Oct 2025 – Dec 2025 · 2 mos · Gurugram, Haryana, India

Jan 2025 – Jul 2025 · 6 mos

May 2023 – Nov 2024 · 1 yr 6 mos · Gurgaon, India

• Streamlining and optimizing Pan India B2B distribution channels through effective agent/retailer management, ensuring seamless operations and maximum market penetration
• Leading and supervising a high-performing team of 20 employees, fostering a collaborative work environment and driving exceptional results
• Executing end-to-end operational processes, from onboarding to the provision of utility services, catering to a wide range of customer needs
• Spearheading the development of sales-support tools, including CRM systems, back-office solutions, channel web reports, launch collaterals, and online presence, facilitating efficient outbound and inbound activities
• Driving the acquisition of new retail outlets in assigned territories through effective channel partner management, leveraging digital acquisition tools to expand the company's footprint
• Managing end-to-end retailer/agent/customer KYC processes and onboarding procedures, aligning with company policies and diverse utility service requirements
• Collaborating with the IT team to develop innovative solutions that address business requirements and drive process improvements
• Orchestrating the seamless onboarding process for all services, ensuring a smooth transition and exceptional customer experiences
• Managing vendor/API channel onboarding, partnering with the Technology team for API integration, and continuously enhancing processes
• Strategically selecting and managing vendors for all services, negotiating business terms and agreements to drive optimal commercial outcomes
• Collaborating with the Tech team to deliver best-in-class technology platforms that support internal teams and provide exceptional customer experiences
• Taking ownership of process improvement initiatives, eliminating unnecessary procedures, and promoting uniformity to enhance operational efficiency
• Monitoring overall process performance, identifying improvement areas, and implementing measures to maximize customer satisfaction

Apr 2016 – Apr 2023 · 7 yrs · Gurgaon, India

Mar 2024 – Feb 2025 · 11 mos

Sep 2015 – Mar 2016 · 6 mos · New Delhi Area, India

• Conducted in-depth analysis of financial statements, comparing them to forecasts and preparing comprehensive variance analysis reports to identify key insights and drive strategic decision-making
• Managed and optimized working capital, supervise team management, and managed banking operations to ensure efficient financial operations and liquidity management
• Ensured strict adherence to government regulations, staying up-to-date with changes in policies and implementing necessary compliance measures to mitigate risks
• Took charge of overall operational management and financial planning, aligning strategies with organizational goals and implementing efficient processes to enhance operational efficiency and profitability
• Managed fund flow and operations, optimizing cash flow management and allocating resources effectively to support business growth and financial stability
• Developed and executed merchanting plans, coordinating with stakeholders to drive successful execution and achieve business objectives

Feb 2012 – Aug 2015 · 3 yrs 6 mos

Feb 2010 – Feb 2012 · 2 yrs

• Managed and supervised the retail branch banking cluster and region, playing a critical role in driving the company's marketing efforts and overall growth
• Implemented various branch-level programs and initiatives, leading to an impressive 20% growth across the entire region in 2011