Jul 2015 – Present · 10 yrs 10 mos · Bengaluru, Karnataka, India

• AI

Feb 2015 – Apr 2017 · 2 yrs 2 mos · Greater Bengaluru Area

• Offshore Project Manager to oversee various projects in the UI mobility project for this client. Currently managing 20 offshore & 7 onshore resources for various projects.
• Prime responsibilities include project planning, resource onboarding/handling, budget forecasting & billing, Quality management, Project innovation, Project training, Contractor onboarding & Management.
• Participating in RFPs for Digital capabilities for Insurance clients.
• Experience in estimation and staffing for UI mobility projects and deals.

Dec 2014 – Feb 2015 · 2 mos · Greater Bengaluru Area

• Offshore Project Manager for the UI team.
• Develop responsive HTML prototypes for the wireframes that is provided.
• Daily status call/check point with the other stake holder.
• Integration support to the Back end team.
• Tracking issues and offshore onsite coordination for resolving them.

Jul 2014 – Dec 2014 · 5 mos · Thiruvananthapuram Taluk, India

• Currently working from offshore location to set up a 15 member team to provide 24x7 end to end support to the existing store's ipad/ipod application. This application supports mobile commerce functionality like - search/browse ,add to cart,promotion ,pricing ,member discounts,loyalty member look up/redeem points ,place order etc

Dec 2012 – Dec 2014 · 2 yrs · Hoffman Estates ,IL,USA

• Currently working in a Mobile Commerce Platform Production support project which includes supporting and maintaining various front & back end services for tablet/ipod application .
•  Production Support work required me to understand the end to end business flow of the application. Along with the understanding the business flow i was required to understand the end to end architecture , Systems interaction which assisted me in quickly resolving any production issues within the given SLA.
•  Daily monitoring the health and performance of the application using various tools & softwares like Splunk (http://www.splunk.com),Compuware DynaTrace (http://www.compuware.com) etc .
•  Monitoring & Status Reporting of regular unix batch jobs in ControlM .
•  Analyze issues & defects on the production site raised in JIRA (www.atlassian.com/software/jira) by the Business Partners/QA Team/End users .This required closely working with various stakeholders from business to other Technical teams to get the issue to resolution.
•  Was required to quickly understand any new functionality added to the application by the development team on a regular basis in order to support the same once it is live in production .
•  Was the point of contact for the Offshore Support team which supported the application during the Off Business hours.
•  Worked with the Managers in the team to implement best practices in the team which reduced the number of defects considerably in production .

Dec 2010 – Dec 2011 · 1 yr · Bangalore ,India

•  Led a team of Analysts & Developers on the migration project from the ATG framework to the WCS framework for some components of an E-Commerce application .
•  Mostly responsible for project planning ,resource planning & management and ensuring smooth delivery of the project within the timelines .
•  Was also responsible for gathering the requirements and discussing with the Architects for the design and implementation .
•  Involved in code reviews and document inspection process in accordance to company quality standards.
•  As a representative of development team ,was responsible for daily status updates with the clients and close monitoring of all defects during the entire stage of development cycle.

Oct 2009 – Dec 2011 · 2 yrs 2 mos · Greater Minneapolis-St. Paul Area ,MN,USA

•  The project involved providing production support and maintenance of certain components of the E-Commerce application .
•  As a part of production support team was responsible for stability and good performance of the application .
•  Was responsible for debugging and fixing any production issues/defects in the application on day to day basis with closely working with the various stake holders & the Offshore team.This involved code reviews, code analysis ,coding, testing and implementation .

Jul 2009 – Aug 2009 · 1 mo · Plano,TX,USA

• Was involved in a small enhancement to an existing Accept/Reject(AR) application .This application consists of functionalities which help PepsiCo traffic centers to accept, reject or request optimized loads from Transportation manager before tendering.
• Responsibilities included - Requirements gathering ,Analysis & Design ,Development & Testing .

Apr 2008 – Jul 2009 · 1 yr 3 mos · Seattle

• Was involved in the Production Support Project which required providing support and maintenance of the Point Of Sale (POS) and Personal Book suite of applications .
• As a Software Engineer my responsibilities include
•  Providing the client with round the clock production support.
•  Analyzing and Solving the Service Calls which are the issues reported from the field.
•  Daily monitoring of the Control M unix batch jobs .
•  Performance enhancement of the application
•  System monitoring and preventive maintenance.
•  Status Reporting i.e. providing status reports to the client on a daily, weekly and monthly basis.
•  Minor enhancements to the existing CRM application

Jul 2005 – Mar 2008 · 2 yrs 8 mos · Bangalore ,India

• Requirements Gathering ,Detail Design ,Functional Design,Coding ,Unit Testing ,Implementation ,Production Support,Mentoring