10. Employee Engagement: Drove engagement initiatives, organizing events like birthdays, Women’s Day, cultural activities, and team-building programs.
• 11. Statutory Compliance: Ensured statutory compliance across all locations, staying current with labor laws and regulations.
• 12. Employee Life Cycle Management: Managed the complete employee life cycle from recruitment to full and final settlement, ensuring smooth transitions.

Jan 2016 – Mar 2020 · 4 yrs 2 mos · Bengaluru Area, India · On-site

• Key Responsibilities:
• 1. SOP & Policy Development: Partnered with management to design and implement SOPs, policies, and frameworks that align with business goals and compliance requirements.
• 2. Payroll & Compliance Management: Led payroll operations for employees and consultants across multiple locations, ensuring accuracy, timeliness, and full compliance with statutory regulations.
• 3. Recruitment, Onboarding & Employee Life Cycle: Managed the complete recruitment process from job creation to candidate selection and seamless onboarding, overseeing the employee life cycle from hiring to full settlement.
• 4. HR Operations & Employee Records Management: Acted as the primary point of contact for HR operations, maintaining accurate, up-to-date employee records and ensuring legal and organizational compliance.
• 5. HR Reporting & Audit Coordination: Managed HR MIS for PAN-India locations, providing data-driven insights to senior management; coordinated internal and external audits to ensure statutory compliance.
• 6. Employee Engagement & Performance Management: Led employee engagement initiatives and events (e.g., birthdays, Women’s Day, team-building); managed the performance appraisal cycle to align individual goals with organizational objectives.

Jul 2011 – Jun 2015 · 3 yrs 11 mos · Kolkata Area, India · On-site

• Key Responsibilities:
• 1. End-to-End Hiring & Onboarding: Managed the full hiring process, from position creation and candidate selection to seamless onboarding and integration of new hires.
• 2. Employee Records & Compliance: Ensured the accurate maintenance of employee personnel files, adhering to compliance standards and effective record-keeping.
• 3. Payroll Management: Led the payroll function for employees and consultants across multiple locations, ensuring timely, accurate, and compliant disbursements.
• 4. Performance Appraisal Management: Acted as the Single Point of Contact (SPOC) for the performance appraisal process, overseeing operations and ensuring smooth execution.
• 5. HR Operations & Service Delivery: Served as the SPOC for daily HR operations, managing key initiatives and ensuring efficient HR service delivery across the organization.
• 6. HR Reporting & Budget Management: Managed HR MIS and the HR budget for PAN-India operations, including the Factory HR Budget, delivering timely and accurate reports.
• 7. Travel & Expense Coordination: Oversaw employee travel expenses and reimbursements across PAN-India locations, ensuring compliance with policies and efficient processing.
• 8. Employee Engagement & Morale: Coordinated and drove employee engagement initiatives, including events for birthdays, foundation days, Women’s Day, picnics, festivals, and other morale-boosting activities.

Jun 2008 – Feb 2009 · 8 mos

• Key Responsibilities:
• 1. Recruitment & Onboarding: Managed end-to-end recruitment, including job description creation, candidate selection, and onboarding, ensuring staffing needs were met efficiently across multiple locations.
• 2. Training & Employee Development: Coordinated and delivered training programs based on management’s needs, tracking progress to ensure employee development goals were achieved.
• 3. Payroll Management: Oversaw payroll functions, including wage administration, overtime calculations, and compliance with payroll policies, ensuring timely and accurate salary disbursements across all locations.
• 4. HR MIS & Reporting: Acted as the SPOC for HR MIS, providing accurate and timely data on employee performance, attendance, and other HR metrics to support informed decision-making by senior management.
• 5. Compliance & Communication: Assisted in executing statutory compliance tasks and resolving issues in collaboration with location managers; supported internal communications to keep employees informed and engaged with company initiatives.

Apr 2008 – May 2008 · 1 mo

• Key Responsibilities:
• 1. Recruitment & Workforce Strategy: Managed the end-to-end recruitment process, including job description creation and onboarding, ensuring alignment with organizational goals and talent acquisition strategies.
• 2. ISO Compliance & Standards: Served as the SPOC for ISO programs, leading the development and implementation of ISO standards within HR operations to ensure consistent quality and compliance across HR processes.
• 3. Training & Employee Development: Designed and implemented training programs to enhance employee skills, strategically planning initiatives that improve performance and foster continuous development.
• 4. HR Budget Management: Led the HR budget (PAN-India), ensuring effective allocation of resources across HR activities, and working closely with senior management to align HR investments with company priorities.
• 5. Statutory Compliance & Best Practices: Ensured full statutory compliance across all locations, staying updated with legal and regulatory changes, and advising management on best practices and necessary adjustments.

Jul 2007 – Mar 2008 · 8 mos · Haldia, West Bengal · On-site

• Key Responsibilities:
• 1. HR Operations & Compliance: Managed HR practices at the Ruchi Soya factory, ensuring adherence to company policies, statutory requirements, and maintaining operational efficiency across all HR functions.
• 2. Recruitment & Onboarding: Led end-to-end hiring at the factory level, including job creation, candidate selection, onboarding, training, and performance appraisals for all factory employees.
• 3. Payroll & Contractor Management: Oversaw payroll functions, including wage administration, overtime calculations, and timely disbursements for employees and contractors, while verifying contractor bills for compliance and discrepancies.
• 4. Employee Engagement & Compliance Initiatives: Acted as the SPOC for induction programs, safety protocols, ISO implementation, 5S practices, and Six Sigma initiatives to ensure operational standards and employee engagement.
• 5. Labor Coordination & Reporting: Managed daily labor requirements, tracked and reported contractual manpower, coordinated with departments for resource allocation, and handled union relations, ensuring smooth operations and compliance.

Dec 2004 – Aug 2005 · 8 mos · Kolkata, West Bengal · On-site

• Key Responsibilities:
• 1. Customer Service & Product Promotion: Delivered exceptional customer service over the phone, addressing inquiries and promoting ICICI Bank’s products and services.
• 2. Cross-Selling & Service Excellence: Actively cross-sold relevant bank products during customer interactions, ensuring high service standards and meeting sales targets.
• 3. Call Handling & Target Achievement: Managed an average of 80-100 calls daily, consistently meeting monthly sales and service goals.
• 4. Sales MIS Management: Maintained and updated sales-related MIS, ensuring accurate tracking and reporting of performance metrics.
• 5. Internal Coordination & Issue Resolution: Collaborated with internal departments to ensure smooth service delivery and timely issue resolution for customers.