Anirudh Bhardwaj — Operations Associate
Hi All, Results-driven Technical Support & Customer Success Specialist with 6+ years of experience across SaaS, AI, Retail, and FinTech industries. Proven expertise in L1/L2/L3 support, troubleshooting, escalation handling, incident & problem management, UAT testing, and database analysis. Skilled in SQL, APIs, Jira, Zendesk, Freshdesk, Postman, and Kibana. Achievements include reducing ticket resolution time by 25%, improving SLA compliance, and creating knowledge-sharing frameworks that boosted first-call resolution. Passionate about driving customer satisfaction, implementing ITIL best practices, and delivering business continuity in fast-paced environments. 💡 Currently open to Technical Support / Customer Success / Escalation Engineer opportunities in the UAE, Europe, EMEA, USA, Canada.
Stackforce AI infers this person is a Technical Support Specialist with expertise in SaaS and Customer Success.
Location: Delhi, India
Experience: 6 yrs 8 mos
Skills
- Customer Success
- Technical Support
- Sql
- Javascript
- Html
Career Highlights
- Reduced ticket resolution time by 25%
- Improved SLA compliance significantly
- Created knowledge-sharing frameworks for better resolution
Work Experience
VertexOne
Technical Support Specialist (1 yr 2 mos)
Netomi
Senior L2 Support (6 mos)
DotPe
L2 Support Engineer (1 yr 9 mos)
BirchStreet Systems
Escalation Engineer (1 yr 4 mos)
A S Software Services Pvt. Ltd.
Technical Support Engineer (1 yr 11 mos)
JK Technosoft Limited.
Technical Support Executive (3 mos)
IBM
Summer Trainee (1 mo)
Education
Bachelor of Technology (B.Tech.) at GL Bajaj Institute of Technology and Management
at Vanasthali Public School
