Paulina Książczyk

Operations Associate

Tarnów, Małopolskie, Poland9 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in customer operations leadership.
Expertise in data analysis and team management.
Strong focus on continuous improvement and process optimization.

Stackforce AI infers this person is a Customer Operations leader with expertise in data-driven decision making and team management.

Contact

Skills

Core Skills

Data AnalysisTeam ManagementCustomer ServiceCoachingSales AdministrationContract ManagementData Entry

Other Skills

EnglishTeam buildingContinuous ImprovementApplication programming interfacesLeading interdisciplinary teamsStrategic planningTeamworkStrategyTalent managementProcess improvementOperational managementBuilding relationshipsProject coordinationConflict resolutionProblem solving

Experience

9 yrs 10 mos

Total Experience

2 yrs 5 mos

Average Tenure

8 yrs 5 mos

Current Experience

Shell

8 roles

Digital Lead Super Users & API & Data | Customer Operations EMEA

Promoted

Mar 2026 – Present · 1 mo

Data analysisEnglishTeam buildingCoachingContinuous ImprovementApplication programming interfaces+13

Digital Lead API&Data | Customer Operations

Jun 2025 – Mar 2026 · 9 mos

Team managementData analysisApplication programming interfacesEnglishTeam buildingCoaching+8

Customer Success Lead Commercial Road Transport Poland/UA/Baltics

Promoted

Oct 2023 – Jun 2025 · 1 yr 8 mos

Team managementContinuous ImprovementContract managementCoachingTeam leadershipEnglish+17

Customer Success Lead Fleet & CRT CEE

Promoted

Feb 2022 – Oct 2023 · 1 yr 8 mos

CoachingContinuous ImprovementTeam buildingEnglishProcess improvementProject coordination+10

Customer Success Specialist PL/UA/BL

Aug 2021 – Feb 2022 · 6 mos

Sales administrationEnglishCoachingContinuous ImprovementProcess improvementCommunication+9

Deal Management Specialist

Sep 2019 – Aug 2021 · 1 yr 11 mos

Poland / UA / Baltics

Sales administrationEnglishContinuous ImprovementProcess improvementProject coordinationCustomer service+5

Contract Management Specialist

Nov 2018 – Sep 2019 · 10 mos

Continuous ImprovementCustomer satisfactionPublic speakingContract managementAccount managementCustomer service+2

Customer Master Data Specialist

Nov 2017 – Nov 2018 · 1 yr

Customer serviceTeamworkCustomer satisfactionPublic speakingContinuous ImprovementData entry+1

Izba administracji skarbowej w krakowie

Stażysta w Referacie Płac

Jul 2017 – Oct 2017 · 3 mos

Berm creative production group

Koordynator ds. publikacji

Jun 2017 – Jul 2017 · 1 mo

41. sesja Komitetu Światowego Dziedzictwa UNESCO w Krakowie

Europejskie centrum prawne - euro-plan sp. z o.o.

Asystent prawny

Sep 2016 – Jun 2017 · 9 mos

Lex Polonia Centrum

Heineken global shared services

Stażysta OTC

May 2015 – Jul 2015 · 2 mos

Alior bank sa

Młodszy specjalista ds. obsługi klienta

Jun 2014 – Nov 2014 · 5 mos

Education

Krakow University of Economics

Magister (Mgr) — Gospodarka i administracja publiczna

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