Sue Hwang

Product Designer

Vancouver, British Columbia, Canada0 mo experience

Key Highlights

Scaled B2B SaaS platform for 500+ clients.
Led AI workshops reducing delivery time by 67%.
Built design systems improving UI consistency.

Stackforce AI infers this person is a Product Designer specializing in SaaS with a focus on user experience and design systems.

Contact

Skills

Core Skills

User Experience (ux)B2b SaasProject Management

Other Skills

CSSUser ResearchUsability TestingStorytellingCommunicationAgile Project ManagementUser FlowsCross-functional CollaborationsContent Management Systems (CMS)Educational WorkshopsStrategic PlanningCompetitive AnalysisInteraction DesignHuman Computer InteractionFront-End Development

About

I’m a Product Designer who turns ambiguity into scalable solutions. ✶ Who I Am • Experienced in B2B SaaS and enterprise product design across user-facing experiences and CMS workflows. • Thrive in agile, fast-paced environments shaped by ambiguity, evolving needs, and multiple priorities. • Guided by Humanity, Mutual Growth, and Doing the Best in how I work and collaborate. ✶ How I Collaborate • Pay attention to both user and team friction, improving both the product experience and the process behind it. • Make invisible ideas visible by asking the right questions and turning insights into something actionable. • Proactively run workshops and ideation sessions to build shared understanding and help the team move faster. ✶ My Design Philosophy • Design for independence, so people can use products confidently on their own. • Clarity is care, because clear structure and communication respect people’s time and effort. • Make complexity usable by making layered systems feel understandable, practical, and human.

Experience

0 mo

Total Experience

Average Tenure

Current Experience

Carltonone engagement

UX Designer

May 2022 – Sep 2025 · 3 yrs 4 mos · Ontario, Canada · Remote

Scaled a B2B SaaS employee engagement platform to support 500+ clients and launch 1,000+ programs across
4 program types and key user roles (admins and employees), contributing to 30% revenue growth.
Removed a scalability bottleneck by initiating and designing 30+ reusable rewards program templates in a legacy CMS, reducing launch time by ~85%.
Led an 8-week AI workshop series (AI trends, prompt engineering, Figma Make), reducing PoC delivery time by
~67% and improving stakeholder alignment by visualizing concepts for faster decisions.
Drove a 4-week discovery for a net-new Wallet product; delivered a PoC design in 3 days and completed
competitive analysis of 5 fintech/e-commerce platforms.
Defined a UX strategy framework balancing monetization goals with user trust, securing C-suite approval and
investor sign-off (Goldman Sachs).
Audited the UI and restructured IA/user flows to create centralized info hub pages, cutting submit/track steps from 4 to 2 and improving task completion.
Built a design system for Incentive Management Tool in partnership with Engineering, eliminating manual redlining, reducing handoff complexity and UI inconsistencies, and cutting feature delivery time by ~33%.

User Experience (UX)B2B SaaS

Vinple

UI Developer

Jun 2020 – Sep 2020 · 3 mos · Vancouver, British Columbia, Canada · Remote

• Enhanced Soft Skill Analysis feature by implementing dark mode and a responsive layout using TypeScript, HTML, and CSS to enhance readability and usability on various devices.

Project ManagementCSS

Etri

VR/AR Research Assistant Intern

Jul 2017 – Aug 2017 · 1 mo · Daejeon, South Korea · On-site

Translated research paper on how 3D printing is applied to special effect makeup techniques.
Tested virtual keyboard to improve usability and accessibility by identifying issues and providing feedback.

User ResearchUsability Testing