Nov 2018 – Present · 7 yrs 5 mos

• Acting as an Online Technical Instructor in one of the largest distance learning platforms in the world: Udemy. The main focus of courses are various cloud offerings of Salesforce.com.
• Say bye bye to hello world apps, and say hello to useable, sharable and extremely informative applications. Build your skills whilst building your portfolio as well.

Oct 2017 – Present · 8 yrs 6 mos · India

Sep 2016 – Feb 2018 · 1 yr 5 mos · New Delhi Area, India

Jul 2014 – Jul 2016 · 2 yrs · Frankfurt Am Main Area, Germany

• Serve as the main driver of the client relationship and project communication
• Manage the budget, timeline, resources, scope
• Create status reports and change requests in coordination with sales
• Share best practices and consulting to clients throughout duration of the project
• Drive process flow analysis and process redesign along with the Solutions Architect
• Produce a detailed project plan to match customer requirements
• Secure customer signoff for each delivery phase
• Produces a weekly status report documenting project health and progress
• Participate in completion and implementation solution documentation
• Participate in user acceptance testing efforts as needed
• Participate in training design, documentation and delivery efforts in concert with the Solutions Architect and other project team members
• Lead internal project team meetings and meetings with the customer
• Participate in internal projects as required
• Maintain current Salesforce certifications

Aug 2011 – Jul 2014 · 2 yrs 11 mos · New Delhi Area, India

• Delivering end-to-end technology solutions in line with strategic business objectives and priorities.
• Responsible for Customer Satisfaction, Program P&L and ensure that development projects are delivered on-time,meeting quality expectations from Client.
• Manage customer expectations on scope changes, ensure systematic change management procedures to be followed
• & smooth transition from Go-Lives to Operations support phase for development projects.
• Staff Resources, monitor and control Program Cash-flows, define & manage client contracts,optimize resource utilization, track & control schedule variations. Control overall cost & explore ways to increase revenue & penetrate accounts.
• Performance Management of employees - Retain key performers and motivate individuals to deliver best results and provide support to team members during times of escalation & slips.

Mar 2009 – Aug 2011 · 2 yrs 5 mos

Nov 2007 – Mar 2009 · 1 yr 4 mos

Jan 2005 – Jan 2007 · 2 yrs

Jan 2005 – Jan 2005 · 0 mo

Jan 2003 – Jan 2005 · 2 yrs