Chetan Khosla

Operations Associate

North Delhi, Delhi, India9 yrs 10 mos experience

Highly Stable

Key Highlights

Over 9 years of experience in operations and customer service.
Proven leadership in managing end-to-end loan processing.
Expertise in driving workforce efficiency and performance management.

Stackforce AI infers this person is a Fintech Operations Leader with strong expertise in customer service and loan processing.

Contact

Skills

Core Skills

OperationsLeadershipLoan Processing

Other Skills

Problem SolvingRetail LoansComplianceProcess Improvement5SWritten CommunicationService-Level Agreements (SLA)Customer SupportMortgage ServicingRetail loanRetail BankingCredit CardsChargebacksAmlCommercial Banking

About

With a strong background in operations and customer service, I bring over 9+ years of progressive experience across global processes. 🔹 5 years of experience as an Associate in Customer Service, building a solid foundation in client handling, process adherence, and service excellence 🔹 1 year 6 months of experience in RTA (Real-Time Analysis), driving workforce efficiency, monitoring performance, and supporting operational goals 🔹 2.5+ years (current) as an Operations Team Leader, managing end-to-end delivery for USA Mortgage and USA Banking processes 🌎 Experienced in team management, stakeholder coordination, performance management, and process optimization within US financial services 📊 Passionate about driving results through data, people leadership, and continuous improvement 🚀 Committed to learning, mentoring teams, and delivering high-quality outcomes in fast-paced environments

Experience

9 yrs 10 mos

Total Experience

2 yrs 10 mos

Average Tenure

1 yr 3 mos

Current Experience

Entra solutions pvt. ltd. (a bsi financial services company)

Process Lead

Feb 2025 – Present · 1 yr 3 mos · Gurugram, Haryana, India · Hybrid

Problem SolvingOperations

Anaptyss

Team Developer

May 2024 – Feb 2025 · 9 mos · India · On-site

Job Profile: Team Developer – Anaptyss (Project Lead for Retail Loans – Indirect Lending & Funding)
As a Team Developer at Anaptyss, successfully led the Retail Loans – Indirect Lending & Funding project for M&T Bank, overseeing the transition and ensuring a smooth operational workflow.
Key Responsibilities:
Led a team handling motor, car, and recreational vehicle loans under M&T Bank’s indirect lending and funding services.
Managed end-to-end loan processing, including:
Keying loan details into the system.
Verifying customer signatures, warranty documents, and state-specific title documents.
Funding loans post-verification.
Creating Shaw accounts for record management.
Ensured compliance with state-wise regulations for loan processing.
Successfully navigated and cleared the transition phase, stabilizing operations.
Provided leadership and process improvement to enhance efficiency.
This role required strong attention to detail, leadership skills, and expertise in loan funding processes to ensure smooth and accurate transaction management.