Arnab Singha — Operations Associate
Automotive professional with cross-functional experience across after-sales operations, dealer network strategy, and corporate affairs within India’s leading automotive OEMs. Currently serving as Senior Manager – After Sales (Premium Channel) at TVS Motor Company, focusing on elevating premium ownership experience, strengthening dealer capability, and driving service excellence. Previously with Maruti Suzuki India Limited, where my most recent role was within the Corporate Affairs function at the Head Office on the Managing Director’s floor, working on government policy affairs, ministry liaisoning, strategic planning, and stakeholder engagement. The role involved close coordination with government institutions, industry bodies, and internal leadership to support policy alignment and strategic initiatives. Earlier experiences with Bajaj Auto and Hero Motocorp provided strong grounding in field operations, territory service management, and dealer network development, building a holistic understanding of the automotive value chain. Core focus areas include: • Premium after-sales strategy and service excellence • Dealer network performance and capability building • Customer experience and retention • Government policy interface and stakeholder management • Strategic planning and cross-functional leadership Graduate of National Institute of Technology, Durgapur (2015). Interested in shaping future-ready mobility ecosystems where customer experience, network strength, and strategic alignment drive sustainable growth.
Stackforce AI infers this person is an Automotive After-Sales Operations Expert with a focus on customer experience and dealer network development.
Location: Kolkata, West Bengal, India
Experience: 10 yrs 8 mos
Skills
- After-sales
- Customer Experience Transformation
- Government Policy Interface
- Strategic Planning
- Service Operations Management
- Customer Satisfaction
- After-sales Operations
- Customer Complaint Management
- Customer Engagement
Career Highlights
- Expert in premium after-sales strategy and service excellence.
- Strong background in government policy and stakeholder engagement.
- Proven track record in enhancing customer experience and dealer performance.
Work Experience
TVS Motor Company
Senior Manager- After Sales (Premium Channel) (2 mos)
Maruti Suzuki India Limited
Government Policy & Affairs – Corporate Affairs (Head Office) (2 yrs 2 mos)
Territory Service Manager (3 yrs 10 mos)
Bajaj Auto Ltd
Area Service Manager (1 yr 10 mos)
Hero MotoCorp Ltd
Territory Service Manager (2 yrs 8 mos)
Education
Bachelor of Technology - BTech at National Institute of Technology Durgapur
