Tica Domenech Romero

Customer Success Manager

Valencia, Spain18 yrs 6 mos experience

Highly StableAI Enabled

Key Highlights

Expert in leading AI-driven customer success initiatives.
Proven track record in product management and telecommunications.
Strong communicator with a focus on customer experience.

Stackforce AI infers this person is a SaaS expert with a strong focus on customer success and product management.

Contact

Skills

Core Skills

Customer ExperienceSalesProduct ManagementTelecommunications

Other Skills

Artificial Intelligence (AI)CommunicationManagementProduct MarketingGenerative AI ToolsGenerative AICommunication SkillsInternational MarketingMarketing StrategyProduct LaunchBusiness StrategyMarket ResearchCompetitive AnalysisDigital MarketingVAS

About

As a Senior Manager of Customer Success at Zendesk, I lead a team dedicated to partnering with our customers across EMEA to help them achieve their most ambitious business goals. Our work goes beyond traditional customer service by focusing on how Zendesk's cutting-edge AI platform can fundamentally transform their operations. We guide customers through the strategic adoption of AI tools like AI agents, our AI Copilot or AI-powered WEM to deliver exceptional value. By leading with a consultative and data-driven approach, our team enables customers to scale effortlessly, improve agent productivity, and provide personalized, highly efficient customer experiences. Ultimately, our team is passionate about ensuring customers embrace this technology to achieve measurable, transformative results, positioning them to lead their industry and drive long-term business growth.

Experience

18 yrs 6 mos

Total Experience

3 yrs 6 mos

Average Tenure

11 mos

Current Experience

Zendesk

3 roles

Senior Manager, Customer Success EMEA

Promoted

Jun 2025 – Present · 11 mos

Principal Customer Success Manager

Mar 2023 – Jun 2025 · 2 yrs 3 mos

SalesArtificial Intelligence (AI)Customer ExperienceCommunication

Senior Customer Success Manager

Aug 2021 – Mar 2023 · 1 yr 7 mos

SalesArtificial Intelligence (AI)Customer ExperienceCommunication

Sfr business

Director, Product Management

Jan 2020 – Jul 2021 · 1 yr 6 mos · Greater Paris Metropolitan Region

As Head of Internet connectivity, Networking, Cloud and Security solutions for B2B market (SOHO, SMB, SME and Enterprise), I was responsible for setting the product strategy, developing the roadmap and taking products to market.
Manager of 11 Senior Product Managers.
Product portfolio: Connectivity (Broadband & Dedicated Internet), Networking (VPN, SD-WAN), Business Wi-Fi, Ethernet & transport, Security (Firewall, IPS, CyberSOC, DDoS mitigation...), Cloud (Housing, CSP interconnection, IaaS).

Product ManagementManagementProduct MarketingSalesCustomer ExperienceTelecommunications+1

Sfr

4 roles

Manager, Product Management and Marketing - SFR Wholesale Department

Oct 2015 – Jan 2020 · 4 yrs 3 mos

Define, develop and manage SFR Wholesale’s portfolio for the Enterprise segment (Data, Voice and Mobile solutions).
Build and maintain relationships with key national and international telco partners, pitching products and identifying new business opportunities.
Empower my team of (6) product and marketing managers to maximize efficiency and motivation.
Lead the development of strategic actions designed to grow sales.
Drive internal and external communication and participate in relevant marketing and networking events.

Product ManagementManagementProduct MarketingSalesCustomer ExperienceTelecommunications+1

Manager, Product Management & Marketing - SFR Wholesale Department

Promoted

Feb 2014 – Sep 2015 · 1 yr 7 mos

Responsible for the quality and value of SFR Wholesale’s Data Solutions portfolio.
Gather customer feedback, competitor analysis and product requirements to drive continued product development.

Product ManagementManagementProduct MarketingSalesCustomer ExperienceTelecommunications+1

Market Manager - SFR Wholesale Department

Jan 2013 – Jan 2014 · 1 yr

Responsible for marketing and pricing SFR Wholesale’s xDSL & Fiber connectivity solutions.

Telecommunications

Product Manager

Sep 2009 – Dec 2012 · 3 yrs 3 mos

Own and Conduct product roadmap projects, coordinating cross-functional teams accordingly, to deliver cloud and security products for the consumer market (anti-virus, parental control, screen time management and cloud storage).
Lead partner relationships with industry leaders F-Secure and Dropbox.
Product training and demonstration. Web, video and collateral design and production. Email campaigns.

Product ManagementProduct MarketingCustomer ExperienceTelecommunications

Sofrecom

Marketing Consultant

Feb 2005 – Jul 2009 · 4 yrs 5 mos · Paris, Île-de-France, France

Worked for different marketing teams across Orange Group in EMEA
Orange Labs - Design of storyboards for innovative services based on identity and location. Concept & UX testing among customers. | Coordination of French, Poland, Spain and UK marketing teams to consolidate a global product roadmap and share best practices. | Design and production of identity+ newsletter, coordinating Orange R&D teams in Paris, New York and Beijing.
Orange Spain, Madrid - Go-to-Market of Mobile Internet prepaid offer.
Orange UK, London - Preliminary study on introducing a new pricing model.

Product ManagementProduct MarketingCustomer ExperienceTelecommunications

Inditex

Sales Advisor

Jun 2004 – Jan 2005 · 7 mos · Greater Paris Metropolitan Region

ZARA Paris Champs Elysées store

Product ManagementProduct MarketingCustomer ExperienceTelecommunications

Gis marsouin

Market Research Analyst

Aug 2003 – Feb 2004 · 6 mos · Brest, Brittany, France

Internship: working for marsouin.org, the Network of Social Science Research Centers for the Study of Information Society
Research on internet usages in Brittany. Organization of Marsouin 2003 seminar.
Speaker on European conference SENSITIC 2.

Sales