Apr 2021 – Mar 2026 · 4 yrs 11 mos · Chennai · On-site

• What I do?
• Own product vision, strategy, and roadmap for Performance Management, Strategic Portfolio Management (SPM), OKRs, and employee engagement platform serving enterprise customers; partner with engineering and design to prioritize quarterly investments driving adoption, retention, and revenue outcomes
• Drive P&L accountability and GTM strategy; build financial models including cost-benefit analysis, cost planning, benefits realization, and ROI projections to inform portfolio prioritization and investment decisions; present business cases and portfolio recommendations to C-level stakeholders
• Lead a product organization of 13; improved team velocity 2.5x and reduced post-production defects 60-70% through process-driven delivery framework and outcome-based planning; coached three PMs to promotion
• Launched AI-first portfolio management capabilities from zero to 67% customer adoption across eight deployed agents; enabled enterprise logo wins by delivering AI-powered review validation, automated feedback loops, predictive insights, and performance summaries
• Cut performance review cycle time 65% (from two months to three weeks) through AI-assisted validation for goal and KR check-ins, automated fairness checks, and intelligent workflow orchestration;
• Built internal AI adoption practice using ChatGPT, Lovable, V0, and custom Project Validator; reduced design review cycles from 20 hours to two hours and iteration rounds from 4-5 to one
• Retention Hacking:
• Led customer success interventions with a strong focus on retention hacking, using data analytics and usage behavior insights to reduce churn and increase product stickiness
• Implemented proactive portfolio health-score playbooks with MAU monitoring dashboard for real-time usage insights; reduced customer churn from 30% to 12% over six quarters through data-driven interventions and improved onboarding flows

Oct 2018 – Mar 2021 · 2 yrs 5 mos · Philadelphia, Pennsylvania, United States · On-site

• Led end-to-end product lifecycle for web and mobile ordering platform from POC to MVP to commercialization; defined catalog/menu management, ordering, checkout, payments integration, tax calculation, and fulfillment workflows integrated with SAP OMS
• Drove reliability and real-time availability through ATP/ATD windows, capacity and offset rules, and dynamic routing logic; reduced fulfillment errors and improved order accuracy by 20-25%
• Embedded growth hooks including promotions, cross-sell/upsell placements, and funnel optimization across PLP, PDP, cart, and checkout flows; increased conversion 15-20% and average order value 10%
• Conducted build-vs-buy assessments for payments, tax, and refund capabilities; led RFI/RFP processes and vendor integrations to accelerate time-to-market by 25% while managing long-term risk
• Mapped customer pain points through analytics and user research; translated insights into roadmap themes influencing 10+ high-ROI feature prioritization initiatives

Apr 2016 – Mar 2021 · 4 yrs 11 mos · India, Sweden, US · On-site

• Product Manager | Oct 2018 - Mar 2021 | Customers: Wawa
• Defines the product vision, strategy, and roadmap
• Gathers, manages, and prioritizes market/customer requirements
• Acts as the customer advocate articulating the user’s and/or buyer’s needs
• Works closely with engineering, sales, marketing, and support to ensure business case and customer satisfaction goals are met
• Drives product development along with Product Owners
• Generate reports on findings, defects, improvements, statuses, and risk management
• Retail & Supply Chain Practice Lead | Nov 2018 - Sep 2019 | Customers: Multiple
• Spearheaded multiple digital transformation programs and ecommerce implementation programs as business consultant
• Key consulting assignments handled – Inventory optimization, IT application rationalization (APO), Package evaluation, Cloud migration assessment, Digital Transformation
• Product Owner | Apr 2016 to Oct 2018 | Customer: IKEA
• Define and implement business process improvement opportunities primarily in the areas of Procure to Pay, Plan to Order and Order to Cash
• Responsible for creating and maintaining solution roadmap for implementing ERP and Order Management solutions
• Accountable for solution business development, release management, life cycle management and the operation of the solution(s), business continuity and business support

Apr 2016 – Oct 2018 · 2 yrs 6 mos · Helsingborg, Skåne County, Sweden · On-site

• Scaled IKEA’s OMS with a capability-driven roadmap, from discovery to operations.
• Owned the product vision and multi-release roadmap for the in-house Order Management application across Procure-to-Pay, Plan-to-Order, and Order-to-Cash; translated business capabilities into epics/features and prioritized the backlog with stakeholders.
• Cut order processing cycle time 30% through workflow redesign and automation; improved fulfillment speed and customer satisfaction across thousands of SKUs
• Led discovery and process redesign: mapped as-is/to-be flows, defined KPIs & non-functional requirements, and surfaced high-impact improvement opportunities for order management and fulfillment.
• Authored BRDs/PRDs and acceptance criteria; partnered with engineering and ERP/Supply-Chain teams to deliver integrations and manage release/change management through the product lifecycle.
• Drove solution evaluation, ran market scans, fit-gap analysis, and business cases to recommend the path forward.
• Endorsed by my reporting manager, Peter Nordström, for contributions in product evaluation, RFI process, business case development, data analysis/visualization, and process consulting

Jun 2006 – Mar 2014 · 7 yrs 9 mos · Atlanta, Georgia, United States

• Performed roles of IT Developer, IT Support Lead, Product Owner, Functional Lead

Apr 2004 – Mar 2016 · 11 yrs 11 mos · Atlanta, Georgia, United States

• Started my career with TCS, and moved up the ladder from being a IT developer to Project Lead to Project Manager to Domain Consultant across a span of 12 years
• Supply Chain Consultant | Jan 2014 to Mar 2016 | Customers: Woolworths, Mark&Spencers, MAP Active
• Monitor demand forecasting to identify changes or to determine their effect on supply chain activities.
• Analyze inventories to determine how to increase inventory turns, reduce stock and optimize customer service.
• Monitor supplier performance to assess ability to meet quality and delivery requirements
• Develop procedures for coordination of supply chain management with other functional areas, such as sales, marketing, finance, production, or quality assurance.
• Design or implement supply chains that support business strategies adapted to changing market conditions and new business opportunities like OmniChannel Retailing.
• Examine for any inefficiencies in the supply chain process by compiling procurement metrics, distribution data, productivity and customer demand and develops solutions for them.
• IT Project Manager | Nov 2011 to Dec 2013 | Customer: The Home Depot
• Manage assigned IT projects to ensure adherence to budget, schedule, and scope of project.
• Understand current and future business goals and ongoing IT issues to ensure business success
• Develop, maintain and revise proposals for assigned projects
• Provide technology strategy planning
• Integrate information technologies into the company for optimal effectiveness
• Perform strategic analysis for the project
• Response to RFXs
• Solution Owner | Oct 2007 to Oct 2011 | Customer: The Home Depot
• Accountable for solution delivery of replenishment solution including business development, release management and business support
• Lead continuous improvement of the solution
• IT Developer | Apr 2004 to Sep 2007 | Customers: Best Buy, The Home Depot
• IT Solution Programming (COBOL, DB2, CICS, Teradata, UNIX)