Snegugu Ngobese

Business Development Executive

Durban, KwaZulu-Natal, South Africa7 yrs 3 mos experience

Key Highlights

Over 7 years of experience in B2B sales.
Expert in lead generation and customer relationship management.
Proven track record in driving sales and customer satisfaction.

Stackforce AI infers this person is a B2B sales professional with expertise in customer relationship management and lead generation.

Contact

Skills

Core Skills

Lead GenerationCustomer Relationship Management (crm)Customer Service RepresentativesActivationsAppointment SettingSalesCustomer SatisfactionTeam LeadershipInsurance Claims

Other Skills

Outbound SalesKPI ImplementationNetwork TroubleshootingInternet TroubleshootingOrder ManagementData EntryVerbal De-escalationEscalation ProcessQuick ServiceCustomer EngagementTime ManagementTelemarketingEnglishLead QualificationContact Centers

About

I’m a results-driven sales professional with a strong background in B2B sales, inbound and outbound telesales, and customer relationship management; I've gained over 7 years experience across leading organisations in the local and international telecommunications space. In my current role as a Sales Development Representative (SDR) at Talent Force Global, I focus on lead generation, prospect qualification, and relationship building to connect businesses with solutions that improve efficiency, increase revenue and drive growth. I leverage CRM systems, data insights, and a consultative sales approach to deliver meaningful conversations that convert into long-term opportunities.

Experience

7 yrs 3 mos

Total Experience

1 yr 1 mo

Average Tenure

5 mos

Current Experience

Talent force global

Sales Development Representative (SDR)

Nov 2025 – Present · 5 mos · Umhlanga, KwaZulu-Natal, South Africa · On-site

As a Sales Development Representative at Talent Force Global, I focus on connecting businesses with the right solutions to help them grow. My role involves identifying and qualifying potential clients, conducting discovery calls, and creating genuine conversations that uncover real business needs.

Lead GenerationOutbound SalesCustomer Relationship Management (CRM)KPI Implementation

Ignition group

Customer Service Representative

Feb 2025 – Aug 2025 · 6 mos · Umhlanga, KwaZulu-Natal, South Africa · On-site

AT&T Customer Support.
Assisting customers with their AT&T wireless and Internet accounts; from order support, activations, device and network troubleshooting, cancellations and retentions.

Customer Service RepresentativesActivationsNetwork TroubleshootingInternet TroubleshootingOrder ManagementData Entry+2

13ten

Contact Centre Agent

Nov 2023 – Feb 2025 · 1 yr 3 mos · Umhlanga, KwaZulu-Natal, South Africa · On-site

USA Contact Centre Agent: Working in various USA campaigns, focusing on Lead Generation and Appointment Setting.
Including:
1.MediCare: Open Enrolment Season; 2. ExactCare: Prescription Delivery;
3. Oak Street Health PVL 4. Affordable Care Act
| Dialer: five9 | Readymode | Convoso

KPI ImplementationAppointment SettingQuick ServiceCustomer EngagementOutbound SalesTime Management+6

Mdalisu

Customer Service Representative

Feb 2023 – Oct 2023 · 8 mos · Durban, KwaZulu-Natal, South Africa · On-site

Providing customers their credit repair updates on a daily basis and ensuring that the daily target is met.
Cross selling to existing customers where the opportunity avails itself and where the customer requires additional services.
Retaining customers who are unhappy with the service who are prepared to cancel the service.
Filling in gaps in the business where opportunities avail themselves, i .e. promoting the use of headsets instead of hand held phones.

Oracle DatabaseCustomer Service RepresentativesSalesCustomer RetentionCustomer SatisfactionData Entry+7

1life insurance

Outbound Sales Representative

Jun 2022 – Jan 2023 · 7 mos · Durban, KwaZulu-Natal, South Africa · On-site

Long Term Insurance Outbound sales representative.

SalesCustomer SatisfactionData EntryContact CentersEnglishCustomer Service+1

Outsurance

Outbound Sales Representative

Nov 2021 – Apr 2022 · 5 mos · Centurion, Gauteng, South Africa · Hybrid

Short Term Insurance | CRM: Summit | Dialer: Avaya

SalesCustomer SatisfactionData EntryContact CentersEnglish

Youi insurance

5 roles

RSA Inbound Sales Representative (OUTsurance Shared Services)

May 2021 – Oct 2021 · 5 mos

Short Term Insurance

SalesCustomer SatisfactionContact CentersEnglish

RSA Inbound Sales Team Manager

Nov 2019 – Apr 2021 · 1 yr 5 mos

I’m directly responsible for driving the results of my team. My role incl. but not limited to:
Delivering on key KPI's and ensuring the Roadside Assistance Department delivers on Youi's vision.
Providing coaching, leadership, mentoring and support to all team members.
Providing training and development opportunities to all team members.
Monitoring the workflow of assistance calls and managing these in line with team targets.
Ensuring compliance with Youi policies and procedures and all relevant legislation.
Making decisions within my mandated level.
People Skills/ Soft Skills

SalesContact CentersEnglishTeam Leadership

RSA SOS Claims: Roadside Assist Team Manager

Promoted

Aug 2019 – Oct 2019 · 2 mos

Roadside Assist Team Manager
I’m directly responsible for driving the results of my team. My role incl. but not limited to:
Delivering on key KPI's and ensuring the Roadside Assistance Department delivers on Youi's vision.
Providing coaching, leadership, mentoring and support to all team members.
Providing training and development opportunities to all team members.
Monitoring the workflow of assistance calls and managing these in line with team targets.
Ensuring compliance with Youi policies and procedures and all relevant legislation.
Making decisions within my mandated level.
People Skills/ Soft Skills

Data EntryContact CentersEnglishInsurance ClaimsTeam Leadership

RSA Claims Specialist

Feb 2019 – Jul 2019 · 5 mos

Customer SatisfactionData EntryContact CentersEnglishInsurance Claims

RSA Insurance Agent

Nov 2017 – Jan 2019 · 1 yr 2 mos

I work in the Roadside Assist Department, enthusiastically helping clients daily on the far end of insurance. Always ensuring clients receive the best service for their money's worth, while giving them an experience and great customer service!

Customer SatisfactionData EntryContact CentersEnglishInsurance Claims